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Author k800 warranty
BlacK Devil
K800 Black
Joined: May 04, 2006
Posts: 276
From: Romania
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Posted: 2007-01-02 17:48
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hi all, i've got a question about my k800's warranty ...

i will be sending my phone to the service center because i have some software problems (games and apps don't work) and i was wondering if they could refuse to repair it under waranty because it has been dropped on the floor once and has 2 marks on the casing (2 corners are "bruised")

i'll try to upload some pictures later,
cheers

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K800 and bugsiiy's n93

[ This Message was edited by: BlacK Devil on 2007-01-02 16:49 ]
jcwhite_uk
Sony Xperia Z1
Joined: Feb 18, 2004
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From: Dorset, UK Phone:Xperia Z1
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Posted: 2007-01-02 17:54
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If the fault is caused by the drop then they can say no to a repair.

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BobaFett
R520 copper
Joined: Jan 06, 2004
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From: Kamino (wish it would be Lund)
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Posted: 2007-01-02 17:56
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if the bugs arent cauesed by the drop, u llget it repared for free of course, but in your case, the service ppl like to say "sorry, its caused cos of the drop, no warranty". imo its really up to the service guys
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BlacK Devil
K800 Black
Joined: May 04, 2006
Posts: 276
From: Romania
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Posted: 2007-01-02 19:54
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the faulty firmware is before it got dropped just could'n get arround to sending it to repair

imo the software bug can't be influenced by the fall(wich came at a later date) but just wanted to get some more oppinions

well here are a cupple of pictures showing both problematic corners

upper left corner


lower roght corner


so mainly just the silvery outline got bruised


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K800 and bugsiiy's n93

[ This Message was edited by: BlacK Devil on 2007-01-02 18:58 ]
amanno1
Vivaz Silver
Joined: Sep 05, 2006
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From: HELL ON EARTH
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Posted: 2007-01-02 22:12
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Why don`t people buy phone cases?
Evilchap
Xperia Arc Black
Joined: Aug 25, 2006
Posts: 57
From: New Zealand
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Posted: 2007-01-02 22:31
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Cause cases look crap, but as far as the impact goes, thats nothing Im sure they wil fix the phone under warranty if its just a firmware or software fault.
BlacK Devil
K800 Black
Joined: May 04, 2006
Posts: 276
From: Romania
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Posted: 2007-01-02 23:23
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Quote:

On 2007-01-02 22:12:54, amanno1 wrote:
Why don`t people buy phone cases?



well actually i'd buy a silicone case but it's to damn expensive to get shipped ... maybe i'm mistaken but it the shipping would cost at least as much as the case ...

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BobaFett
R520 copper
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From: Kamino (wish it would be Lund)
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Posted: 2007-01-03 00:40
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Next to it at a real bad drop not even a case can avoid inner brakes

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BlacK Devil
K800 Black
Joined: May 04, 2006
Posts: 276
From: Romania
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Posted: 2007-01-03 11:12
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Quote:

On 2007-01-03 00:40:26, BobaFett wrote:
Next to it at a real bad drop not even a case can avoid inner brakes





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yes its true but i think he was refering more to the seen damage on the shell

well hopefully the repair guys won't say nothing
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BobaFett
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Posted: 2007-01-03 11:14
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when will u go in the service, do u know anybody there?
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BlacK Devil
K800 Black
Joined: May 04, 2006
Posts: 276
From: Romania
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Posted: 2007-01-03 11:21
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no
actually i'm sending my phone to germay with some friends, so they will be taking it to the shop ...
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BobaFett
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Posted: 2007-01-03 11:58
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I see, so u have warranty in germany? Romania is in the eu now, doest the warranty covers it in your country?

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BlacK Devil
K800 Black
Joined: May 04, 2006
Posts: 276
From: Romania
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Posted: 2007-01-03 12:05
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yea well i talked to the comi-bastards at here in romania but drawing the line after a lot if B-shit said overall it sounded like this

"you can try to send it over(i live 800km away) and maybe we will fix it but we don't know for sure"
basickly here in Romania is affiliated in some way with orange and they said that i need some orange stamp on my waranty leaflet o.O ....

and i came to the conclusion that it's much easier to send it from where i bought it ...


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K800 and bugsiiy's n93


[ This Message was edited by: BlacK Devil on 2007-01-03 11:06 ]
BobaFett
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Posted: 2007-01-03 15:16
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imo u should contact the shop just to be sure, that they accept the foen or not
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