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w810i issues |
FungusMental
Joined: Jul 31, 2006
Posts: 5
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I have a weird issue with my new w810i phone, one which is bugging me considerably. The problem lies in moving Java files to and from the memory card I have installed (2GB Sony MS Pro Duo). When I started using my phone I had no trouble whatsoever, but once the application count went to about 50 the phone suddenly failed while moving a game to the card. As I thought this just was a fluke I tried moving another game over, but that failed as well. When I looked at the internal memory the games were no longer present there, so I took a look at the memory card. Surely the game's names were in the list, but the location indicator showed a white memory card icon with a red line across it. Those entries could not be started nor moved back, they were simply 'dead'. The real surprise came when I browsed further down the list of games that were moved over earlier (which had worked on the card), two of those were 'killed' as well and could not be started nor moved. As I wanted to be 100% sure it was the failed moves that ruined the older moved files, I tried with a 3rd game from the internal memory, which also failed and 'killed' another entry on the memory stick.
This was before the R4DB005 upgrade. So I proceeded to upgrade the phone, in the hopes that this issue would be fixed. But alas, no such luck - the phone still does the exact same thing and it is really quite random how many games/applications I can move before the problem appears.
The weird part I've noticed lately is that certain items that cannot be moved can still be started - even if it is missing its icon, which proves that it isn't really a hardware MS interface error (which I initially suspected), but a major software issue. The really bad part is that I've lost about $40-50 because of this.
I can take photos and play music on the phone without any problems, as well as view images I've converted and copied from my PC (using a card reader). I have run testing software on the card as well, just to be certain that the card doesn't contain any bad locations; I've even tried with a different card. So I know it isn't the card's fault.
Has anyone else experienced this? If there's more people than me who have this problem then I'll just sit tight and wait for a software upgrade that'll hopefully fix this. Otherwise I'll have to return the phone - and lose even more money on the software I can't backup from it.
On a side-note I've read the thread on W800i corruption. My phone is experiencing some of the same problems with moving many files at once over the cable, so I usually do copy procedures on my card reader. It is especially java files that it doesn't want to copy in greater amounts to the 'other' folder, the Disc2Phone software has yet to fail.
I'll appreciate any and all replies to this thread, I just need to know if it's worth returning the phone for a replacement or if that serves no purpose towards fixing this issue. | |
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jepherberich
Joined: Apr 25, 2006
Posts: 473
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Sounds to me like you've messed up the phone firmware itself; some fluke of nature. But, dang, 50 applications? That's quite a lot. I understand that the phone should have been designed to accomodate as much as your card supports (in this case, 2GB), but given the technology we have so far, i would not bet $50 worth of applications on such a small phone that's not even Symbian.
I've had 2 other  phones that I ended up wiping out the English T9 dictionary for reasons I did not/still do not understand, but from those experiences I've learned that phones are not the most stable things we have at this time and age.
You can probably make an argument that the phone should not have freaked at 50 apps on a 2GB card (the specs website say it supports up to 2GB cards-which constitutes "operating within manufacturer-specified situations"), but really, that is being too optimistic.
I say don't sweat any more than you have; if you want a working phone, get it completely flash-erased (I can forsee you ruining even more things down the road if you keep it as it is right now) and never again attempt installing that many apps. With regards to your $50 worth of applications, contact their respective vendors and they should have some form of premise where they let you re-download without paying again (every reputable software vendor should)
Stick to using the 2GB worth of space for MP3s
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FungusMental
Joined: Jul 31, 2006
Posts: 5
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What I find most weird is the fact that the phone doesn't have any form of security measures towards this, it just tries to blindly move files and if it fails just says it failed and won't let you revert the changes. I think that preventative measures should be a minimum considering the files you move on a phone like this in most cases has cost you money to begin with, like extra programs, games, special themes/ringtones etc. I find it totally unacceptable to ignore users need for investment protection. |
FungusMental
Joined: Jul 31, 2006
Posts: 5
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Oh and by the way, I think I forgot to mention this is the initial post; the first problems occurred when moving from the internal memory to the storage card, not vice versa. I can't see how the firmware can get messed up when moving from the phone's internal memory to storage, -unless- the phone has an index in its internal memory which it updates when moving files over. However, that would cause problems by using more than one card in the phone regularly, so I don't think that's the case. |
maryus51
Joined: Jul 16, 2006
Posts: 112
From: Canada
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Are these aplications installed ? They have a key icon besides ? .... maybe the files are in use ... check it out. |
FungusMental
Joined: Jul 31, 2006
Posts: 5
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Yes, all the files are installed, meaning they either reside in games or programs folders. As far as I can recall, every program had a key beside them; only certain ringtones I have downloaded do not have a key, everything else has. The phone does not have a problem with installing new software, either from wap-sites or from the 'other' folder. I have been able to move -one- program back to the phone's memory by powercycling and not starting it beforehand, but the rest still can't be moved. |
meck
Joined: May 04, 2003
Posts: 6
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Sounds like what can happen if you have a fake memory card. Some people who sell fake cards take a lower capacity flash (like 1GB or something) then hack the card so that it reports a higher capacity (like 2GB). When the device tries to write beyond that point, there is no real memory to write to, so the file disappears into nirvana. Sometimes the file index still gets updated so the device thinks the file is there, but isn't.
If you have any doubts at all about the authenticity of your MS, try an authentic card bought at retail. |
jepherberich
Joined: Apr 25, 2006
Posts: 473
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meck: excellent analysys! i never thought about that
check here for the discussion. there's a link in the sony website where you can check if the stick you're using is the real thing. if it wont validate, that just might be the problem
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maryus51
Joined: Jul 16, 2006
Posts: 112
From: Canada
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Quote:
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On 2006-08-06 11:50:13, FungusMental wrote:
Yes, all the files are installed <.....>
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Then do like this , try first : Set permissions for the programs (so you can copy/move them) if you can't , try plug you're fone via USB / Infrared / Bluetooth , and start FILE MANAGER , and move them soo ...
Aniways , i think the permission setting is the problem , the phone blocks somehow that the files to be copied / moved .
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djtwistter
Joined: Aug 22, 2006
Posts: > 500
From: UK
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flash the phone it wuld be back to normal n is the 2gb fake if it is take it out put the 512 back on then do a update it be fine it happend to me too so dont worry |
max_wedge
Joined: Aug 29, 2004
Posts: > 500
From: Australia
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Quote:
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On 2006-08-23 02:10:33, djtwistter wrote:
flash the phone it wuld be back to normal n is the 2gb fake if it is take it out put the 512 back on then do a update it be fine it happend to me too so dont worry
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Before you try to flash it, try a master reset. Backup anything you can (try My Phone Explorer), then Master Reset the phone. Master resets can fix all sort's of niggly firmware problems (unless they are more serious or just a bug).
I don't think there is a problem with the card, otherwise you would get transfer problems via the card reader as well. It's most likely an internal software problem, which could mean a bug or simple firmware corruption.
A bug is fixed with the appropriate firmware update, if available.
Corruption is fixed by following these steps:
(you can swap steps 1 and 2 around if you like, but keep in mind a master reset wipes your phone data, SEUS doesn't; but a master reset may sometimes fix something that a SEUS flash doesn't)
1. SEUS update, and if that doesn't work
2. Master resetting, then if that doesn't work
3. Full flash of Main and FS areas of firmware
If THAT doesn't work, it's hardware 
_________________
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[ This Message was edited by: max_wedge on 2006-08-23 14:33 ] |
FungusMental
Joined: Jul 31, 2006
Posts: 5
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Thanks for all the replies so far. The MS I use came in a retail package from a trusted source, so I don't think it's a fake card. I could login and grab the MS checker with the serial on it, so I'm going to test that first of all.
I do not know how to master reset a W810i, if anyone could tell me how or point me in the right direction of any description here on the forums it would be greatly appreciated. Also, I don't know how to flash main and FS, this isn't done by the PC equivalent of SEUS, is it? I'd assume I need to use some flashing service - which would you recommend in that case?
As for backing up the data on the phone, My Phone Explorer refuses to back up anything that has to do with Java, so no games or apps can be saved. The only other thing I'd need a backup of are my contacts, but that can be done with the phone software > MS, so no problems there.
Edit: The MS checking program is running, it's not even halfways through the process and it claims to have found almost 2000 files to recover. That's probably more files than I've ever had on it, so it'll be exciting just to see what it claims to have found...
Edit 2: The checking finished. To my surprise the list included - seemingly - every file that currently was present on the card as well as some of the photos I deleted earlier. Does that mean this is a bad card, or is the checking software somewhat sloppy?
[ This Message was edited by: FungusMental on 2006-08-28 03:00 ] | |
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Posted: 2006-08-04 20:42
