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Forum > Sony Ericsson / Sony > General > does opening your phone void the warranty (K750i)

Author does opening your phone void the warranty (K750i)
doofus
T68 gold
Joined: Jul 31, 2006
Posts: 23
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Posted: 2006-07-31 09:47
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Just wondering whether opening a k750i will void the warranty (i have the torx screwdriver)

problem is, this is the third time now my buttons (1,2,3 and select, joystick left and right) have stopped working in my phone. id like to open it to see if i can fix it, but not if i cant fix it and need to return it

also its weird, different sets of buttons stopped working, like 3,6,9 didnt work before, but suddenly the ph repaired itself. crazy.
bugsiiy
W800
Joined: Jan 10, 2006
Posts: > 500
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Posted: 2006-07-31 11:37
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yes if you open your phone then you will probably loose your warranty
tranced
LG Nexus 4
Joined: Jan 19, 2006
Posts: > 500
From: Santo Domingo, wonDeRland
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Posted: 2006-07-31 14:51
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Just take gt to the service centre.
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QuickShare
P990 no flip
Joined: May 06, 2006
Posts: > 500
From: MYR
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Posted: 2006-07-31 15:15
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the answer will be yes.. just think before you do so
xan K
P1
Joined: Jun 15, 2006
Posts: > 500
From: Republica Dominicana
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Posted: 2006-07-31 15:22
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If you're still under guaranty (you must be, you wouldn't be concerned otherwise), just take it to the sevice center. they'll fix it for you or give a new one.
mart89
K800 Black
Joined: Sep 25, 2005
Posts: 137
From: the netherlands
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Posted: 2006-07-31 15:54
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Hey this is wierd, i have the excact same problem as you! But i think this is a software problem becouse the on/off button works to turn the phone on, but it doesnt work to turn it off!

Im almost 100% sure this is a software problem
doofus
T68 gold
Joined: Jul 31, 2006
Posts: 23
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Posted: 2006-07-31 20:00
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i dont see how it could be software

i had that 3 thing becoming the ON/OFF button

but then suddenly it started working again.

now a different set of buttons no longer work, must be something causing the problems..

unfortunately i will have to flash my phone back to a k750i (or a d750i if that is possible) - right now its on a W800i firmware. boohoo
Ben_G
K750
Joined: Nov 15, 2004
Posts: 17
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Posted: 2006-07-31 20:11
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mine was like that too, the buttons you said stopped working, and started working then stopped again, but they worked fine in java applications.

i thought it was software related too but i had to send it back and it turned out the board was corroded from water....dunno how :S
mongoose3800
K800 Black
Joined: Nov 29, 2005
Posts: 416
From: Australia
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Posted: 2006-08-01 02:23
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It's supposed to void your warranty - but they have to prove it. I think they could only tell if you are very clumsy or rough when you open it. I opened my W800 to replace the joystick with an aftermarket joystick. Yet, when my fast port connector broke I had no problems getting it fixed under warranty despite me forgetting to put the original joystick back in. I would say they must have known it was not the original joystick as the orange dot is solid plastic. I was half prepared for them to say the phone was not covered but they didn't. Then, when I got my phone back I had to open it again to remove the truck load of dust they left under the screen.
djtwistter
K750
Joined: Aug 22, 2006
Posts: > 500
From: UK
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Posted: 2006-08-23 02:25
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yea it does if i was u i wont take the risk
max_wedge
Xperia Neo Black
Joined: Aug 29, 2004
Posts: > 500
From: Australia
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Posted: 2006-08-23 02:42
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if work is done to your phone by a qualified service technician, then the manufacturer can't void the warranty. Think of a computer. If you have a computer tech upgrade your RAM, the computer is still covered by warranty(unless the manufacturer can show the new RAM caused the fault). Of course the new RAM is covered by it's own warranty not by the original computer warranty.

A phone is no different.

If they saw an upgraded joystick on your hone, they probably just assumed it was installed by a phone repair store. They could have been bitchy about it and asked if you had done it yourself then refused to cover it, but obviously they could see that there was a legitimate problem unrelated to the new joystick.

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