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Configuring email on K800i |
altemyr
Joined: Jan 21, 2002
Posts: > 500
From: Stockholm, Sweden
PM |
Hello!
Has anyone managed to configure the email client in the K800i to work with a Telia (Sweden) SMTP server? I copied all settings from my old K700i and I can read the amils, but when I try to send a mail, I get the error message "invalid username or password". I have tried to contact both SonyEricsson's Support and Telia's support, and both say that it's the other one I should contact. At SonyEricsson's Support, they say that Telia does not support the K800i, which is strange, since both SonyEricsson and Telia have the K800i in the pulldown list on their respecive pages for downloading configuration settings.
[ This Message was edited by: altemyr on 2006-07-04 15:34 ] |
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Dart5
Joined: Mar 03, 2005
Posts: 168
PM |
Hi,
I have the same issue with K800 & O2 in the UK. Was just about to post a question asking if the setup needs to be changed as it's on 3G. I get the message even though the profile/password is def correct. The settings are the same as from my S700 and I also had them re-sent to phone from their WEB site. Anyone know a solution?
Cheers |
altemyr
Joined: Jan 21, 2002
Posts: > 500
From: Stockholm, Sweden
PM |
I also tried configuring a gmail account but then it complained about an illegal certificate when I tried to send.
This message was posted from a WAP device |
peanut
Joined: Mar 18, 2002
Posts: > 500
From: UK: Oxon and Leics
PM |
Me or my partner can't get it working either.
I've tried everything in the settings including using the O2 email account but I just get invalid username or password.
A bug? |
altemyr
Joined: Jan 21, 2002
Posts: > 500
From: Stockholm, Sweden
PM |
When I contacted SE helpdesk, they said that the phone is not supported by my operator. Strange, considering that the phone is sold by the representatives for the very same operator (Telia Sweden). I'm almost starting to consider to replace the K800 with a No*a N80 ;-( |
peanut
Joined: Mar 18, 2002
Posts: > 500
From: UK: Oxon and Leics
PM |
Still looking for help on this one. O2 just keep directing me to putting smtp.o2.co.uk like I'm a bloody idiot or something.
This smells like the same security certificate issue that O2 had with the t68 way back. They released the phone and forgot to update their servers to let the phone send out mail. |
altemyr
Joined: Jan 21, 2002
Posts: > 500
From: Stockholm, Sweden
PM |
It's definitely an operator dependant problem. The email client in the K800 seems to send username and password to the SMTP server regardless of whether there is a username and password filled in or not, and there is no way of telling the client not to send username and password. The smtp server I'm told to connect to, does not want the user validation and obviously, its response is interpreted by the K800 as "Invalid username or password".
A workaround is to choose another email provider, I found one which is free of charge and who has an SMTP server that does require user validation, and using that server, I can send emails with the K800. The only problem with that server is that it's very slow, it can take up to 24 hours for an email to reach its recipient.
[ This Message was edited by: altemyr on 2006-07-10 07:53 ] |
mrwoll
Joined: Sep 14, 2005
Posts: 173
PM |
I have got my Gmail account setup. I just used the settings found on Howard forum: http://howardforums.com/showthread.php?t=647094&page=1&pp=15
I changed the encryption to SSL for both in and out. Seems to work perfectly now. Oh yeh and for connect using I just used the "o2 MobileWeb" profile.
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s.mark
Joined: Aug 22, 2005
Posts: 75
From: London
PM |
I had the same problem, untill I set it to SSL, and used O2 MobileWeb profile.
Now is working just fine, but for some reason it wouldn`t work with wap profile |
leerichards
Joined: May 16, 2003
Posts: 306
From: Teesside, UK.
PM, WWW
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Configured a new data account for Gmail, but when I try to send a mail I get the message "TLS/SSL server certificate not authorized by known authority. Contact your mail provider"???
Lee
Update : I got a certificate to get over that first problem. Nwo it's complaining about the outgoing server name! 
[ This Message was edited by: leerichards on 2006-07-13 12:38 ] |
masseur
Joined: Jan 03, 2003
Posts: > 500
From: Sydney, London
PM |
go back into the settings for your gmail account, click advanced settings -> Encryption -> Incoming Server -> and select SSL
that should fix you up
edit: btw, you will get a message saying certificate is not valid (or something similar) so just accept that and it will conect fine
_________________
Unless I'm very much mistaken...
reviews: i-mate V800 K700
[ This Message was edited by: masseur on 2006-07-13 12:42 ] |
altemyr
Joined: Jan 21, 2002
Posts: > 500
From: Stockholm, Sweden
PM |
Quote:
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On 2006-07-13 13:35:09, masseur wrote:
go back into the settings for your gmail account, click advanced settings -> Encryption -> Incoming Server -> and select SSL
that should fix you up
edit: btw, you will get a message saying certificate is not valid (or something similar) so just accept that and it will conect fine
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Yes, for incoming mail (read from the POP server) it works, even though it complains about the unsigned certificate, but at that point, there is a "continue anyway" option.
The real problem comes when you try to send a mail using smtp.gmail.com:465 using SSL/TLS encryption and user validation with username@gmail.com. Then I get an error message too, saying that the certificate is invalid, and at this point there is no "continue anyway" option, thus, I'm unable to send emails using my gmail account on the K800.
I have had some further contact with my internet provider, and now it seems like they think that there is some kind of problem on their side of the fence after all, it's either a problem with their smtp server, or some kind of problem with the SIM card in combination with the firmware in the K800. We'll just have to wait and see. |
flynnson
Joined: Jul 13, 2006
Posts: 4
From: Sweden
PM |
I have excatly the same problem with my account at Telia in Sweden. It works just fine on my old Samsung D500, but not on my K800. I have tried all possible settings, but it wonīt work when sending E-mails (receiving is OK). Itīs very frustrating! I donīt think Telia supports SSL on their SMTP, at least I havenīt found any information about it.
Called SE in Sweden and they knew about the problem (I guess a lot have called!), but they asked me to contact the service provider Telia. No luck there...
Something must have changed in K800 compared to all other phones since it works on other phones. The problem seems to apply to certain service providers in different countries. Perhaps some security feature that these service providers implemented, which kicks in on the K800?
If someone finds out how to fix this, please post it! Thanks! |
altemyr
Joined: Jan 21, 2002
Posts: > 500
From: Stockholm, Sweden
PM |
I have contacted SE helpdesk several times, and they swear themselves free everytime, it's not their fault, blame Telia... IMHO that is a little strange point of view, since exactly the same settings work fine on many other phone models, SE models too. My old K700i can send emails without any problems with exactly the same settings, for example, so therehas to be something special with this particular model. |
Azt
Joined: May 12, 2003
Posts: 4
From: Sweden
PM |
Have the same problem...
I think the problem is that the Certificate provider used by Gmail isn't listed in the phone.
Maybe it's possible to add providers to the list?
It's in Settings->"Common?"->Security->Certificate->Trusted certificates
Got a swedish phone btw so the above may differ... I just translated straight from swedish to english.
-e- Trying with the Google helpdesk now too but usually they're kinda slow...
[ This Message was edited by: Azt on 2006-07-14 19:18 ] |
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Posted: 2006-07-04 16:33
