| Author |
Phones4u / Voda - URGENT help needed! |
tomo
Joined: May 22, 2006
Posts: 19
PM |
Hi,
I am currently having a major problem with phones4u (UK) and returning my phone. Im hoping someone can give me some advice as to what to do next...
On 3rd June I signed a contract with phones4u for a voda contract and a siemens benq ef81. I was porting my number from o2online and supplied them with the PAC code on the 3rd. Due to their incompetent staff not listening to me (I had a couple of midweek trips abroad), the port date was eventually set at 22nd June. I did not receive a phone or a sim on the 3rd.
I went into the store on the 22nd and collected my new phone and contract (sim activated on the 22nd with new number). Having played with it for a few hours I deceided to return it (under their 14day guarentee). However when visiting the store they said I cannot return it as it is outwith the 14day guarentee (which they say started on the 3rd!!!).
Several phonecalls later I had phones4u on the phone saying they could cancel the contract. I also phone voda to see what their take on the situation was- voda said contract started on the 22nd (commencement date) and as such I have 14 days from the 22nd to cancel. Unfortunately on returning to the phones4u store they changed their minds and said it is now non-refundable despite what voda say (I spoke to the store and area manager).
So at present I have phones4u saying I can't cancel and voda saying I can (and voda are supplying me with my PAC code to terminate the contract).
I do not know what I can do with regards to phones4u now. I have a phone from them that they will not take as a return despite voda agreeing to cancel this contract...
My main question is... If I receive the PAC code from voda and port my number off, thus terminating the voda contract, what will happen? Will phones4u still be able to bill me? Will they then request the phone back?
Does anyone have any other suggestions? I have spent all day today (Saturday) going round in circles with phones4u and despite voda being in complete agreement with myself I cannot seem to solve things with phones4u.
Should I just take the pack, cancel the contract and keep phone (or will phons4u kick up fuss?).
Sorry for the long email but its a tricky situation to explain. I hope someone can give me some advice please!!!
Thanks! |
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Luke-the-magic-man
Joined: May 31, 2005
Posts: > 500
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if I were you id go down the store create a big fuss an stay untill they agree to take it back
Check out my sales  I am a mac fanboy  . I will honor Laffens gift of P990 flip free avartar, but I sold the p990  |
tomo
Joined: May 22, 2006
Posts: 19
PM |
Been there, done that... Spoken to about 3 different managers and had the area manager on the phone to one of them and still got nowhere!!! Complete waste fo a day for me and still with no result!
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jcwhite_uk
Joined: Feb 18, 2004
Posts: > 500
From: Dorset, UK Phone:Xperia Z1
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Threaten them with trading standards.
This message was posted from a WAP device |
tomo
Joined: May 22, 2006
Posts: 19
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Im drafting a letter to phones4u and ill mention trading standards. Ill also send a copy to trading standards themselves.
As far as i am aware my contract is with voda- so if i get the pac code from voda and cancel thru voda then phones4u won't be able to do anything until voda don't pay them (commission or whatever they get) for my contract. At which point they'll probably try and chase me up for the handset? Is this correct? |
Luke-the-magic-man
Joined: May 31, 2005
Posts: > 500
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ooo, if ur writing a letter mate send me a draft first, I love writing bitchy stuff and seem to have a tallent at it 
Check out my sales I am a mac fanboy . I will honor Laffens gift of P990 flip free avartar, but I sold the p990 |
fatreg
Joined: Jul 26, 2003
Posts: > 500
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tell them you have no signal at home..
its the only way i've heard of cancelling at phone at P4U.
you had any dealing with their retentions team yet? they CAN give you free line rental for the whole year... might see if you can wangle that one, then you have a free phone..
i do love p4u...
cowboys.
fatreg
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tomo
Joined: May 22, 2006
Posts: 19
PM |
Have you got a number for this retentions team at all? That'd be handy. im gonna give voda a call 2moro just to check that Im getting this PAC code and that the contract will cease when I use it. |
fatreg
Joined: Jul 26, 2003
Posts: > 500
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i dont have a number no...
i've been told about this team though from 4 diff p4u ex-staff members...
they not even offered you the typical £100 cashback yet?
i dont suggest going in on a sunday... make it monday 9am and you should be well away...
fatreg
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tomo
Joined: May 22, 2006
Posts: 19
PM |
Cheers,
Im not plannaing any more visits to their stores. They have point blank refused to cancel saying it is 'outside' the 14days (going as high as area manager). As far as I can see my contract is with voda so I think Ill just cancel that and see what happens- phones4u will eventually ask for the phone back I imagine?! |
haynesycop
Joined: Mar 10, 2004
Posts: > 500
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This is absolute awful service mate hope you get something sorted, threaten trading standards that always seems to work espcially as you are in the right, some people try it on for the fun of it but in this situation you have a very good case, give them a ring and ask there advice.
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skyblumatt
Joined: Jun 18, 2005
Posts: 68
PM |
of course
you may wish to tell them the handset is faulty, locks up during calls etc.
Faulty goods have to be replaced OR REFUNDED up to 28 days after purchase i belive
may be worth a go?
good luck mate |
tomo
Joined: May 22, 2006
Posts: 19
PM |
Thanks for the responses...
I finally managed to get it returned on Monday. The threat of trading standards changed customer services minds. Unfortunately as i had to hand back the sim I have lost my number at present... Still awaiting o2 to deliver me something new!!!
Thanks again for the swift responses! |
Mr Miyagi
Joined: Mar 28, 2005
Posts: > 500
From: UK
PM |
glad to hear a happy outcome |
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Posted: 2006-06-24 22:13
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