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Leaving Orange help? |
TheWhizz_68
Joined: Oct 19, 2002
Posts: > 500
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Really not happy with Orange so i want to cancel my contract.
Does anyone know when you cancel do you pay vat on the Cancellation charge? i know some networks don't charge you the vat.
Just rang them but that dept isn't open until monday and the lady i spoke to didn't know if they charge the vat.
Useless company and whats with keep sticking bundles on my account without my say so??
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[ This Message was edited by: TheWhizz_68 on 2006-06-24 13:56 ] |
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Mr Miyagi
Joined: Mar 28, 2005
Posts: > 500
From: UK
PM |
Vat would have to be paid on the termination fee's if you are looking at leaving orange.
I am actually happy with orange at the moment though, since they disconnected one of my numbers, accidently, when they should have disconnected the one which i actually did request. Since they disconnected the wrong number, i was recieving cashback from a company for that number. They were unable to place be back onto the tariff i was with when they re-connected me. I explained to them, i had to be on the old tariff so i can claim my cash back, totalling £147. They decided to credit my account with £147, for the mistake they made, since i wouldn't be able to claim cash back from the place i got my phone. So i am happy with them lol.
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BlackBauer24
Joined: Aug 28, 2003
Posts: > 500
From: UK, USA, JA
PM |
Hi you can buy yourself out of your orange contract at any time, by paying your monthly line rental times however many months you have remaining on the contract this is already inclusive of vat, and no other charges will be incurred.
Example: you pay £15 per month line rental and have 5 months left so you would only have to pay £75
BTW orange sometimes do free promotions and may at times add them to your account usually at the start of a new contract or on your request, therefore you would have to cancel them once the free offer period expires or you will start to get charged.
If you have never asked for a specific item to be added to your account then you should not be charged for it, contact the orange retentions department.
Hope this helps.
LET GO ... AND LET GOD |
fatreg
Joined: Jul 26, 2003
Posts: > 500
PM |
i've never seen orange make you pay VAT if you want to cancel..
promos Whizz? you get a 3g handset 3 months ago by any chance?
fatreg
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anay
Joined: Sep 17, 2004
Posts: 296
From: London
PM |
whats so bad about them? should have a contract with them in the next few days.
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Eric's Son
Joined: Feb 08, 2002
Posts: 261
From: England
PM |
I changed over to Orange a couple of months ago after having a very serious falling out with O2 and hand on my heart, I can say that Orange are brilliant. They call you back, they are very professional, very knowledgeable and excellent signal strength!!! The only downside is the extensive branding on their phones and they do work out pretty expensive. I am a beleiver of you get what you pay for though!!! O2 is cheap but that reflects in their level of service.
Eric's Son |
jcwhite_uk
Joined: Feb 18, 2004
Posts: > 500
From: Dorset, UK Phone:Xperia Z1
PM, WWW
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The only problem that I have ever had with Orange is the sales staff in the shops. 
Checkout my photos at My Website"Duct tape is like the force. It has a light side, a dark side, and it holds the world together." |
fatreg
Joined: Jul 26, 2003
Posts: > 500
PM |
OI JC!!!
ill be having less of that you cheeky swine....
fatreg
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The Lostprophet
Joined: Oct 10, 2004
Posts: 480
From: BEDS,UK
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i never got charged VAT when i payed up my contract, infact i thought they undercharged me lol...diidnt say nout though
The Lostprophet (+14, -0) [e], [m], [s]) SUPERMODERATOR on M-R. (+117, -0) ebay feedback |
TheWhizz_68
Joined: Oct 19, 2002
Posts: > 500
PM |
Think Orange might have the hump with me now because my broadband is going wrong, 3 yrs with wanadoo no probs and now Orange take over and I get problems
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fatreg
Joined: Jul 26, 2003
Posts: > 500
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heheh
fatreg
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jcwhite_uk
Joined: Feb 18, 2004
Posts: > 500
From: Dorset, UK Phone:Xperia Z1
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Orange is wanadoo isnt it?
This message was posted from a WAP device |
fatreg
Joined: Jul 26, 2003
Posts: > 500
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no JC..
wanadoo is Orange..
wanadoo is dead...
fatreg
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NotoriousZIG
Joined: Nov 08, 2002
Posts: 71
PM |
If you cancel your contract early, do you have to give back the phone? I've recently joined orange and wanted to give my n80 back and exchange it for a w810i. My number was to be ported across from voda after a few days and I was advised to wait until that was over and then send the n80 back. When I later rang them they said that my number would be cancelled when I returned the n80 and I would have to take out a new number. Sounds like they wanted the number to be ported across so I would be bound to the 12 months. Not a great start with orange! I've been having a lot of problems with the n80 (and have reverted back to my excellent motoslvr) and these are the suggestions ive had from their staff to rectify them:
- Not to use my phone memory and only to use the memory stick (why have a phone memory then?
- Not to install any applications (doesnt that defeat the whole point of a symbian OS?)
- I've enquired about a firmware upgrade and they said that they can send and over the air sms update. I didn't know that this was possible and they later sent wap settings!
- I was asking why the sound quality was way off my slvr and why it kept on crashing. They replied that all smartphones crash- so I argued that do these manufacturers sacrifice stability and sound quality for these fancy phone pdf viewers and so on
- They also said that nokia were way better than SE and recommended against getting an SE! Cheeky devils.... In my experience its the other way round!
They seem so daft. I left CPW voda cos I thought their customer service people were incompetent. Looks like this lot are the same if not worse! |
leeboy13
Joined: Sep 28, 2005
Posts: > 500
From: Brissle - dodgy accients
PM |
ive been with orange for years now.... When i asked to pay off my contract i was told this is not possible (utter crap - i could simply setup a new bank account... move teh remaining line rental in there and let it pay off teh contract ove rteh time left) - same thing right? Anyways.. orange really aint that bad... theyre fair and if you READ teh T&C you will know what charges are in place and why 
Customer services are amazing in comparison to other networks.. especially 3......
With regard to teh N80 - i cant believe they said all that - get them to send it to you in writting mate... i sure if tehy actually said it and you get proof theres scope to complain because surely if a phone cannont be used in teh manner its suppost to be used then there must be some kind of compensation.... |
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Posted: 2006-06-24 14:54
