daz221980
Joined: Jun 17, 2006
Posts: 17
From: Telford
PM |
Hi everyone,
Just trying to find out if any one else has been taken for a ride as much as i have over last couple of months by the o2 network in the UK.
Well i had the sony ericsson w810i, i managed to upgrade my handset to this roughly 3 weeks after it was released by o2, i rang them nearly every other day and kept getting told they didn't have it in stock yet by the time i managed to get the handset i found out they had been telling me bull about not having them in stock as new customers could get them straight away. Anyway i got the phone and all was well, one of best phones i#ve had so far, but i lost this on wednesday so i reported it to police and o2 on thursday morning when there insurance department opened. They told me they didn't have the handset in stock but were expecting them in that day so would contact me to let me know that day. They never contacted me so rang them again friday, surprise surprise not in stock. then this morning i rang again and asked whats going on, they say still not in stock and not expected til middle of next week. So i left it at that and decided to ring my local o2 phone shop to see if they got it in stock which they had, so i got back on to the o2 insurance and asked if i could get the replacement handset from the local o2 shop, they said yes but only if the shop manager authorises this by emailing them. So i rang the shop again and they just said they can't do this.
Next i rang the o2 sales number for new contracts and asked the guy on the end of the phone if they have the sony ericsson w810i in stock, he said yes plenty of them at mo, so i got back onto o2 customer care and asked what they are playing at and why they keep telling me no stock when the sales line tells me they have them in. Also had a moan at them for taking piss to be honest, seems as though they would rather take care of new customers instead of current customers due to this i asked for some kind of compensation or better deal and was told they cant do that until i get my new handset, i then got passed to the o2 insurance department and they said they'd get the phone sent to me monday and promised i'd have it by tuesday next week and even tried to make a funny comment of you beat us to it as they only came in this morning.
Since coming of the phone i have sent a letter complaining about these customer service w**kers who don't help the customer or so it seems. I've asked for some kind of compensation, asked for half price line rental or something along those lines and also noted if phone isn't here by tuesday which they promise i'd cancel my contract.
Has anyone else had the same problem or issues with o2 at all ??
If so did you get anything back from them ? |
Posted: 2006-06-17 19:03
