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help sony are trying to stich me up k750i |
markweaver
Joined: Mar 28, 2006
Posts: 5
PM |
Hi All,
Got my K750I in September on an orange contract. I keep it perfect, never been dropped and not a scratch on it!.
Unfortunatly after the last software update I did through SEUS the camera stopped working.
So I phoned Sony and the told me to send it to ACR Logistics who are one of there repair centers to have it fixed. Fine I thought.
Then ACR send me a letter saying my warranty is void due to "UNAUTHORISED ENGINERRING"
I was shocked!! So got them to send my evidence. They sent me pictures which shows that one of the buttons has been resoldered on. I agree it does look the case!
Thing is I have never had any repair and it was factory sealed when I got it. So Sony must have sent it out like that!!!
Im pissed as I have asked sony to investigate further but I think they will come back with "tough" when they see the pics.
Any suggestions?
Thanks
Mark |
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etaab
Joined: Jan 23, 2004
Posts: > 500
From: UK - South Yorkshire
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Which shop did you buy this phone from ?
Id get in touch with Orange. If when you got the phone on contract it came sealed, then something is fishy.
I'd hesitate my guess that where you did buy the phone from, possibly maybe have sold you a reconditioned unit - one that has been repaired as part of a refund or replacement that another customer may have had. Either that, or you bought the phone from a none reputable dealer on contract and they sold you a dodgy handset.
Just because a phone looks pristine and sealed as if its just come direct from the factory, does not mean it has. In fact, ive often wondered about items ive purchased whether they were really new or reconditioned products, because they've come with a sticker missing or fingerprints on what should otherwise be a perfect item.
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dgilmartin
Joined: Aug 20, 2004
Posts: > 500
From: Dublin, Ireland Ph
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Looks more like water damage to me, there's definite corrosion on that PCB..
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dgilmartin
Joined: Aug 20, 2004
Posts: > 500
From: Dublin, Ireland Ph
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Look at the battery too, its also corroded. Its definite user damage. The circuit board must have got wet and it shorted and melted part of the board. Thats why, dunno why they said it was tampered with though???
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markweaver
Joined: Mar 28, 2006
Posts: 5
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It looks like that button has been resoldered on to me.
It cant have been water damaged in my possession either.
Im wondering if they have a batch in the factory that have manfacture issues and they fix them, surely they wouldnt just throw them in the bin, too expensive.
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etaab
Joined: Jan 23, 2004
Posts: > 500
From: UK - South Yorkshire
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Like i said in my previous post, its very important we know where you bought the phone.
If you bought it from a single chain store rather than a high street major retail chain of stores like Carphone Warehouse, you're more likely to be sold a refurbished or second hand phone packaged "as new".
Im not an expert on determining what type of damage it is, it could be water damage, but the soldering does look a poor quality compared to the soldering on the other button contacts. I stand by my first guess, you've probably been sold a reconditioned handset hoping you wont notice. Even the manufacturers do that, and not just back street phone shops but it is less likely.
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markweaver
Joined: Mar 28, 2006
Posts: 5
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Hi,
I actually bought it online from orange on contract.
I phoned orange and they told me they only give new phones to new customers.
Im being messed around 
M
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Scorchio
Joined: Apr 27, 2004
Posts: 305
From: Co. Meath, Ireland
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As dgilmartin said, that PCB is showing signs of moisture. The board itself aslo looks very old and tattered for what I assume is a 6mth old phone. My advise to you is to contact Orange customer relations and ask them what they think they are doing selling you a re-furbed phone!
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etaab
Joined: Jan 23, 2004
Posts: > 500
From: UK - South Yorkshire
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Well then it should be a new phone.
From the looks of it however, it doesnt look like a new phone, and again i reckon its a refurbished handset.
Lets face it, Orange will lie through their teeth to customers anyway.
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markweaver
Joined: Mar 28, 2006
Posts: 5
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Ok so update time.
Sony Erricson are saying they only ship new phones to network providers.
Orange are saying they only ship new phones to customers.
So how have I ended up with 2nd hand phone??
They are both blaming each other and im stuck
Any advice? |
WelshTom
Joined: May 20, 2004
Posts: 364
From: Costa del Cardiff Phone: K610i
PM |
orange provided you with the phone so send it back to them. get it back from ACR and send it to orange with a letter explaining what has happened. Say that you are not at all happy and you are concerned as to how it has occured. Inform them that as the phone is within warranty you wish for it to be replaced as it is faulty. Say you will only accept a replacement not a repair as you have found out the phone appears to be second hand with previous damage and you have paid for a new unit. It is orange's job to make sure you get the new phone, and then it is orange's job to argue with sony over who is to blame not yours. Just basically talk about how dissapointed you are etc etc and how you dont see why you should have to be going through all of this just to get a phone that works...
lets us know how it goes.
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etaab
Joined: Jan 23, 2004
Posts: > 500
From: UK - South Yorkshire
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I couldnt agree more with WelshTom, its Orange's fault since the phone came from them.
Operators are notorious for completely lying to customers, especially Orange and T-Mobile.
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fatreg
Joined: Jul 26, 2003
Posts: > 500
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Quote:
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On 2006-04-05 00:32:45, etaab wrote:
I couldnt agree more with WelshTom, its Orange's fault since the phone came from them.
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Hold up!
I'd be checking the sales of goods act if i were you relating to mobile phohnes and not just general goods, you might be in for a shock.
Orange outisde 6months are under no obligation to exhance the handset.
just me 2p
fatreg
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etaab
Joined: Jan 23, 2004
Posts: > 500
From: UK - South Yorkshire
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No, but they are bound by the usual 12 month warranty. Even though its the manufacturers warranty, its Orange that have to take the phone in for repair, usually.
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markweaver
Joined: Mar 28, 2006
Posts: 5
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Well I have it on the way back to me from ACR now, so will write a letter of complaint.
Will keep you posted
Thanks
Mark |
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Posted: 2006-03-28 21:30
All the Way! Looking for a 
