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Written estimate - HELP |
tvbi
Joined: Feb 08, 2006
Posts: 8
PM |
here is some quick info:
. Bought brand new w800i on ebay
. Seller stated SE will cover the phone
. Phone has charging problem (I did tried my best to fix, i.e. change battery, charge it overnight and battery still won't fully charged and battery life sucks)
. SE said they will not cover if I bought it from an individual (only cover if bought from a company)
. Ebay seller won't exchange or refund
. Dispute through paypal
. THey request written estimate or invoice of the problem
Here is their request:
In order to continue with the investigation of your claim, we must request
documentation to support your claim that the item is damaged or
significantly not as described. Please obtain a document (such as an
estimate or invoice) from an unbiased third-party, such as a dealer; repair
shop, appraiser, or another individual or organization that is qualified in
the area of the item in question (other than yourself), which details the
extent of the damage or clearly explains how the item received
significantly differs from the item advertised. Please do not proceed with
any repairs or alterations to the item, as doing so will limit PayPals
ability to successfully resolve your claim, and may result in the
cancellation of your dispute. If possible, the document should include a
serial number and description of the item, and the dollar amount required
to complete the repairs necessary to correct the damage. This document must
be on letterhead that includes the name, address, and phone number of the
individual, business, or organization so that PayPal may contact them if
necessary.
QUESTION: Where can I get one of these document within 10 days? THank you
[ This Message was edited by: tvbi on 2006-03-08 16:13 ] |
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govigov
Joined: Jul 30, 2004
Posts: > 500
From: Back home - Cochin
PM |
C p w ? ? ?
This message was posted from a T230 |
tvbi
Joined: Feb 08, 2006
Posts: 8
PM |
I'm not so sure what C p w mean.. T-mobile?
I'm from the states btw
[ This Message was edited by: tvbi on 2006-03-08 16:20 ] |
leeboy13
Joined: Sep 28, 2005
Posts: > 500
From: Brissle - dodgy accients
PM |
car phone warehouse? its a guess mind you....
But fist, how bad is the battery life? we talking 1 hour? or like 1 day? dont forget you can adjust the backlight to something like 70%/60%... this helps with teh battery life... also i wouldnt have a animated background... this can also effect the battery life....
search esato, theres lots of topics on this 
Hope it helps in some way |
tvbi
Joined: Feb 08, 2006
Posts: 8
PM |
Quote:
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On 2006-03-08 17:33:18, leeboy13 wrote:
car phone warehouse? its a guess mind you....
But fist, how bad is the battery life? we talking 1 hour? or like 1 day? dont forget you can adjust the backlight to something like 70%/60%... this helps with teh battery life... also i wouldnt have a animated background... this can also effect the battery life....
search esato, theres lots of topics on this
Hope it helps in some way
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believe me, I tried it all.. adjusted the backlight..turn off animated bg..flash to newest fw. Talk time is about 4 hrs, which is less than half of what's suppose to be. |
leeboy13
Joined: Sep 28, 2005
Posts: > 500
From: Brissle - dodgy accients
PM |
i see 
sorry dude, its not sounding too good.....
How much did you pay for it (if you dont mind me asking?) |
tvbi
Joined: Feb 08, 2006
Posts: 8
PM |
a little bit under $400 |
leeboy13
Joined: Sep 28, 2005
Posts: > 500
From: Brissle - dodgy accients
PM |
bugger... im lost on what to do, tbh if you sell it on ebay again you wont fetch that amount unless you decide not to declare the problem (not recommending it tho).... Have you tried a ony ericson service centre?
At a stab, id say there is something like sun or heat damage, this can kill the battery life..... it happened to my spv m1000 ages ago, i left it on my car backshelf in the sun all day... next moring the phones battery life was crap - even when i changed the battery...... nightmare!
hope you get it sorted, im sure if someone knows what youre lookign for here, they will help ya out |
dj_wolfinstein
Joined: Feb 23, 2004
Posts: 382
PM |
well mate you have got stuck...the best palce to get a instant written estimate is your closest SE service center....My suggestion would be If the phones working fine..change the battery....It could be also the battery is dead and will revive itself after a number of full charges..Try that see if it works...!
There was this seller on Ebay- Amnshop..I ordered K 700i replacement panels from him....What he displayed was an Orignal K 700 Panel and what I got was the cheap plastic chinese made version..He never admitted sending me the fake ones..I complained to everyone one I could on Ebay, But No one cares or responds...Ebay is non-ethical enterprise do your business at your own risk.....!
2 pegs of whisky-Rs500,4 shots of Tequila-Rs1000,6 cans of Beer-Rs300,Driving home a Girl who has drank all this-PRICELESS |
tvbi
Joined: Feb 08, 2006
Posts: 8
PM |
arg.. called SE and they only have one service center in the states.which is far away. They said I have to send it in but the cost is $200 in order for them to look at the phone. I hate this |
SCORPIONKING1982
Joined: Mar 11, 2003
Posts: > 500
From: Leeswood
PM, WWW
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Isnt there a local phone shop which can give you the document you need? It doesnt have to be SE.
myspace.com/scorpionking1982 |
dj_wolfinstein
Joined: Feb 23, 2004
Posts: 382
PM |
$ 200, Man you can buy another phone for that price...Bad luck buddy, did you try to charge the battery the way I suggested, Maybe any of your friends might have the similar phone or Battery Model you may want to check that with his/her battery also...!
2 pegs of whisky-Rs500,4 shots of Tequila-Rs1000,6 cans of Beer-Rs300,Driving home a Girl who has drank all this-PRICELESS |
kristianm
Joined: Aug 12, 2005
Posts: 490
PM, WWW
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If the phone is working perfectly except for the battery life, maybe only the battery is the problem. If that's the case, you can skip all the hassle and just buy a new authentic W800 battery. |
tvbi
Joined: Feb 08, 2006
Posts: 8
PM |
I already tried another battery and still got the same problem.. I'm trying to find a phone shop that willing to do this for me. |
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Posted: 2006-03-08 17:03
