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W800i Keypad light problem |
jagger2k
Joined: Nov 14, 2004
Posts: > 500
From: Leicester, UK Phone: IPh
PM |
I got my w800i the other day and i the light in the keypad was being a bit funny, only the top half would light up (Top half being the left and right selection buttons, the walkman button, the C and back button) and the rest (Number buttons) wouldnt, it used to sort it self out when the light went off and on again but today it decided not to come on at all, i have emailed 02 about and would like to know if they will send out a new phone or offer a repair, the phone is less then 14 days old so do i have the right to demand a brand new phone rather then a repair?
Also is this a common problem related to the firmware? |
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Leviath
Joined: Sep 14, 2005
Posts: > 500
From: PT@IB_PENINSULA LIVIN IN UK
PM |
Up to 28 days you have the right to have a NEW phone....
no repair...
tell them,either a new one or they can refund the lot....
If you so choose to accept the repair if the phone comes back still naff or not you will loose the right to a refund or a new phone....
[addsig] |
BobaFett
Joined: Jan 06, 2004
Posts: > 500
From: Kamino (wish it would be Lund)
PM, WWW
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@jagger it could be fw, do noticed the same problem on t680m, however its acceptable at a 4 years old fw, but not in the new wonder of se...
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jagger2k
Joined: Nov 14, 2004
Posts: > 500
From: Leicester, UK Phone: IPh
PM |
Quote:
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On 2005-10-04 23:55:58, Leviath wrote:
Up to 28 days you have the right to have a NEW phone....
no repair...
tell them,either a new one or they can refund the lot....
If you so choose to accept the repair if the phone comes back still naff or not you will loose the right to a refund or a new phone....
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ok kool, am gonna make sure i get a new phone, i got it on a contract so could i cancek the contract if they do not have another on in stock?
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Leviath
Joined: Sep 14, 2005
Posts: > 500
From: PT@IB_PENINSULA LIVIN IN UK
PM |
If they dont have another in stock where you bought it you could always ask them to tranferr a phone from another store... (they should offer this to you at no loss of your rights...
If they cant get a phone to you in the a time that seems fair to you, then your right to cancel will apply....
Obviously being a contract you wanna make sure they dont try and stiff you with later bills...
[addsig] |
jagger2k
Joined: Nov 14, 2004
Posts: > 500
From: Leicester, UK Phone: IPh
PM |
i phone them today, they said it was out of stock and the gentleman left a note on my account saying i rang and reported it faulty within 14 days so even if i got out of that they should send me a new phone. |
Leviath
Joined: Sep 14, 2005
Posts: > 500
From: PT@IB_PENINSULA LIVIN IN UK
PM |
mate unless your in person I wouldnt trust my own shadow....
-Speaks the voice of experience and cinicism..
[addsig] |
Leviath
Joined: Sep 14, 2005
Posts: > 500
From: PT@IB_PENINSULA LIVIN IN UK
PM |
have you got the issue sorted yet???
[addsig] |
jagger2k
Joined: Nov 14, 2004
Posts: > 500
From: Leicester, UK Phone: IPh
PM |
just to update you all, my replacment should be with me tomorrow, i got the dhl tracking number. |
Leviath
Joined: Sep 14, 2005
Posts: > 500
From: PT@IB_PENINSULA LIVIN IN UK
PM |
Excelent... Hope all is fine when it gets there.... Let us know, k?
[addsig] |
jagger2k
Joined: Nov 14, 2004
Posts: > 500
From: Leicester, UK Phone: IPh
PM |
Got my new one today, works like a drean...for now lol, lets hope this one stays this way. |
Leviath
Joined: Sep 14, 2005
Posts: > 500
From: PT@IB_PENINSULA LIVIN IN UK
PM |
hope so too man... later 
[addsig] |
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Posted: 2005-10-04 22:46
