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Just got a k750i a week ago, and its already busted. HELP! |
calmlikeabomb
Joined: Jun 14, 2005
Posts: 5
From: New Jersey
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hi, long time reader, first time poster with a strange dilemma. I just picked up a k750i from a gentleman on the Howard Forums who didnt want the phone any more because it was simply too much phone for him. I got the phone last Monday, and used it quite a bit (mostly the camera, and put a few games on there).
But out of nowhere, yesterday, the phone started freaking out. At first, I couldnt get the phone out of keylock. I pressed the star, but when i went to press the unlock button, that little screen would pop up saying "phone is locked, please press * then unlock." So I popped open the battery and pulled it out and popped it back in. Then, the right and down areas of the joystick stopped working... and when I turned on my bluetooth headset, the phone started calling random people! It was as if the top left select button was jammed or something. I then figured, something's gotta be stuck underneath the button or something's up with the software, so i left it off for a few minutes, but nada. it would turn on fine, but just start freaking out after a few minutes... NOT right away mind you.
I found a topic on here about how to disassemble the phone if you wanted to put a new case, and used that to check if something was jammed underneath... nothing, i cleaned out out with a q-tip, but still nothing (although my case is nice and dust free!).
But lets cut to the chase here: I'm not sure what to do here. If I called up SEUS, would they be able to do anything for me? I have no problems sending it overseas if there's a problem, I've got a backup phone... I just wanna be able to use it. This is by far, the weirdest thing thats ever happened to me with a phone in over the 5 years I've owned cell phones. | |
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Sammy_boy
Joined: Mar 31, 2004
Posts: > 500
From: Staffordshire, United Kingdom
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Hmmm, try updating the firmware via the SE update service, see if that helps.
But first, just have a look at how much free memory you have, it may be that you've filled the phone up - many phones misbehave when the memory's full, you should generally leave yourself a Mb or two spare to avoid any problems 
"All it takes for evil to flourish is for good men to do nothing" - Edmund Burke
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calmlikeabomb
Joined: Jun 14, 2005
Posts: 5
From: New Jersey
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i tried the update last night, and it seemed to stop it... but after about five minutes, it started acting up again. Right before that, I did a master reset on the phone... but it didnt seem to do much. BTW, thanks for the quick reply |
Sammy_boy
Joined: Mar 31, 2004
Posts: > 500
From: Staffordshire, United Kingdom
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No probs. So there' plenty of free memory left on the phone? I haven't got the K750i, but if it's the same as the K700, if you go into 'File Manager', then click on the 'more' softkey, then on 'Memory Status' it'll tell you how much spare memory you've got.
If there's still plenty, you may be able to send it to a service centre or SE, as it will still be under warranty.
"All it takes for evil to flourish is for good men to do nothing" - Edmund Burke
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mkush
Joined: Nov 15, 2003
Posts: 271
From: UKSA
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I know wat i would av done by now.. Thrown it at the wall Hehe . Thats crap man, so the guy u bought it off got no answers? And guessing he certainly wont take it back
This message was posted from a K700i |
StarskiPL
Joined: Sep 06, 2005
Posts: 71
From: Warsaw
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Do u have any russian friends? If yes, tell them your story. Maybe they can help u find your K750i seller. |
calmlikeabomb
Joined: Jun 14, 2005
Posts: 5
From: New Jersey
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honestly, im just assuming that the guy wouldnt take it back. i havent gotten the chance to email him as i am at work right now. but once i get home from work (in about 5 hours), i plan on emailing him to at least find out when and where he got the phone from. im just hoping i dont have to send the phone overseas or something. i figure, if sony has updates for the phone on their american web site, they should be able to take repairs for it over here as well. once again guys, thanks for the responses! |
Glenny
Joined: Feb 26, 2005
Posts: > 500
From: Mars
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try taking it into a local phone shop.....
p.s, im listening to calm like a bomb now  ratm rock so much ass
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calmlikeabomb
Joined: Jun 14, 2005
Posts: 5
From: New Jersey
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taking it to a phone shop might not be a bad idea either. i might wind up having to take a trip into NYC, cuz I cant find anyone in NJ that sells the k750. I'll post later on how it went with calling tech support.
btw glenny, you're one of the few people who recognized my nick! |
Kryptik
Joined: Jun 24, 2005
Posts: > 500
From: Port Elizabeth, S.Africa
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Although i very strongly doubt it, it sounds a helluva lot like the Skulls virus which infects Nokia symbian models. Does the same thing as yours... I suspect your firmware's messing around though, so a SE centre or phone shop may be able to help. Good luck bro
This message was posted from a Nokia |
calmlikeabomb
Joined: Jun 14, 2005
Posts: 5
From: New Jersey
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well, i just got off the phone with Sony. I explained the whole thing to them, and they seemed pretty cool about things. They guy said its probably something with the firmware, just like you said Kryptik. The only bad part is that it might take up to 60 days, since its not sold in the US... But, the email that they sent me with my RMA says that it will only take 15-21 days, although that might just be for US phones... not this one. If you guys want, I'll post a list of stuff that I had installed on my phone, so you can keep a list of things to watch out for, and dont have to go through the same trouble I'm going through.
But I'm trying to keep positive here. Ive gotta give a very big handshake to SonyEricsson's customer support team. I was not left waiting for hours on end on hold... it couldn't have been 15 seconds that I was on hold! And on top of that, people who spoke fluent English, with an American accent! I dont know if you guys in Europe have the problem of getting people that can barely speak English when you call for customer support, but it has gotten rampant over here in the States... and this is an extreme rarity! Congrats again!
[ This Message was edited by: calmlikeabomb on 2005-09-20 21:36 ] |
*Jojo*
Joined: Oct 15, 2003
Posts: > 500
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@calm - Good luck with your decision matey. When everything else fails, there's the SE Service Center that will accept/remedy your problem, with OPEN arms
[addsig] | |
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Posted: 2005-09-20 12:23
