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SE and Nokia neck and neck in reliability |
max_wedge
Joined: Aug 29, 2004
Posts: > 500
From: Australia
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A recent 'Which' survey found that handset users reported a high rate of failure (1 in 7). The survey doesn't distinguish between network and operator faults, so I wasn't happy with it's finding that SE phones ranked twice as unreliable as Nokia phones. My experience doesn't support those findings so I looked for more evidence of research on handset problems that DON'T include network faults, to get a truer view of failure rates from different manufacturers.
This article show that SE and Nokia rank almost the same in handset reliability. Both are above average. The sample of users is 5 times larger than the 'Which' survey.
http://www.gizmag.com.au/go/4335/ |
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mib1800
Joined: Mar 18, 2004
Posts: > 500
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@max_wedge
Quote:
| The sample of users is 5 times larger than the 'Which' survey.
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I think it is about 2.5 times.  |
max_wedge
Joined: Aug 29, 2004
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From: Australia
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I agree the which survey isn't 50  , but according to the guardian it's 2500, not 5000. Either way it's still a larger sample.
http://www.guardian.co.uk/uk_news/story/0,,1542018,00.html
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mib1800
Joined: Mar 18, 2004
Posts: > 500
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OK. (Which? site said 5K). Anyway, it doesnt matter if the data is statistically representative.
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edits: oops. My mistake. Which? site said 5K responded but about 2.5K bought phone in the last 12 months. (So 2.5K sample size is correct).
[ This Message was edited by: mib1800 on 2005-09-09 03:43 ] |
alexlt
Joined: Jun 05, 2004
Posts: > 500
From: A Valley in Peru
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In a graphic of that article, it says T-Mobile. I didn't know it was a manufacter of Mobile Phones 
Or what does it mean??
Xperia Arc LT15a ->> Sandisk 32Gb MicroSD Class 4, Sennheiser CX400-II & MW600 C905 ->> Modded R1FA035 Firmware, 8GB M2, HPM-70 & MPS-75 Visit my blog  http://laviedepaulo.blogspot.com/ |
slattery69
Joined: Jan 03, 2003
Posts: > 500
From: north east england
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i ll take it now a survey has been found that praises se no questions about how the survey was done , what questions were asked etc will be asked it will just be quoted as gospel around esato?
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orange
Joined: Mar 13, 2002
Posts: 397
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Quote:
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On 2005-09-09 08:45:05, slattery69 wrote:
i ll take it now a survey has been found that praises se no questions about how the survey was done , what questions were asked etc will be asked it will just be quoted as gospel around esato?
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Those were my firsts thougts also... |
Kryptik
Joined: Jun 24, 2005
Posts: > 500
From: Port Elizabeth, S.Africa
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Be that as it may, it certainly serves to give us a broader perspective from which to base our commentary. Nice one, Max.
This message was posted from a Nokia |
slattery69
Joined: Jan 03, 2003
Posts: > 500
From: north east england
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i m not sure either survey means alot. since the lead question on both seems to be "have you ever had a problem with your mobile phone"
i doubt most people would be able to answer anything other than yes.
the problem is unless you ask what the problem was and what was responsible for the problem you dont really get a true picture of whats to blame phone moblie network provider or the end user |
max_wedge
Joined: Aug 29, 2004
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From: Australia
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I agree, and I only presented the survey to show that the 'which' survey wasn't necessarily the be all and end all 
In my experience, the Connect survey results are more accurate than the Which results.
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slattery69
Joined: Jan 03, 2003
Posts: > 500
From: north east england
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your right personal experience count for a lot. my own personal experience is more in line with the which survey still doesnt stop me buying se nokia or whoever |
max_wedge
Joined: Aug 29, 2004
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From: Australia
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yep, and everyone has a different experience. I personally think the networks are as much to blame for phones not working properly, and user error also plays a part. |
Kryptik
Joined: Jun 24, 2005
Posts: > 500
From: Port Elizabeth, S.Africa
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I'd put user error fairly high on the list of causes... If you could see how some unknowledgeable people treated their phones...
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max_wedge
Joined: Aug 29, 2004
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From: Australia
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exactly. Some people would say that's the ui's fault, however there is only so much stupidity the interface can allow for.
Example of user stupidity - receiving a faxed photocopy of a floppy disk from a customer when we asked them to send us "a copy of your floppy disk backup". This is the same sort of thoughtlessness that the phone interface has to protect itself from!
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mib1800
Joined: Mar 18, 2004
Posts: > 500
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@max_wedge:
I think these surveys give us some perspectives into what is happening. You cannot expect these surveys to cover every possible angle.
For Which? magazine survey, we have agreed that this survey gave reliability based on user reported faults (of any kind and not just handsets). We did the right thing by not generalizing the Which survey to a "manufacturer handsets/hardware" reliability.
Connect magazine survey covers only 38 models of handsets out of possible hundreds from many manufacturers. Based on the results you CAN say SE is as reliable as Nokia ONLY for those handsets that were surveyed. You cannot generalized this statement (which I think you are trying to do ). Otherwise, you can throw out all your points in the other "SE ranks poorly.." thread.
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Posted: 2005-09-09 03:30
