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New firmware K750i decreases the bit-rate of recorded videos? |
ksng
Joined: Jun 29, 2005
Posts: 27
PM |
Attached is the response from SE on the issues highlighted on the Video and Photo quality reduction after firmware change.
Any comment?
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alex21008
Joined: Jul 05, 2005
Posts: 13
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I would hardly call a drop in video bitrate, from being able to record at 190kbit/s to a totally unacceptable 68kbit/s a firmware update that enhances the general performance of the phone.
I thought long and hard about making the switch from being an avid Nokia user to Sony ericsson and now I feel, as I'm sure many other people do, let down and very angry that such a major performance degredation has been thrust upon us with no word of warning or option to make an informed decision as to whether to use the updated firmware.
Whilst the latest firmware update (R1L002) does fix some freezing problems, has increased audio output and created an mp3 folder, these are 'fixes' which should have been resolved before the handset was even released to the general public and if SE have lowered the recording bitrate as a trade off for greater stability, then I think this shows pretty poor project management and the software develpment team at Sony Ericsson should really learn to communicate more and listen to feedback from the people who, at the end of the day, pay their wages, the end user.
It was only after I updated the firmware that I discovered this major flaw and I think that SE should have a major rethink as to their confidentiality policy with regards to firmware updates, or when using the SEUS, give the end user the option of choosing which firmware version best suits his/her needs and at the very least, there should be an estimated release date for updates shown, because I'm now totally in the dark as to whether anything further is planned for the K750i firmware or whether R1L002 is the last update planned.
With no details or fix list openly available, many people, like myself, will blindly assume that firmware updates from such a main player as SE will be beneficial, only to regret it afterwards. I think in all other ways, the phone is fantastic, but ultimately, if the lowering of the video bitrate problem is not acknowledged or dealt with by Sony Ericsson then I will end up regretting having ever purchased the phone. |
aydahm
Joined: Jun 14, 2003
Posts: 218
From: Turkey
PM |
@alex
nice post, I totally agree...
if SE does not fix this problem, then they will lose a considerable amount of trust
[ This Message was edited by: aydahm on 2005-07-05 19:50 ] |
Grégor
Joined: Jun 30, 2004
Posts: 2
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Easy guys, wait for the next firmware, they will fix it. |
etaab
Joined: Jan 23, 2004
Posts: > 500
From: UK - South Yorkshire
PM |
Quote:
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On 2005-07-05 22:18:12, Grégor wrote:
Easy guys, wait for the next firmware, they will fix it.
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Well like i said to stephannl "I'll believe it when i see it. I tend not to get my hopes up too high until something actually happens or we have an official statement from SE".
SE have not released any statements telling customers that they're intending the fix the video quality of the K750i.
If they dont, im seriously considering selling my K750i and buying a Nokia. 
Check me out on Instagram ! search for etaab ! |
tzakiel
Joined: Sep 29, 2004
Posts: 66
PM |
I got another one of these form emails when i emailed the support.. I specifically asked about camera quality changing with the last firmware:
"Thank you for contacting the Sony Ericsson Call Centre.
With regards to your enquiry, at this present time we are working on a software update. This is to be imminently released on our website at www.sonyericsson.comsupport.
Once available we will contact you with further information on accessing this update service on-line.
Please accept our apologies for this inconvenience."
Same as some others got... so hopefully it's true. |
Paulino2
Joined: Oct 13, 2002
Posts: 57
PM |
This is the answer I got from SE regarding the degraded quality in Video recording in new FW. What can I say good service I will go to my local service store tomorrow and see if they now whats wrong not  .
"Thank you for contacting the Sony Ericsson Call Centre
Please accept our apologies for this inconvenience.
If you think there is something wrong with your phone please contact your local sony ericsson service store" |
etaab
Joined: Jan 23, 2004
Posts: > 500
From: UK - South Yorkshire
PM |
Quote:
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On 2005-07-06 21:24:48, Paulino2 wrote:
This is the answer I got from SE regarding the degraded quality in Video recording in new FW. What can I say good service I will go to my local service store tomorrow and see if they now whats wrong not .
"Thank you for contacting the Sony Ericsson Call Centre
Please accept our apologies for this inconvenience.
If you think there is something wrong with your phone please contact your local sony ericsson service store"
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Good service ? that just looks like an automated response email from them passing the buck.
It doesnt explain whether they'll increase the video quality or not.
Check me out on Instagram ! search for etaab ! |
Paulino2
Joined: Oct 13, 2002
Posts: 57
PM |
I was being a bit sarcastic very bad service and the answer give no clue at all. |
etaab
Joined: Jan 23, 2004
Posts: > 500
From: UK - South Yorkshire
PM |
Ah.. 
Check me out on Instagram ! search for etaab ! |
kennethsoh81
Joined: Jun 25, 2005
Posts: 54
From: Singapore
PM |
Hey, why not try calling them. Their helpdesk is quite friendly at least in Singapore. But the helpdesk over at Singapore seems not very knowledgeable. Ask him the way to check the firmware of the phone and he answered that there's no way to do it except to go to the service centre to check!
...But still can call them to check with them. Think I'll call to to check when I'm free. |
raw_knee
Joined: Jun 26, 2005
Posts: 63
From: Manila, Philippines
PM, WWW
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Quote:
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On 2005-07-05 14:07:56, alex21008 wrote:
I would hardly call a drop in video bitrate, from being able to record at 190kbit/s to a totally unacceptable 68kbit/s a firmware update that enhances the general performance of the phone.
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Believe me, it can.
A high bitrate might cause the phone to be unstable, whether it may occur during video usage or afterwards. There may be a memory leak, a race condition that may cause the phone to hang, or some issues that may be related to the design of the old firmware that necessitates bringing down the quality a bit in the later versions of the firmware.
Nevertheless, this CAN be fixed. |
ksng
Joined: Jun 29, 2005
Posts: 27
PM |
Found out from a video recording on a SE P910i having a bitrate of 128Kb. No reason for the newer K750 to operate at lower birate than the SE 910i for video. |
etaab
Joined: Jan 23, 2004
Posts: > 500
From: UK - South Yorkshire
PM |
And do you guys know what annoys me even more about what SE have done ? i read the review of the Samsung D600 yesterday - have you seen the quality of its video !?
Take a look:
http://www.mobile-review.com/[....]0/d600photosite/video-0003.3gp
D600 review:
http://www.mobile-review.com/review/samsung-d600-en.shtml
Now  tell me exactly WHY my K750i records such poorer, smaller video. Stability my bumhole.
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[ This Message was edited by: etaab on 2005-07-07 18:10 ] |
vd0t
Joined: Apr 03, 2004
Posts: 68
From: Vancouver
PM |
ive seen those vids from the d600 too.. awesome!
if only we had that kinda video on the k750...
we certainly have the better camera (d600 pics looks nasty) so y is the video so bad?
makes me wonder if its a software thing |
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Posted: 2005-07-05 03:06
