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SE's answers to our questions |
makbil
Joined: Oct 26, 2006
Posts: > 500
From: Istanbul
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On 2008-03-04 16:52:03, chuksy wrote:
...Your remarks would not dent SE, those who love SE's products would always buy them.
This was not meant for me but I would like to make a general comment nevertheless.
I earned the right to say everything I do about the P990 when I paid for it. I may not be able to make a large dent in SE but surely I will be able to influence a few users to stay away from SE and save themselves the aggravation. Naturally this applies to those with analytical skills, meaning those who can differentiate between what is good or bad for them.
As for the answers we may/may not get from SE, I couldn't care less at this point, they will have the same arrogance and disrespect for their customers - I hope SE will prove me wrong but I know they will not.
P990i: A mistake, a curse and a disgrace  So I lowered my expectations and settled for a P1i. I couldn't keep my expectations so low for a long time so now I have an HTC Touch HD | |
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Bambino
Joined: Sep 17, 2005
Posts: > 500
From: Clow Kingdom
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@dogmann
Thats why i said it were going to be tiring to clearing things to you?
Because you didnt answer my question straight to the point.
Also its tiring for me anyway to express my comments in english because its not my primary language.
@mode
Oh... As i suspected before. You just doggman supporter, thats why you angry madly. It reflected from your opinion before, so i think it pointless to argue with you if i still arguing with dogmann.
Whatg a pity isnt it?
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NightBlade
Joined: Jul 29, 2007
Posts: > 500
From: Nessebar, Bulgaria
PM |
I have to agree with Bambino there.
Dogmann, your comments are awfully tiresome to read. I mean, can't you just get to the point and/or express your opinion in a more brief manner? |
chuksy
Joined: Aug 07, 2007
Posts: 224
From: uk
PM |
On 2008-03-04 20:40:01, makbil wrote:
On 2008-03-04 16:52:03, chuksy wrote:
...Your remarks would not dent SE, those who love SE's products would always buy them.
I may not be able to make a large dent in SE but surely I will be able to influence a few users to stay away from SE
Good luck to you |
BobaFett
Joined: Jan 06, 2004
Posts: > 500
From: Kamino (wish it would be Lund)
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actually instead of flame on each other, the slimeball co. should be blamed. i dont think u ll ever get a proper answer about this p990 circus, se did shit and thats it. lets hope that they learned from their mistake and the upcoming p series and that xperia gizmo will stay for the latest standarts according hw etc
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mode
Joined: Jan 12, 2007
Posts: > 500
PM |
On 2008-03-04 21:37:00, Bambino wrote:
@mode
Oh... As i suspected before. You just doggman supporter, thats why you angry madly. It reflected from your opinion before, so i think it pointless to argue with you if i still arguing with dogmann.
Whatg a pity isnt it?
Dogmann supporter? LOL. Don't forget to brush your teeth after having your milk and cookies before you go to sleep little one 
Ericsson EH97, GA628, GF768, A2618s, T29s Sony Ericsson T68i, S700i, P990i, Z558i, W902, W995, X10, Arc S
*Xperia V*White*Black MW600*Sandisk Mobile Ultra 64GB microSDXC* |
BobaFett
Joined: Jan 06, 2004
Posts: > 500
From: Kamino (wish it would be Lund)
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no offence, but such comments reflect the childish apart in every of us...
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skblakee
Joined: May 07, 2007
Posts: > 500
From: St.Kitts, West Indies
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This thread should go on for as long as there are people out there who want to vent their frustrations about the p990 debacle. Just as there are threads about individual phones and their features,their problems,accessories, tips and tricks and overall general discussions so to should there be a discussion like this that deals with a company such as  and its behaviour
This p990 debacle runs deep because no sensible solution was offered not that owners should have been given a P1. However this is where Apple was able to capture 28% of the US smart phone market in less than a year over well established players such as and nokia and palm. Their products just work and they know how to treat customers.
It took me months before I could believe that the p990 was a reasonable phone
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max_wedge
Joined: Aug 29, 2004
Posts: > 500
From: Australia
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SE definitley let the side down with P990 but I think the major problem was the tardiness in response to the problems. Many people who still own P990's are now happy with their handset. But it took many firmware updates, and in some cases replacement handsets to get the P990 right.
SE responded to P1 issues much more quickly and apart from the fact the P1 specs are not to everyone's likings, the phone itself is fine. K850 was a mess, but again many people have K850 handsets with none of the reported bugs (atleast not the major ones), so again we have quality control issues but not necessarily design faults. It seems to me SE is most definitely struggling to keep up the quality of their handsets as they ramp up production of a much larger variety of mobile phones than they have attempted up to now (starting with the Walkman models).
Personally I see it as growing pains, and I'm quite sure that quality will steadily improve to the point where these screwed up first release scenarios we've been getting in SE high end phones will die away.
For those who think it is affecting SE bottom line, maybe to an extent, but take my example of an end user who buys mid range handsets (K700,K750, K800) usually 6 months or so after release and I just don't have any of the angst compared to those who rush out to buy the latest and greatest SE as soon as it's on the market. Most average phone buyers don't rush out to get the latest model as soon as it's available, so while SE is suffering flack for their issues, it's not affecting the majority of paying customers.
I'm not making excuses, I'm just stating a fact. Obviously if I had bought a P990 early on, I wouldn't be happy, but I'd also have taken the phone back and made sure I got my money refunded (most countries have consumer laws that state something must be refunded if the product doesn't work as stated - you just have to stand on your dig in such cases and make sure they give you your money back). Once I got my money back I would have considered the debt squared, I'd have stopped bitching about SE and I would have found another phone to buy (and probably not an SE - if I had returned a P990, I would get a WM phone instead).
Then I would keep a close eye on SE and the forums waiting for the time they bring out an awesome phone that doesn't have problems (or that has settled down after 6 months or so of firmware updates)
To that extent I have to agree with some who say you didn't have to buy the P990. Of course I agree that phones should work as intended, but the forums were full of complaints about P990, that in itself should have been warning enough to anyone considering the P990. I know even if I could have afforded it at the time, I wouldn't have touched it untill the forums showed there were solutions to the problems. I take the same approach to the latest windows releases (I'm still on XP, and happy, but now starting to feel the vista itch)
Now, I'd actually be happy to buy a second hand P990 (provided I could test run it), though I think I'll have to start saving up for a G900 instead 
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mib1800
Joined: Mar 18, 2004
Posts: > 500
PM |
On 2008-03-05 00:41:47, skblakee wrote:
This p990 debacle runs deep because no sensible solution was offered not that owners should have been given a P1. However this is where Apple was able to capture 28% of the US smart phone market in less than a year over well established players such as and nokia and palm. Their products just work and they know how to treat customers.
Maybe what SE should have done is follow Apple example by giving discount vouchers to P990 buyers to alleviate the pain. Then again we wont see this happening with SE dont-care-arrogant-attitude.
There are many manufacturers who made much better smartphone than SE (like Nokia/Samsung/HTC/Apple). So why even bother with SE if you want a high-end smartphone. I think SE just do not have the money or resources to make and support smartphones.
The best thing SE can do is to abandon its smartphone portfolio since it is creating a dispropotionate negative backlash compared to sales. Or it can just rebadge a HTC designed/made phone like the X1. Anyone for P5? 
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BobaFett
Joined: Jan 06, 2004
Posts: > 500
From: Kamino (wish it would be Lund)
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 had once fantastic support, seems this phrase in asia is unknown, no wonder, with their "toy and copycat" plastic gizmos, its easier to throw it away and get another one instead of repair...
this reflects in se policy aswell imo, sell sg and let it as it is. fake and empty promises, thats all. they should be happy, that sy goes for their uiq, which is definately a joke atm, even an outdated wm5 is better and more userfriendly. now many of us took p990, gave se a chance, but again, se wanted to come up sg new, and instead of put p990 for a higher level, they offered p1i. the flip could have been a "trademark" for se smartfones, the former p series was very beloved at users since p800, but such a crap maketing and p990 misery can ruin sg after years. anger is a bad advicer, but i do feel for those, who was waiting at least for a correct answer form se. say minimum : sorry, thats it guys...
ps those members and users here, who are p series, especially p990 fans, should manage and plan p990 etc fones ( just take a look at the photoshop thread ), instead of the asian se "brains", who dared to spam in sweden ( kista, lund ) wherever, instead to continue their job on the ricefields outside tokyo or wherever they come from...
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aqualung
Joined: Dec 02, 2005
Posts: 175
PM |
@Bobafett
Yeah
Maybe what SE should have done is follow Apple example by giving discount vouchers to P990 buyers to alleviate the pain.
That was alluded to in the Open Letter. Which, despite being addressed to the new CEO in the most cordial terms possible, he has chosen not to answer.
In fact, all of the good solutions aired in this thread were in the Open Letter.
Which I suspect will get no meaningful response at all, apart from perhaps a string of vacuous sugar coated phrases culled from the SE corporate mission statement handbook.
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makbil
Joined: Oct 26, 2006
Posts: > 500
From: Istanbul
PM |
@max_wedge, I agree with what you are saying.
The P990 definitely has QC issues, the last one I have (3rd replacement) is very stable and apart from the RAM handicap has no problems whatsoever.
For those who may not have followed the events, most P990 owners were struggling along with their problems and trying to help SE fix the problems just like loyal customers would. What changed things was SE's decision to abandon fw development and blatantly claim that the P990 had no problems. Add to this the fact that every time SE came up with new fw they also introduced a few bugs, people started loosing faith and that is when the outrage started. I believe that basically the P990 hardware is a good design (except for the RAM of course) and Symbian is more suited to mobile use than WM. I do not agree that other manufacturers had better smartphones, the P900/910 was something they were all looking up to. Starting off with such a brilliant legacy and ending up here with the P990 is something that is really hard to achieve which SE needs to look into and correct if they want to stay in business.
All this did not need to happen only if SE had adopted a policy of communicating with their customers instead of adopting the arrogant don't care attitude.
P990i: A mistake, a curse and a disgrace So I lowered my expectations and settled for a P1i. I couldn't keep my expectations so low for a long time so now I have an HTC Touch HD |
Dogmann
Joined: Jan 29, 2006
Posts: > 500
From: London England
PM |
@Boba
Yeah maybe but really Mode and i rarely agree on anything and clash more often than not so the idea that Mode is a supporter or Fan of mine is just so funny.
If i was Mode i would also of found that suggestion ridiculous and worthy of poking fun at as Bambino just continues to show just how biased and unrealistic his agenda is.
Marc
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Dogmanns Nokia E90 Blog @ http://dogmann.vox.com/
Honoured to have won BEST DEBATER
[ This Message was edited by: Dogmann on 2008-03-05 15:47 ] |
dr_thug
Joined: Nov 11, 2004
Posts: > 500
From: India
PM |
On 2008-03-05 11:55:05, makbil wrote:
@max_wedge, I agree with what you are saying.
The P990 definitely has QC issues, the last one I have (3rd replacement) is very stable and apart from the RAM handicap has no problems whatsoever.
For those who may not have followed the events, most P990 owners were struggling along with their problems and trying to help SE fix the problems just like loyal customers would. What changed things was SE's decision to abandon fw development and blatantly claim that the P990 had no problems. Add to this the fact that every time SE came up with new fw they also introduced a few bugs, people started loosing faith and that is when the outrage started. I believe that basically the P990 hardware is a good design (except for the RAM of course) and Symbian is more suited to mobile use than WM. I do not agree that other manufacturers had better smartphones, the P900/910 was something they were all looking up to. Starting off with such a brilliant legacy and ending up here with the P990 is something that is really hard to achieve which SE needs to look into and correct if they want to stay in business.
All this did not need to happen only if SE had adopted a policy of communicating with their customers instead of adopting the arrogant don't care attitude.
Yes,i believe that....also,i faintly remember some insider saying that SE engineers and software developers can iron out the problems of the P990 with better firmwares but the SE management were against it as this process involved the devoting their time and resources on fixing the P990 than spend that on the future UIQ products like P1 and others in development.
Also,like u @makbil,i too advice people against P series.My close friends and family(and even complete strangers at work and social networking sites) who ask me about my phone go with a very negative impression about SE after they hear my story.My line "This phone sometimes gets shut down for no reason during a call" has drove away more than 25-30 prospective SE(P,K and W series) customers to the nokia. If i don't get a satisfying answer from SE,this will be my last SE ever.
Edit:Spelling mistake 
[ This Message was edited by: dr_thug on 2008-03-05 16:41 ] | |
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Posted: 2008-03-04 20:40
So I lowered my expectations and settled for a P1i. I couldn't keep my expectations so low for a long time so now I have an HTC Touch HD 
