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PCC (archive II) |
arnoldc
Joined: Dec 14, 2001
Posts: > 500
From: Philippines
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@dlreyes, thanks for the update, but
a) they did not answer why nobody from the 'helpdesk' is at their post most of the time
b) they did not answer why the superior tolerates having long lunch with the helpdesk person
c) they did not answer why the superior claims SonyEricsson should not entertain customers directly and complaints should remain in the confines of their service points only
d) they did not explain their behaviour during my incident (buti pa yung mga comedian sa punchline, namatayan na pero nagagawa pang magpatawa)
e) they did not explain why they don't know how to handle customers in general
d) they did not explain the policies, to include, incidents such as when service points do not have replacement units. where will the customer go? what will he do?
f) unforgiveable attitude in the sense that the superior said "he only entertained me because i have a friend at ericsson philippines."
i don't think they have progressed much because they are using DJ as a shield and bagsakan ng sisi when they themselves are at fault |
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dan47
Joined: Feb 14, 2002
Posts: 339
PM |
luwi... somebody has the sw upgrade already.. check other post, i just forgot the name.
i think SE intl wants us to buy the T68i ... hehe |
pogie
Joined: Apr 01, 2002
Posts: 26
From: manila
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@dlreyes .... nothing has been addressed. they still did not said anything about their poor cs. nor the poor quality of the firmware / hardware they issue. i honestly believe that there is no perfect device. i understand the process it undergoes since i am in that technology. but at least, give their customer a little credit. in a span of 3 months i already had 3 phones. isn't that a little allerting? and the cs. goodness! actually i can not complain about that. how could i, it does not exist!!!
and the combination is simply terrible... a little respect here... we are not dumb!
[ This Message was edited by: pogie on 2002-05-22 10:58 ] |
tweety
Joined: May 15, 2002
Posts: 6
From: looney tunes
PM |
Whew! Ang hebygat ng mga issues!!!
This post was posted from a T68 |
luwi
Joined: Jan 17, 2002
Posts: > 500
From: Dubai
PM |
@ dan47
I guess those who lucky upgraded their unit with software of "i", had a strong connection (friends,relatives,etc...) with Ericsson or SE  , whatever....
Paano naman kaming mga simpleng mamamayan.  ?
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pogie
Joined: Apr 01, 2002
Posts: 26
From: manila
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sir chito nde po ako sa inyo galit ha!  promise! |
arnoldc
Joined: Dec 14, 2001
Posts: > 500
From: Philippines
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to all:
i am going to write a 'nice' letter describing the incident that had occured (my incident) and i will give it to Ulf (was SonyEricsson PH swedish expat who is now based in Singapore) and to all SonyEricsson email address i can get my hands on. if you have your own story to share, i suggest you write them down, nicely, and we will have these letters compiled in electronic and paper form and give it to SonyEricsson worldwide. |
luwi
Joined: Jan 17, 2002
Posts: > 500
From: Dubai
PM |
@ tweety
Good Evening!  |
dlreyes
Joined: Apr 17, 2002
Posts: 100
From: Philippines
PM |
Some things were discussed which they admitedly own the fault and ammends could be done in due time. Trying is one thing and doing is another. I quote Yoda in The Empire Strikes Back "try not but DO... or do not... there is no other way". |
tweety
Joined: May 15, 2002
Posts: 6
From: looney tunes
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Eh oh luwi! Good evening! @arnoldc pls furnish me a copy bt i dont hv yet a sad story to tell. My replacements history were all smooth but i sympathize with the group and good luck to whatever move you'll make...xx
This post was posted from a T68 |
arnoldc
Joined: Dec 14, 2001
Posts: > 500
From: Philippines
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@dlreyes, you can say whether or not they have a chance to improve. you had longer experience with them since your DTI incident when they were ericsson pa (same people). did they improve? if they did, my incident would have never happened.
yung quote mo from yoda, ayos na ayos!
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GOwin
Joined: Jan 17, 2002
Posts: > 500
From: .uʍop ǝpısdn s&
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ano ba ang legal aspects nitong T68 MMS upgrade? ano ba ang \"promise\" ng SE talaga? looks like a number of our fellow esato users from other countries are getting the same msg: no t68m to t68i upgrade yet
This post was posted from a WAP device |
dan47
Joined: Feb 14, 2002
Posts: 339
PM |
have you noticed? all CS are like that... Globe, Smart, PLDT, Bayantel, Home cable, infocom, skyinet... etc...... ALL BIG CORPORATIONs CS are like that..... big organization .. they cant keep an eye to the last person in the chain.... |
dan47
Joined: Feb 14, 2002
Posts: 339
PM |
i think SE intl wants us to buy the T68i ..... if they give you the upgrade now, they afraid they might not able to sell t68i that much... |
luwi
Joined: Jan 17, 2002
Posts: > 500
From: Dubai
PM |
@ dan47
Mababait CS ng PLDT ha. Di tulad ng ..... |
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Posted: 2002-05-22 11:51
