| Author |
S-E Arc - Ooops! |
ofiaich
Joined: Nov 12, 2001
Posts: > 500
From: East Yorkshire, England
PM |
Update to this....
On 2012-02-03 20:53:38, ofiaich wrote:
Hi everyone!
Well, the Vodafone store got my name incorrect, the date I purchased the phone and their paperwork stated my phone was out of warranty. so do not charge, but then in another box, £100 charge was added.
Customer support not good but today had a better conversation. They say in warranty and just the excess to pay on the insurance.
Seems to be no chance to negotiate on a different handset such as the Arc S or Samsung SII.
At least the insurance has agreed to replace with a new handset. Hope they do not send a lower spec phone.
Hopefully get a new phone by Monday.
Ofiaich 
[ This Message was edited by: ofiaich on 2012-02-03 19:54 ]
Received an insurance replacement Samsung S Plus last Tuesday and spent most of the day setting it up...
Thursday - get another text message from Vodafone today, again with my name incorrect, stating my phone is ready for collection. 
So I went to the city and collected a  Arc and returned the Galaxy S Plus ! Staff in store not at all friendly  , here is your replacement handset, sign here, good bye. 
So soon, I will call customer services, give me my PAC please, settle my account, bye bye.. 
Ofiaich 
esato since Nov, 12, 2001  | |
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ofiaich
Joined: Nov 12, 2001
Posts: > 500
From: East Yorkshire, England
PM |
Oh.... **** 
Can't get the WiFi to work on this Arc...
I know the password is correct because I can test it on an iPad and an iPod Touch...
Dam nuisance...
Updated using another laptop and now all is working...
This saga over, so please lock...!
[ This Message was edited by: ofiaich on 2012-02-10 00:22 ] esato since Nov, 12, 2001 |
ofiaich
Joined: Nov 12, 2001
Posts: > 500
From: East Yorkshire, England
PM |
This saga over, so please lock...!
Ofiaich 
esato since Nov, 12, 2001 | |
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Posted: 2012-02-09 13:58
