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SE ranks poorly in reliability/quality |
orange
Joined: Mar 13, 2002
Posts: 397
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On 2005-08-29 16:16:20, scotsboyuk wrote:
@max_wedge
Now there is a point for consideration ... how many of these faults can be attributed to firmware problems caused by the likes of Vodafone meddling with it?
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None. Even if the phone is operator branded, the manufacturer implements the software not the operator. Requirements from the operators might not be the best ones though, it's still the manufacturer who implement those. |
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max_wedge
Joined: Aug 29, 2004
Posts: > 500
From: Australia
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fair comment. |
jack00
Joined: Feb 20, 2003
Posts: > 500
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----concerning branding in austria----
vodafone is only present through the austria provider, A1. Vodafone bought 7% of A1. So we get their branded phones and live!. after more than a year with vodafone i think a1 finally realised that everyone hates live! and the branding. until this day there is no K750 in austria(we have many providers, but only two care about uptodate handsets) there is only the D750i. BUT finally A1 is getting(slowly) the W800, without any branding for 150 euros and without this stupid live!
i really hope that they continue like this
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NotoriousZIG
Joined: Nov 08, 2002
Posts: 71
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I'm on my fourth k750i and i reckon in terms of quality it has gone down compared to t610 for instance. It regularly freezes and when it really annoys me, i just go back to using my moto v620. Then i feel guilty thinking i should really be using the more advanced handset since i paid good dollars for it- then it goes round like a cycle.
I cant even compare my v620 and k750i in terms of reliability, durability, screen quality, call quality etc, with the former being preferred in every respect apart from the camera and the UI (but whats the point if it always freezes i question myself). Its weird cos the k750i is meant to be more upmarket but when you feel both of them and use them both, the SE feels almost disposable. |
max_wedge
Joined: Aug 29, 2004
Posts: > 500
From: Australia
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My K750 came with r1j firmware, and crashed twice in the first day. I did a firmware update by the end of the day, and now on R1L it's never crashed once.
I've also found that a master reset sometimes fixes crashing. Someone slagged me for suggesting master resets, but honestly if the phone aint working properly then u gotta try something. And trust me ur phone ain't working properly.
It's NOT a generic hardware problem with the K750, the phones is brilliant and very stable. You've either got corrupted firmware (fix with master reset) or R1J firmware which is a bit unstable.
[ This Message was edited by: max_wedge on 2005-08-30 01:44 ] |
scotsboyuk
Joined: Jun 02, 2003
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From: UK
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On 2005-08-29 16:52:02, mib1800 wrote:
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On 2005-08-29 16:16:20, scotsboyuk wrote:
@max_wedge
Now there is a point for consideration ... how many of these faults can be attributed to firmware problems caused by the likes of Vodafone meddling with it?
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Interesting. So do Vodafone also brand other makes?
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As masseur said Vodafone brand all their handsets although the W800 may be free of this, but I could be wrong.
Your rather thinly veiled implication that network branding is applicable to all manufacturers and thus is irrelevant to this article, in which SE were cited a sbeing more prone to faults than others is not entirely accurate. All I am suggesting is that some of the reported faults may not necessarily be SE's or the customer's doing, but may come from network branding. It is also worth considering how each manufacturer's software reacts to that branding.
"I may be drunk my dear woman, but in the morning I will be sober, and you will still be ugly." WSC |
scotsboyuk
Joined: Jun 02, 2003
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From: UK
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On 2005-08-29 17:19:15, orange wrote:
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On 2005-08-29 16:16:20, scotsboyuk wrote:
@max_wedge
Now there is a point for consideration ... how many of these faults can be attributed to firmware problems caused by the likes of Vodafone meddling with it?
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None. Even if the phone is operator branded, the manufacturer implements the software not the operator. Requirements from the operators might not be the best ones though, it's still the manufacturer who implement those.
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Miles Flint's granny could be branding them for all it would matter. The point being that branded handsets seem to offer more problems to customers than unbranded handsets. In my experience unbranded or lightly branded handsets have given me far less problems than heavily branded handsets.
The more heavily branded handsets also appear to throw up more problems when it comes to the likes of unbranding and unlocking, a good example would be the V800 and the notorious problems it has with the Vodafone portal.
One should perhaps ask just how well the manufacturers are implementing this branding and if they are taking the same care as with their own firmware.
Branded firmware also seems to get updated less often, which is a bit of a pain.
"I may be drunk my dear woman, but in the morning I will be sober, and you will still be ugly." WSC |
shlomo
Joined: Dec 31, 2003
Posts: 41
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This is nothing new. I had se phones in the past and i always had problems. I switched to nokia and now i have no more problems. Nokia 6230 a miracle.
This message was posted from a Nokia |
mib1800
Joined: Mar 18, 2004
Posts: > 500
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@scotsboyuk
if faults have been identified as branding problem, maybe SE should work on the branding issue as this is wide-spread practice in Europe so that more effort should be expended than over unbranded ones. If others can get it right, why not SE?
Learning from experience is not much of SE trait. When K700 came out esato is filled with people reporting problems (i.e. freeze/hang). It is quite understandable (but not acceptable) for the reason it is a new UI/firmware. Now the upgrade K750 is plague with same issues again.
@max_wedge:
I hope SE is not using the excuse to launch untested/buggy phones just because DIY firmware update is available. In the first place firmware update should not be used for bug fixes but more of a functionality upgrade.
The minimum standard on launch to market is that phone should not freeze/hang using basic operations. You keep saying K750/K700 is reliable etc etc. But it is far from reliable going by what is acceptable criteria because buyers need to do DIY firmware update before phone is usable. Maybe what SE should have done is do a mass recall.
Just imagine u r driving at highway speed and suddenly the engine freezes. This failure wont happen in the car industry would it?
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scotsboyuk
Joined: Jun 02, 2003
Posts: > 500
From: UK
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On 2005-08-30 05:25:38, mib1800 wrote:
@scotsboyuk
if faults have been identified as branding problem, maybe SE should work on the branding issue as this is wide-spread practice in Europe so that more effort should be expended than over unbranded ones. If others can get it right, why not SE?
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Who says others get it right? The whole point I was making about that article is that it give svery little detail. We don't even know if branding is a consideration in those faults. All that report does is give an indication, it is like a doctor telling someone they are ill, but nothing more. Without that extra information the person doesn't know if they have a cold or the plague.
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Learning from experience is not much of SE trait. When K700 came out esato is filled with people reporting problems (i.e. freeze/hang). It is quite understandable (but not acceptable) for the reason it is a new UI/firmware. Now the upgrade K750 is plague with same issues again.
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Well I would have said that the K750 has experienced less problems, certainly there seems to be less complaining over it than there was over the K700. I can't actually say that I have ever had any major problems with my K700, but a lot of people did.
Again I come back to details. A lot of the problems people had with their K700s were firmware related. Is this the case with the faults this article refers to? Is it hardware? Is it the fault of the users? We don't know.
Hopefully next time they caryr out such a survey they may actually include some more details, which would be infinitely more useful than the generalisation they have presented this time.
_________________
"I may be drunk my dear woman, but in the morning I will be sober, and you will still be ugly." WSC
[ This Message was edited by: scotsboyuk on 2005-08-30 05:13 ] |
Kryptik
Joined: Jun 24, 2005
Posts: > 500
From: Port Elizabeth, S.Africa
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I quite agree with the previous post. Its terribly easy to generalise. I've seen so many posts condemning Nokia, e.g. but i wonder how many have actually spent a long time owning one. The same applies to other brands like Alcatel, NEC, etc. Tolerance and respect are such admirable qualities...
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Residentevil
Joined: Feb 29, 2004
Posts: > 500
From: Raccoon City, USA
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On 2005-08-27 04:16:13, riffola wrote:
Looking at the number of issues the K750i had, not just in the UK, but even for phones from the rest of Europe. It's not hard to imagine that the other phones they make didn't have similar issues and thus  got slagged. Remember the first batch of the T610? At least here in the US, T-Mobile got sick and tired of having to RMA the phone.
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That is the reason T-mobile is not carrying SE phones anymore.
Tough times don't last, tough people do!
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masseur
Joined: Jan 03, 2003
Posts: > 500
From: Sydney, London
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On 2005-08-30 03:11:21, scotsboyuk wrote:
As masseur said Vodafone brand all their handsets although the W800 may be free of this, but I could be wrong.
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The vodafone W800 is also branded but to a much more limited extent. There are data and wap accounts which are preset and unchangeable and undeleteable. Also when you click the internet services icon you see the vodafone live menu (before actually connecting to wap) rather than the standard SE menu
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mib1800
Joined: Mar 18, 2004
Posts: > 500
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@scotsboyuk
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Is this the case with the faults this article refers to? Is it hardware? Is it the fault of the users? We don't know.
Hopefully next time they caryr out such a survey they may actually include some more details, which would be infinitely more useful than the generalisation they have presented this time.
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Don't you think it is a tall order to expect users taking part in the survey to know whether it is firmware, user or hardware problem? Maybe to us, we know if a phone freezes it is most probably firmware issue. But can you expect Joe Public to give this prognosis? It is not feasible and not objective at all. I thought a failure is a failure no matter what cause it.
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orange
Joined: Mar 13, 2002
Posts: 397
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On 2005-08-30 11:26:28, mib1800 wrote:
I thought a failure is a failure no matter what cause it.
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It doesn't seem to be so. At least not in SE phones...  |
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Posted: 2005-08-29 17:19
