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Vodafone! What a complete bunch of * |
tonyh
Joined: May 27, 2005
Posts: 3
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Dragonfly_TP, I bow to you superiority.
Can you confirm that a letter addressed to the board of directors has to be discussed at a board meeting? Why didn't you suggest it?
I suspect hundreds of letters addressed to the Board would have a lot more effect than bitching on a website that they probably don't know about or read, particularly if they have to be discussed and minuted at a board meeting.
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jhmaeng
Joined: Nov 17, 2004
Posts: 27
From: London, UK
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For goodness sake, if you think that your letter addressed to the Board of Directors automatically means it has to be "discussed and minuted at a board meeting", I am a bit lost for words at your naivete. Along the same lines, do you think that a letter addressed to the CEO/President/Chairman of a company gets personally read by the said person?
All that will happen to your letter, along with those addressed to the CEO/President/Chairman of a company, is that it will be screened by a moron and only those that are deemed "actually important" will ever reach the actual person/board you address it to. It might even be screened on several levels.
If they tried to read even 10% of the complaint letters, I assure you that no CEO or Board of Directors will ever have time to do anything other than read complaint letters. Sorry if this was some sort of a wind up, but I just couldn't believe my eyes when I read the post above. |
tonyh
Joined: May 27, 2005
Posts: 3
PM |
Have you ever tried it? On the two occasions I have threatened to, the tone changed dramatically.
Bear in mind:
1. A board is a legal entity in its own right, unlike a CEO. If you address a letter to the board, you are not sending it to an individual, but to the entity.
2. As far as I know, it is illegal to open mail if you are not the addressee, particulalry if it is marked private and confidential.
At the very least, it should be opened by the company secretary who I suspect would be obliged to copy it to the board members or table it for the board meeting.
Try it sometime before writing it off out of hand. Has anyone ever had an official reply to a complaint on this site or any other similar site? |
dave_uk
Joined: Mar 06, 2003
Posts: > 500
From: London, UK
PM |
@tonyh
Firstly, I must confess that I have never tried your approach, though I agree with the previous poster that logic and an understanding of company complaints' procedures suggests that it would not work, in fact, work like that. A board is a legal entity, but bear in mind that if the directors of a company can be held liable for it's actions, it stands to reason any such bizarre laws should apply to them (and they most certainly don't) aside from the fact that boards of multinational corporations do not generally discuss individual complaint letters! And anyway, how can it be illegal to open someone else's mail WITH their consent?
One further point - if posting on these forums is such an ineffectual waste of time what, pray tell, are you doing here?
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jhmaeng
Joined: Nov 17, 2004
Posts: 27
From: London, UK
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Quote:
| Have you ever tried it? On the two occasions I have threatened to, the tone changed dramatically. |
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It wouldn't surprise me if they just changed your tone to get rid of you quicker. Not saying all companies are like that, but certainly some use the "Be nicer and pretend something will be done about it, so that s/he just goes away" trick.
Quote:
| Bear in mind:
1. A board is a legal entity in its own right, unlike a CEO. If you address a letter to the board, you are not sending it to an individual, but to the entity. |
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Yes, but they will still collectively have a secretary. They would have also empowered the secretary concerned to make decisions on what to bring up and what not to.
Quote:
| 2. As far as I know, it is illegal to open mail if you are not the addressee, particulalry if it is marked private and confidential. |
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Again, the said board/person's secretary will (in all likelihood) be empowered to make decisions on what to pass on and what to put into the "cylinder inbox" otherwise known as the bin.
Quote:
| At the very least, it should be opened by the company secretary who I suspect would be obliged to copy it to the board members or table it for the board meeting. |
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Again, same thing - secretaries will be sufficiently empowered to decide which letters are passed on and which are not.
Quote:
| Try it sometime before writing it off out of hand. Has anyone ever had an official reply to a complaint on this site or any other similar site? |
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No-one (well, certainly no-one with any sense at all) will rant on this board actually expecting a response from the company itself. If I wanted something replied from the company, it would be a pretty stupid thing to do to post away here.
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DJcreamz
Joined: Jul 09, 2004
Posts: 463
From: Luton / UK
PM, WWW
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This has gone slightly off topic.
Rename to Flame the new boy :-/
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elperro
Joined: Mar 24, 2005
Posts: 70
From: farnham, uk
PM, WWW
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just leave vodafone when up for contract renewal... its pretty easy to do.
I had a similar problem with vodafone customer services and i know other people who have had problems. Vodafone is great until u need to contact customer services - there are a few little hitlers there who deliberately do not help customers and quite enjoy trying to wind them up - do you really think 23 minutes to speak to the supervisor would have happened if they actually wanted to help you.
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Access the forum with a mobile phone via esato.mobi
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Posted: 2005-05-27 20:19
