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Sony Ericsson to open Concept Shops (PH) |
Skrue
Joined: Dec 15, 2002
Posts: > 500
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i had a problem with semicon podium before.
share ko lang: i bought a t39mc from a person here in esato last april or so and it was in a very bad condition(cosmetics) besides that it didnt have the latest firmware so i wanted it upgraded aswell and looking bnew. here's wat i bought: the front, back frame and flip + the upgrade since my phone was r3 something and the last was r4a. i left my fone at around 12noon as i had classes dat day. i returned back at 4pm, having seen the fones cosmetics changed i was delighted and didnt bother to check it except for the firmware just to find out that it has been downgraded to r2 something...it was clear that i got pissed off cos i had to wait a good 45mins just for them to upgrade it again(12 to 4 and they didnt do a good job on it). as soon as i got it i left for my frends house in marikina, while in marikina i noticed that the vibra was rattling in an abnormal way. nde daw nakalapat ng maayos un vibra with the housing. besides that my keypad backlight was gone so i quickly called semicon podium about that matter. a stupid service staff was ranting that they were not held responsible about that, infact i was sure that there was no problem with the fone except for its badly beaten cosmetics. i told that i went to them for it to be fixed and not to be broken. it was already 7pm and they said that technical was already closed, i demanded for them to wait for me and solve the problems they caused the fone. finally at around 9pm thay had it fixed(just some connectors being not properly placed), i learnt my lesson of doing a personal service tests before and after leaving them my fone....whew....just recently i had another t39m fixed and to my surprise no problems was encountered.
that's all...bow... 
This message was posted with a Nokia 5110i with bluetooth, colored and 2.0 megapixel camera |
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fw190
Joined: Jun 10, 2003
Posts: 33
From: Philippines
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The problem is that the stores here generally leave it up to you, the customer, to be able find all the defects in the item you bought from them within the short span of time you're in their store. If you manage to find any faults, then you're lucky and they'll give you a different unit or you can abort the sale altogehter...
The moment you hand them your money and bring the item out of their store, they automatically consider that you've accepted the item along with all the defects that you may have failed to find.
Of course, the store will still help you..but they'll give you hell in the process... they'll pull out your phone for 'servicing', thereby leaving you phoneless the entire day, or worse...
Anyway, you'd die young from hypertension just by trying to fight against these stores/establishments for your consumer rights. The best defense is to be alert and check for all possible defects in the unit you've had repaired or about to buy.
(BTW, is there anybody here who works at the Quality Assurance dept of a cell phone company? Can you post to this forum the general quality checklist items that you perform on a unit before releasing it to be shipped for distribution? ) |
steele
Joined: Dec 27, 2003
Posts: 329
PM |
Just visited the SE Concept in Glorietta. It's so not SE. Nokia, Moto and Samsung shops beside it were far more impressive. The SE Concept shop lacks sample units of their phones. All they have were dummy phones! Very disappointing.
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tough times don't last. tough people do.
[ This Message was edited by: steele on 2005-01-22 06:32 ] |
jplacson
Joined: Apr 21, 2002
Posts: > 500
From: Philippines
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Skrue, afaik... downgrading firmware is impossible. The flashing program won't allow a rollback... even if the older version was better. That's just what I know about the flasher software anyway. Another thing, maybe your software was for the MC, and the one they flashed was for the regular M... that would explain the difference? Dunno...I'm just guessing.
Steele... the concept shop really sucks. It's by Memoexpress which isn't exactly the best SE dealer here. The service guys are kinda 'eng-eng' about a lot of stuff. I gave a review about them here a few pages back I think. I was disappointed.
Semicon seems to be the most competent solution we have. Not to say that they are the best in the world... but they're good enough.
Smartnet is a close second. Losing out a bit cuz they charge for cosmetic changes. Semicon doesn't.
In all my years experience with Ericsson/SonyEricsson phones and Semicon and Smartnet... I haven't had any major problems at all.
My first Ericsson was a GH688... servicing was done in Ericsson itself, since I was one of the few end users who knew what FW flashing was... so the guys in Ericsson were very nice and accomodating. Plus I had emails from Ericsson SE instructing them to assist me.  (I love email)
My next Ericsson was the T28s. It was far from perfect, but revolutionary for its time. One month before the warranty expired, the motherboard got fried... Semicon replaced it with a brand new T28s no charge. Warranty extended 3 months. It's still alive today.
Never had any problems dealing with FW flashing with my R320s, R310s, R520m either. I still have and use my R310s (which needs a new connector already from all the swimming its done throughout the years)
T68m experience with Semicon was great too. Upgrade to T68i SW was done without question. (You had to be an early bird for this one though, because it took a while for them to really sort through all the details of SE's memo concerning the upgrade... late comers had a lot of BS to deal with)
P800 days went by with no problems either. I got the unit from Globotel, but warranty from Semicon. They had no issues servicing it or flashing it.
P910i ... and Memoexpress AKA SonyEricsson Concept shop... this is where the major BS started... as well as weird CS reps. These guys are obviously FOB (Fresh Off the Boat) when it comes to Ericsson/SonyEricsson phones. They seem to have very little to no experience with our phones...new or old. Maybe old Nokia users? Anyway, they don't really seem to know anything outside the "Repair manual" that they probably have to read.
Semicon techs are average SE users so they know MOST (not all) of SE's quirks and glitches.
I'm so happy that SE's new phones offer online FW upgrades. This saves them a lot of time and effort. Not to mention the convenience for us end users! And less hassle of dealing with some dumb service techs as well.
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steele
Joined: Dec 27, 2003
Posts: 329
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@jplacson
had my share of good experiences with semicon but i find SESS better. Yun nga lang wala na sila. Anyway, off topic question...May s700i online upgrade na ba?
[addsig] |
619
Joined: Jun 19, 2002
Posts: > 500
From: if you dont like my posts, IGN
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steele
sess is inside the concept shop... they share that small area.
s7, can be updated online.. but not w/ the lastest fw yet
[addsig] |
steele
Joined: Dec 27, 2003
Posts: 329
PM |
@619
Thanks for the info. I thought Memoexpress yung naghahandle ng Concept Shop. I guess they have merged or something? I haven't seen the SESS beauties (Liezel and Anna) there. Anyway, my firmware says it's R3K004. I think it's the latest one.
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tough times don't last. tough people do.
[ This Message was edited by: steele on 2005-02-07 01:52 ] |
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Posted: 2004-10-29 05:14
