| Author |
O2 K700 Online Update |
Memzee
Joined: Feb 22, 2004
Posts: 399
From: London, UK.
PM, WWW
|
Quote:
| I am sorry to learn about the inconvenience that may have caused to you with
regards to this matter.
I would like to inform you that you cannot update firmware online. You will need
to visit the nearest O2 store or Sony Ericsson store in order to apply this
service to your handset.
If you need further information regarding this matter, please reply to this
email.
For further details about O2, please visit our online Help Centre at:
http://www.o2.co.uk/help
Kind regards,
Fahim Shekhani
O2 Customer Service. |
|
No shit. Oooooh are they gonna get it now. |
|
|
neilmusgrove
Joined: Nov 07, 2003
Posts: 19
PM |
Quote:
|
I would like to inform you that you cannot update firmware online. You will need
to visit the nearest O2 store or Sony Ericsson store in order to apply this
service to your handset.
|
|
To me that reads as a general statement ie - you cant update firmware online (which was true until recently) and not a specific reply. |
anlog
Joined: Sep 10, 2004
Posts: 57
PM |
For those of you in the USA with K700's, I have a way for you to upgrade your phone to R2L001 and decustomize it, regardless of the branding (o2 / Vodafone / etc).
PM me for more info (ONLY if you are in the USA)...
[ This Message was edited by: anlog on 2004-09-30 23:41 ]
[ This Message was edited by: anlog on 2004-09-30 23:42 ] |
demon-knight
Joined: Aug 31, 2004
Posts: 15
PM |
just got this from o2...not good
Thank you for contacting O2 Customer Service.
Please accept my sincere apologies for any inconvenience that may have
been caused.
The service for getting upgrades to the Sony Ericsson firmware has been
discontinued. We are getting customer feedback on this service. If the
need arises, we will again continue this service.
However, we cannot confirm the exact date when the service will be reinstated.
I again apologise for any inconvenience that this may have caused.
If you need further information regarding this matter, please reply to
this email. For further details about O2, please visit our online Help
Centre at:
http://www.o2.co.uk/help
Kind regards,
Sheetal Shyam
O2 Customer Service. |
irchs
Joined: Sep 25, 2004
Posts: 20
From: Liverpool, UK
PM, WWW
|
Quote:
|
However, we cannot confirm the exact date when the service will be reinstated.
|
|
More bullshit... 
Jan |
maff257
Joined: Jul 29, 2004
Posts: 6
PM |
I got a slightly different reply...
Dear Matthew,
Thank you for contacting O2 Customer Service.
I am sorry to learn of the circumstances surrounding this matter.
After checking your details I would like to inform you that at present
the Online firmware upgrade service have been removed from the
website.
Further, I would also like to thankyou for providing the feedback on
this aspect, as at present we are also reviewing the feedback we are
receiving on removal of this service.
May I request you to visit click on the following link in relation to
downloads for Sony Ericsson.
http://www.sonyericsson.com/s[....]1_1&zone=ps&lm=ps1_1&pid=10139
I hope this information resolves your query. Please accept my apologies
for any inconvenience or confusion that may have been caused.
If you need further information regarding this matter, please reply to
this email. For further details about O2, please visit our online Help
Centre at:
http://www.o2.co.uk/help
Kind regards,
Nitin Kumar Gupta
O2 Customer Service.
|
Jools
Joined: May 21, 2003
Posts: > 500
PM |
Judging by the names of O2's Customer Service people listed above:
Mukarram Kanjikotwal, Fahim Shekhani, Sheetal Shyam, Nitin Kumar Gupta
It appears O2 are another company who may have outsourced their customer support to India? And I guess they don't have access to the information or people to provide a consistent and accurate answer.
They just don't seem to understand what's being asked... |
joebmc
Joined: Jan 03, 2003
Posts: > 500
From: Kent
PM |
Whats all this about?
"The service for getting upgrades to the Sony Ericsson firmware has been
discontinued."
and
"Online firmware upgrade service have been removed from the
website."
As far as i'm aware the online upgrade has never been available for o2 user's nor have i ever seen it on there website?
o2 dont have a clue what there talking about! 
|
anlog
Joined: Sep 10, 2004
Posts: 57
PM |
Quote:
|
On 2004-10-01 13:31:49, joebmc wrote:
o2 dont have a clue what there talking about!
|
|
You've got that right! I seriously doubt they will EVER support the K700 online update service. |
dpayea
Joined: Oct 02, 2004
Posts: 7
PM |
OK - So a prize for the first one to get an answer from O2 that has a hint that they understood what we are all on about!
I'll post the response that I get..... |
dr_sy
Joined: May 18, 2003
Posts: 144
From: Chelmsford, Essex
PM |
I'm still trying to get an answer from a human! Still! |
dimmdesign
Joined: Sep 18, 2004
Posts: 30
PM |
Well I've got mine about a week now and straight in the first day after I bought it I did the software update and it is now updated to the latest version! I still don't get the problem here? Is it some of you that cannot update the device? I moved from Vodacrap to O2 to have the full functions of the phone.
Anyway I hope you sort your problems out soon.
BEst whishes
dim |
anlog
Joined: Sep 10, 2004
Posts: 57
PM |
The problem is that TRUE o2 branded phones are not supported by the SE online update service. Many of you say you have have updated your o2 phones online, but they are NOT branded. They are unlocked OEM phones with a couple of o2 wallpapers/themes copied to it.
o2 and SE need to get their *&#^% together. I hope I'm wrong, but I don't think o2 will ever support it.
I've now manually unlocked, unbranded and flashed R2L to 13 o2 and Vodacrap K700's here in the USA, because we sure as hell can't take them back to the store! |
Jools
Joined: May 21, 2003
Posts: > 500
PM |
The problem is that there are two types of K700's used on the O2 network.
(1) Those bought direct from O2 either in the High Street or Online, which have minimal O2 branding (an O2 icon on the desktop, undeletable O2 theme & startup/shudown animations)
(2) Those bought from an independent retailer such as Carphone Warehouse, The Link and Phones4u, which have no branding at all and are just K700's as SonyEricsson intended. Also, some people who bought a K700 very early direct from O2 may have an unbranded one before the branded ones came out.
If yours is (1) you can't do the firmware update, if its (2) then you can. |
Memzee
Joined: Feb 22, 2004
Posts: 399
From: London, UK.
PM, WWW
|
Quote:
| All K700i's sold by Carphone Warehouse are completely unbranded, as they have a license that enables them to sell unaltered phones. This is why some people on O2 have been able to use the service as they have (probably) bought their K700i from CPW, and it has the generic SE firmware installed on it.
Anyone (including me) that has bought the K700i from an O2 store or from their website will have O2 branding, which includes the O2 theme, the O2 startup and shutdown .gifs, and the O2 icon in the desktop menu. And it is these K700i's that have the Online Upgrade problem. |
|
I wrote that about 10 posts ago. I wish people would actually read the thread before posting dumb questions.
I sent ANOTHER email to O2. Another guy with an asian name got back to me and said that they couldn't help me unless I provided them with my account details. This is the last straw. I'm going to cancel my account, and get a K700i from CPW.
A little tip: NEVER buy from O2 again. |
|
|
Posted: 2004-10-01 00:09
