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0800 numbers on Orange UK.. |
pachy
Joined: Nov 05, 2002
Posts: > 500
PM |
I suppose my whole argument all along has been this, if you get a deal with ANY network, then they should honour it.
Changing the prices for NEW customers is no big problem because they know what to expect, but to RADICALLY change charges for existing customers in an economy that has no real inflation at the moment seems/appears to be greedy.
If a network looses peoples trust they loose their custom, you must be aware that many people left o2 because of billing mistakes (allways in o2's favour i might ad) you could say that theres only so many networks to go running to, but with 3g on its way it will open up our options as to where to take our trade. |
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Dj Boyi
Joined: Oct 05, 2002
Posts: > 500
From: Liberty City
PM |
Orange have been trying to get ppl on contract for ages,maybe this is another part of the Iraqi...err,i mean Orange strategy! :-D :-D :-D
This message was posted from a T68i |
simon69c
Joined: Feb 24, 2003
Posts: 177
From: Southampton, UK
PM |
@Pachy - yes sorry; I realise that the bulk of your post was in agreement with my point of view on this - I just thought that you hadn't realised that some people's SMS were going up from 5p rather than 10p.
@Jalu - well as an example the o2 online pay as you go talkalot which has a min £10 top-up each month gives 300 inclusive SMS. If you used that just for SMS then they are only 3.3p - a far better option for someone who used to be on Orange £50 top-up 5p texts. It is certainly an alternative my friend will be considering I'm sure - even if he only uses it for SMS and still uses the JT phone for calls (which he barely ever does). Orange are more than likely going to be loosing £50 of revenue from him each month. |
dave_uk
Joined: Mar 06, 2003
Posts: > 500
From: London, UK
PM |
When it comes down to it, they're all as bad as each other! And no network will intentionally invoke price changes that will harm their profitability - of that you can be sure. Truth be told, in an ever-increasingly flat marfket, they are concentrating on looking after their high-end contract customers and to hell with everyone else.
It's a dog-eat-dog world out there and some of us are bound to get bitten!
Dave - feeling philosophical 
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o44wen
Joined: Dec 11, 2002
Posts: > 500
From: Coleraine (NI) and Dundee
PM, WWW
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@simon69c
the cost of txt on o2 Online payasyougo is not 3.3p
You top up with £10 and have 300txt on top of that. You can use the £10 for calls or for txts.
If used for txt @10p each then it averages out to be 2.5p each even cheaper than you first thought
£10/400 = 2.5p |
jalu
Joined: Oct 25, 2002
Posts: > 500
PM |
We're just great! 
Although to be fair, o2 online customer service isn't the best it could be.
Jalu
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Eva-m00
Joined: Jun 08, 2002
Posts: 364
From: Liverpool, UK
PM |
turned out to be an intresting topic! anyone on orange found themselves billed for OneTels 0800 calling card number in late march? i have and without any warning before the call either... :o/ -Eva
This message was posted from a P800 |
pachy
Joined: Nov 05, 2002
Posts: > 500
PM |
@eva-m00, Yes, i have warned all my One tel friends that the access number ending "0272" was charged for on my bill on march 30th. this number had no warning on it by Orange, but the warning came on within a few days & a new access number was given out by One tel.
This means we can't trust them on ANY calling card number, its dirty tricks time at Orange because if they DO start charging for all 0800's they will just point back to those late march calls as an example of their policy.
I only use One tel for 8p per minute weekend calls to other network mobiles,BTW even if we are double charged it still works out cheaper than using Orange.
Still not had a sms telling me my freephone numbers on virgin will become chargable, lots of my friends got them weeks ago. |
Eva-m00
Joined: Jun 08, 2002
Posts: 364
From: Liverpool, UK
PM |
@ pachy - Yeah I actually work for OneTel, and was the person that informed them when Orange put the message up.. We have had quite a few customers pissed off with Orange about this but what can we do? I rang them and even had the cheek to say it's OneTels fault for not putting the warning message on! -Eva
This message was posted from a P800 |
pachy
Joined: Nov 05, 2002
Posts: > 500
PM |
@Eva-m00, Yea Orange are up to no good, they have decided to play dirty, my main concern though is if they charge for my (& my friends) main CC company which is Telco.
But there may be light at the end of the tunnel, Telco are concidering making a "ring back" service available, for anyone who doesn't know its a system where you ring a standard landline number issued by them, you imediately hang up, then the system rings you back & you enter the destination number as normal, this is probably why Orange are not charging for 0800's on all their contracts, just the ones that they get no monthly payments on (like Virgin OVP). to gently lure us onto "paid" contracts. (which i shall not be doing).
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bossjohnc
Joined: Jan 24, 2003
Posts: 450
From: UK
PM, WWW
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Couple of things -
Apparently, Virgin Mobile are to reduce SMS to 3p/shot, so if you don't want to commit, it might be a good option.
Secondly, I'm all for calling cards, I think they're brilliant - but the fact remains that when you sign up for an Orange contract, even if it's OVP, you agree that you will be charged for all calls to any calling card. Whether this is right or moral is a completely different matter - you have agreed that you will be charged.
Circumventing the charges is not illegal IMO, it's just taking advantage of Orange's slow reactions - however as they are the only remaining network offering free 0800, changing to another network won't make much difference - but it does make me wonder how long they'll keep up this charade before they decide it's not worth the admin and scrap free 0800. |
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Posted: 2003-04-24 02:35
