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globe NON-technical discussions (PH) |
Scythe
Joined: Oct 02, 2002
Posts: 124
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Ang bobo nung nakausap ko last time I talked with a CSR from Globe. I asked the bitch kung kelan nila ni-release yung news about the rates on downloading via WAp over GPRS then she said na matagal na raw yun, like first week of October. When in fact I just talked with a chick last week, also a CSR, tas cnabi nyang free pa raw lahat kasi the rates weren't finalized yet at that time, tapos retroactive pala from October 1st yung rates for download of tones and pics via GPRS!
Pucha! At least they could be reasonable to charge on the prospective, yung kung kelan nila ni-release yung talagang rates! |
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jcpsad
Joined: Oct 15, 2002
Posts: > 500
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really? may retroactive charge bat di sila nagsabi? ibig sabihin may charge na ung mga na download ko... grabeh ang dami na nun!
www.photos.panelo.com
www.panelo.com
www.bilog.panelo.com
www.pbalive.panelo.com |
rwchick
Joined: Aug 13, 2002
Posts: 8
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I JUST REALLY NEED TO RANT!!!!!
I'm having problems downloading MMS messages via the web. I called up 730-1000 and was able to talk to "Ian" she is a female CS Rep. She put me on hold and then dropped my call. When I called again, a guy CS Rep answered. I asked for Ian and he put me on hold and dropped my name again! it's a pity i wasn't able to get that asshole's name!
finally, i called the third time and got "Ariel" ( a guy). I asked for Ian and he said that he didn't know her and she probably was working in another department. Maybe their customer reps are giving fake names to prevent irate customers from reaching them when they decide to drop the call! Further, Ariel told me that he was working in the pre-paid department. i told him that i dialled 730-1000, then 1 for globe concerns, 1 for new and exciting offerings, 1 for MMS and 1 for inquiries about MMS! then how on earth could i have been referred to the prepaid department?!!!!! @#$@!$%
GLOBE NEEDS TO WORK ON THEIR CUSTOMER SERVICE DEPARTMENT!!!!! |
greeneye
Joined: May 02, 2002
Posts: 69
From: Lungsod Quezon
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very confusing...
anyway, check out this thread at the other site:
http://www.ebuyncell.com/forum/showthread.php?s=&postid=247102#post247102
sana naman luminaw na...
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Scythe
Joined: Oct 02, 2002
Posts: 124
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I have had problems with their CSRs when I switched plans with Globe (from Smart) and I had my line activated in a period of 6 friggin' days from the date of my application over a small problem (my second name was not recorded in their data-base in my 1st line application, so they say there's a discrepancy that they would want to settle first before they could have my second line, the post-paid switched one, activated! well, i told them its B.S. since they could have the data retrieved from the docs I submitted when I applied for both lines and settle the discourse among themselves, pero they should activate my line na muna kasi super hindi na ako sanay mawalan ng cell ng ganun katagal, since I'm supposed to use it for my job, 'taragis!).
Anyways, I've read the message on the link above and it seems that the CSR I talked with doesn't know shit of what their charges are at the moment. I also said the same thing: that my bill would surely soar since I access WAP over GPRS almost every night.
If they do charge, humanda sila. And if they did not inform the subscribers through public media, or maski na from a simple text message informing of a site where we subscribers could read the full detail of their charges on these e makakatikim nanaman sila. Ako rin dudes marami sobrang dinownload na tones through the esato wap site, then there's this porn site, which is another story, and which is responsible for my downloading several Kbs of garbage.
I still have my fingers crossed. If the stakes are throuwn to be not in my/our favor, then they better cross theirs. |
j_ash
Joined: Aug 07, 2002
Posts: 36
From: Cavite, Philippines
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Quote:
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On 2002-10-16 10:49, Scythe wrote:
I have had problems with their CSRs when I switched plans with Globe (from Smart) and I had my line activated in a period of 6 friggin' days from the date of my application over a small problem (my second name was not recorded in their data-base in my 1st line application, so they say there's a discrepancy that they would want to settle first before they could have my second line, the post-paid switched one, activated! well, i told them its B.S. since they could have the data retrieved from the docs I submitted when I applied for both lines and settle the discourse among themselves, pero they should activate my line na muna kasi super hindi na ako sanay mawalan ng cell ng ganun katagal, since I'm supposed to use it for my job, 'taragis!).
Anyways, I've read the message on the link above and it seems that the CSR I talked with doesn't know shit of what their charges are at the moment. I also said the same thing: that my bill would surely soar since I access WAP over GPRS almost every night.
If they do charge, humanda sila. And if they did not inform the subscribers through public media, or maski na from a simple text message informing of a site where we subscribers could read the full detail of their charges on these e makakatikim nanaman sila. Ako rin dudes marami sobrang dinownload na tones through the esato wap site, then there's this porn site, which is another story, and which is responsible for my downloading several Kbs of garbage.
I still have my fingers crossed. If the stakes are throuwn to be not in my/our favor, then they better cross theirs.
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what dyou intend to do kung ganun nga?
194.237.106.73
193.113.200.195
195.058.110.201
207.232.099.109 |
jcpsad
Joined: Oct 15, 2002
Posts: > 500
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we can do something about it kung maraming aangal... with the participation of the NTC... companies such as globe and smart cannot just charge you with anything without even notifying it to the subscriber.
just a though...
www.photos.panelo.com
www.panelo.com
www.bilog.panelo.com
www.pbalive.panelo.com |
Scythe
Joined: Oct 02, 2002
Posts: 124
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I'll make them darn CSRs to crap on their pants is what! I made a call with another CSR and she confirmed our fears, yep, they're gonna charge, and I think it's retroactive. But with those damn bitches talking like they dont know shit of what comes out of their mouth, we really couldn't be that certain. I told them to at least post sumthin for the subscribers to read, like a basis or something that could ultimately inform us of the charges.
I asked what basis she has for the charges, and whether I could browse upon it on the net or their Globe site. She just kept on repeating, "sorry, Sir, for the inconvenience, but we would certainly bring the matter up as a complaint." To which I retorted, "your appologies wouldn't make the charges you have to my and all those unsuspecting subscribers' plans vanish, but please do label the complaint as URGENT and do something about it fast! Because we just seem to be as confused here as you are!"
To the Globe higher-ups: please train your personnel who handle calls very well. Not all subscribers would simply succomb to idle chat which would seem pretty believable to passive subscribers who would rather project to having a conversation on thier phones in public. Some have REAL concerns, and we seek action. FAST action. Lame excuses turn me off. |
jcpsad
Joined: Oct 15, 2002
Posts: > 500
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Damn CALL CENTER!!!! If its really retroactive... I wonder how much my next bill would cost...
www.photos.panelo.com
www.panelo.com
www.bilog.panelo.com
www.pbalive.panelo.com |
Scythe
Joined: Oct 02, 2002
Posts: 124
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@jcpsad
Where did you get your verifications from? Until I get to read about it officially from Globe then I'll still be keeping my fingers crossed. |
solobaric
Joined: Oct 19, 2002
Posts: 71
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Wen is mms gonna be available for globe prepaid subscribers?
This post was posted from a T68i |
ferrarista44
Joined: Jan 30, 2002
Posts: > 500
From: down south
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@solobaric
ooh, love those speakers!
anyway, mms used to be available for prepaid users... but using a server other than Globe.  |
jcpsad
Joined: Oct 15, 2002
Posts: > 500
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guys good news... ala bang charge yung gprs.. in fact am using it now as my internet connection... grabeh bilis!!!
yung downloading lang ang meron yung mga games pero ang browsing free pa!!!
www.photos.panelo.com
www.panelo.com
www.bilog.panelo.com
www.pbalive.panelo.com |
ferrarista44
Joined: Jan 30, 2002
Posts: > 500
From: down south
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@solobaric
dati we use tactel from www.phoneparadise.com,
but seems that Globe blocked it na. |
solobaric
Joined: Oct 19, 2002
Posts: 71
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Thanx for the info
This post was posted from a T68i |
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Posted: 2002-10-14 09:57
