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K800 (available yet?) |
JiggyJaggy
Joined: May 21, 2002
Posts: > 500
From: London, UK
PM |
Anyone know of anywhere that has them in stock/sim free in NW London? |
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peanut
Joined: Mar 18, 2002
Posts: > 500
From: UK: Oxon and Leics
PM |
Nightmare! Online it says order sent for fulfillment and I get this!
Dear mr name
Re: Order Number gm-00number
We regret to inform you that the items you have ordered from us are currently out of stock although we will make every effort to ensure that they will be delivered to you as soon as possible. If you selected a chargeable delivery option a refund will be processed for the amount you paid. If you paid for this charge by credit or debit card, a credit will be applied to your credit/debit card within the next 28 days. If the charge was billed to your account, a credit will be applied to your account.
In the meantime, you can monitor the progress of your order by accessing http://www.o2.co.uk Sign in with the username and password you received when you made your purchase and select 'View My Bill', under 'My O2'. Next, select 'View Delivery and Order Details', under 'My Order', and you will be able to check the status of your order. The individual line items of your order will be updated immediately once the goods come back into stock.
Please accept our apologies for the delay.
Thank you for choosing O2.
Regards,
O2 |
Lowkey
Joined: Jan 21, 2004
Posts: 15
PM |
I just got off the phone to Vodafone. They now have the phone in stock ready for delivery tomorrow. I phoned upgrades at first and was told I needed to pay £85. I then tried cancellations and was told the best they could do for me was £60 for the phone. May PAC code was also ordered from me. I'm not sure what to do now, whether to pay £60 for the phone or wait for the PAC code and go with O2.
Apparently I pay £30 a month for 200 minutes and 250 texts with this stop the clock thing.
Hmm decisions, decisions... |
skyblumatt
Joined: Jun 18, 2005
Posts: 68
PM |
???
CPW site says out of stock or am i in the wrong place?
Doesnt matter too much as prefer he online tariffs
Need me extra texts you see.
had to dust off the old K750I and recharge as the crappy E900 is packaged up
i never learn do i? left o2 once because of abysmal customer service and them telling porkie pies to me, still went back like an idiot!
Left SE to go to samsuing once before , regretted it, still made the same mistake this year
you live and learn i guess
Fingers crossed for tomorrow, no doubt i will start a new rant aimed at vodafone tomorrow hehe |
hldan1
Joined: Jun 29, 2006
Posts: 20
PM |
Has any body in the uk actualy recieved a phone from o2 yet? |
mardybum82
Joined: Jun 19, 2006
Posts: 4
PM |
Woo got my phone this morning from One Stop Phone Shop and am v happy with it, havent had time to have a proper play with it yet but it looks mint. What are peoples fav features?? |
skyblumatt
Joined: Jun 18, 2005
Posts: 68
PM |
Loki
My vodafone contract is £25 pcm - 200 minutes 250 texts
think your paying too much although i dont have that stop the clock thing???
i had to do an 18 mnth contract which i aint to keen on but bit the bullet for issues already raised.
My grumpy email has been sent to o2 complaints .
wonder what their response will be lol
you may wish to mention that they offered me the phone for £20 too, and im apparently on a cheaper contract than you. Fight fight fight fight lol.
Just reading trhu this topic i cant believe how o2 continue to get away with this shambolic customer service?? Lets go and protest outside their HQ
[ This Message was edited by: skyblumatt on 2006-06-29 17:21 ] |
msach
Joined: Oct 29, 2004
Posts: 54
From: UK Midlands
PM |
I ordered mines off One Stop Phone Shop on Tuesday 27th June with a price match with e2save and i got a call from One Stop Phone Shop earlier today that it has been posted and i will get it before 1pm tomorrow  |
jcwhite_uk
Joined: Feb 18, 2004
Posts: > 500
From: Dorset, UK Phone:Xperia Z1
PM, WWW
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I just checked my order on the cpw website and it has been posted. I have tracked it on the citylink website and aparently it is on its way to the delivery depot and will be in my hands tomorrow! woohoo. cant wait.
Checkout my photos at My Website"Duct tape is like the force. It has a light side, a dark side, and it holds the world together." |
Aldrew
Joined: Sep 07, 2004
Posts: 283
From: Milton Keynes, UK
PM |
Just got this reply from O2....
Thank you for contacting O2 Customer Service.
I am sorry you received an automated email relating to your online Pay Monthly order.
I am sorry your order (gm-00*******) for the Sony Ericsson K800i is currently out of stock. We do not have a date when more stock will be available.
You now have two options:
1. Your phone will be sent to you on a priority basis when it becomes available.
2. You can cancel this order and order another phone from our current range. If you want to do this, please reply to this email and we will help you further.
Well thats just great. I'll give them over the weekend to sort it out. And then consider my options.
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hldan1
Joined: Jun 29, 2006
Posts: 20
PM |
O2 need to get there story right i phoned them about 2 hours ago and they said the stock arrive today. |
walesraider
Joined: Mar 10, 2006
Posts: 19
From: South Wales
PM |
I am absolutley seething with O2..pre-ordered my k800i on the 20th june and have been ringing them all week as tracking not working.... yesterday i was told it would be despatched today for delivery friday...rang today to make sure and was told its out of stock...i gave the guy a right ear bashing and then he said it would be despatched tomorrow with delivery between 3-5 days....what a shambles O2 are...does anyone know the email address for making complaints...... whats the point in advertising pre-orders if they cant supply the goods when they get released.......this is shocking customer service!!!!!! |
peanut
Joined: Mar 18, 2002
Posts: > 500
From: UK: Oxon and Leics
PM |
quick look on google shows Peter Erskine is the MD
and his email is
peter.erskine@o2.com
I'd copy in complaints@o2mail.co.uk as well to be sure someone picks it up.
I've just had yet another story from them that indicates they are in stock.
Do you know it is actually illegal in the UK to take money from someone for an item you don't actually have - regardless if you call it a pre-order or not.
Archaic law but nevertheless it's still there! |
skyblumatt
Joined: Jun 18, 2005
Posts: 68
PM |
walesraider
i found this on the net
complaints@o2mail.co.uk
its the one i used to send my two page rant at them
presuming its correct
if anyone knows different let me know |
bluechips
Joined: Oct 25, 2004
Posts: 126
From: Weymouth, MA
PM |
that was unbelievable, 28 days for refund to debit/credit card. |
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Posted: 2006-06-29 17:56
