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Workers in phone shops |
riflogic
Joined: Jun 17, 2002
Posts: > 500
From: London,UK
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Phone shop staff (99% of them) don't know anything. PRONTO! Just today I got a called from the 3 network saying that they are offering me the LG U8120 handset on the contract, I simply replied I am not interested. Upon his enquiry, I told him that the memory is crap and no bluetooth and the infrared is crap. After hearing me winge, the guy replied that the phone has 32Mb and that should be enough to store more than a 100 songs in MP3 format. I just said to the guy that he should not waffle as I know what I am talking about otherwise I will make sure he is embarassed, he apologised and hung up straight away! | |
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fatreg
Joined: Jul 26, 2003
Posts: > 500
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@ boba
i sell whatever the customer wants, i do not see the point in selling them something they dont want, it noly causes complaints!!
fatreg
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BobaFett
Joined: Jan 06, 2004
Posts: > 500
From: Kamino (wish it would be Lund)
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@fatreg i ment more those situations where buyer isnt sure what to buy.
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fatreg
Joined: Jul 26, 2003
Posts: > 500
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ahh when there not sure you have to go for what makes you the kost commission!!
its only fair! based on the amount of NOkia 3510is i sell!!
fatreg
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dave_uk
Joined: Mar 06, 2003
Posts: > 500
From: London, UK
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@scorpion
There is very little rigid product training. Those who are interested will play with them and as most people here will appreciate, if you are an enthusiast, you can teach yourself. Occasionally, network or manufacturer reps come round, but as with in-house trainers, I often found myself in the position of knowing more than they did.
But there's plenty of info available on the intranet and it's basically down to how much people want to know. As a (sales)person, I am the sort who draws confidence from knowledge, so I always wanted to understand more about the product to help me as a salesman.
@boba
Mystery Shopping is a widely-used training tool and performance measurement within the industry, conducted by a few industry publications and CPW also do their own. In fact, this is one of the largest determinants of a store manager's bonus, designed to improve the customer experience and standardise service levels across the business.
@riflogic
Whilst you may be very knowledgeable on the subject of mobile phones, apparently you have yet to grasp that making comments like:
"Phone shop staff (99% of them) don't know anything. PRONTO!"
only make you sound silly...
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[ This Message was edited by: dave_uk on 2004-12-17 11:03 ] |
BobaFett
Joined: Jan 06, 2004
Posts: > 500
From: Kamino (wish it would be Lund)
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@sir what are your experiences with costumers in the shop?
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jcwhite_uk
Joined: Feb 18, 2004
Posts: > 500
From: Dorset, UK Phone:Xperia Z1
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Quote:
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@riflogic
Whilst you may be very knowledgeable on the subject of mobile phones, apparently you have yet to grasp that making comments like:
"Phone shop staff (99% of them) don't know anything. PRONTO!"
only make you sound silly...
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I agree. doesnt "pronto" mean quickly?
Ok, just found that it is actuall yspanish for "soon".
[ This Message was edited by: jcwhite_uk on 2004-12-17 11:42 ] |
stewie
Joined: Nov 23, 2003
Posts: > 500
From: Croatia
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Check this out,it's about something similar...
[addsig] |
*Jojo*
Joined: Oct 15, 2003
Posts: > 500
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Quote:
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On 2004-12-16 23:01:12, BobaFett wrote:
@fatreg i ment more those situations where buyer isnt sure what to buy.
This message was posted from a T68
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. . . and 'some' are not really buying at - all ! |
plasmadog
Joined: May 06, 2004
Posts: > 500
From: Beantown, India
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okay.. so if the sales team don't know squat about the phones, there has to be a reason.
most smart buyers have a rough idea in mind of what they want before they enter a mobile shop. like a checklist of things that the phone should have. and moreover... a good marketing strategy means all the features of the phone are already told to the customer well in advance via the advertisements.
(like. camera,ir, bt, etc.)
rather than it being an exclusive domain of the salesperson, who's only job it is to sell more and more, (doesn't matter if he knows his product inside out), it is up to the customer to do the homework and have a clear idea. maybe some tech magazines/websites list these features.
in my part of the world, brand recognition and referrals via colleagues or friends/family are the most important forms of educating oneself before buying a mobile.
and so, customers have varying degrees of knowledge before they actually enter the shop.
first time customers, by and large opt for a phone with basic features. whereas older customers want more features in the same phone they using now. to move from one brand to another is pretty rare. so, all the salesperson has to know:
- the basic phone to sell for the "new customer"
- the upgrade option for for the "existing"(eg. the natural upgrade for a t610 is a k700, from k700, to s700; p800 to 900 to p910).
- which mdels has the highest profit margin? sell that one above all else!
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london-uk
Joined: Oct 01, 2003
Posts: 214
From: Londres
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When buying a new phone, initially I usually act as if I have no idea of what is going on. It's a well known tactic in business negotiations, and I have found it to work perfectly regarding the purchase of mobile telephones.
You'll usually be able to lull the other party into a false sense of security, subsequently utilising your extended knowledge on the subject, thus gaining the upper hand.
However, when I upgraded to the K700 (ages ago), I played stupid. Through regular conversation I had mentioned that my company had just supplied me with a Wifi enabled laptop. Apparently the salesperson had understood that I liked wifi, and had decided to use that in his sales pitch.
Now, what I find amusing is that he told me that since he could see that I was a 'valued customer' he could do me an extra favour. He said that if I bought the phone then and there, he would be able to get me a 'special' code to enter into the phone, which would make it wifi compatible... I mean honestly, that is utter crap. By the way, all this "advice" was gained from the Carphone Warehouse, who in my opinion are dangerous rogues.
[addsig] |
kimcheeboi
Joined: Dec 19, 2003
Posts: > 500
From: Abducted by hot blondes to Les
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"carphone whorehouse" 
guess who?
[addsig] |
Jake Blues
Joined: May 24, 2004
Posts: > 500
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@ london uk
so did you buy there and then? did you get this magical "code"?
[addsig] |
london-uk
Joined: Oct 01, 2003
Posts: 214
From: Londres
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Quote:
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On 2004-12-18 06:12:00, Nature wrote:
@ london uk
so did you buy there and then? did you get this magical "code"?
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No, I didn't. I think he said what he did, because he could tell I wasn't keen to buy it immediately, and I guess he thought he could sway my decision by making things up.
[addsig] |
scotsboyuk
Joined: Jun 02, 2003
Posts: > 500
From: UK
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I must say that I find the level of generalisation in this thread quite rediculous. I have found most mobile phone shop staff to have an average level of knowledge concerning mobile phones, neither completely clueless nor completely clued up. I have also encountered staff who are very ignorant of mobile phones and staff who have a great deal of knowledge on the subject.
Personally I rather like CPW and Orange too, both of which seem to employ staff who are genuinely interested in mobile phones. I have read several bad reports of Phones4U, especially concerning pushy and unknowledgeable staff, but that seems to be changing of late. The Link don't rank too highly in my opinion, with the level of technical knowledge being displayed, in any dealings I have had with them, not impressing me very much. Having said that, I have only spoken with a small minority of their staff, I would imagine there are many Link staff who are knowledgeable about their products.
I think we have to remember that we are, for the most part, 'mobile phone geeks', in that we are very interested in mobile phones and actively seek to learn more about them. Most people treat mobiles as a tool, for communication and entertainment, not as a hobby, like many of us. Belittling shops assistants with superior knowledge doesn't seem like a very good show to me, it would seem better to politely refuse the assistants help and make an informed choice on one's own.
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[ This Message was edited by: scotsboyuk on 2004-12-21 19:22 ] | |
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Access the forum with a mobile phone via esato.mobi
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Posted: 2004-12-16 22:40
