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Sony Ericsson to open Concept Shops (PH) |
toshie_wataru
Joined: Aug 07, 2004
Posts: 17
From: Philippines
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if i am not mistaken, the official opening would be on the 22nd or the 25th. |
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baste07
Joined: Nov 07, 2002
Posts: > 500
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ang tagal pa |
jplacson
Joined: Apr 21, 2002
Posts: > 500
From: Philippines
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Just visited the new SE Concept Shop in Glorietta 3... I'm sorry... but these guys are about as helpful as SE's new outsourced call centers.
You're better of going straight to Semicon.
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toshie_wataru
Joined: Aug 07, 2004
Posts: 17
From: Philippines
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why? what happened? share your experience naman. ü |
marlonxp
Joined: Dec 11, 2003
Posts: > 500
From: Somewhere
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Yeah share with us.
wap.marlonhall.com |
baste07
Joined: Nov 07, 2002
Posts: > 500
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anong nangyari? tignan natin kung ganun talaga baka na tsempo ka lang |
jplacson
Joined: Apr 21, 2002
Posts: > 500
From: Philippines
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Well, they're not totally stupid... I guess for everyday "How do I turn on my phone?" problems... they can help.
But for serious SE users who have serious problems... they're not as well trained as Semicon's technical staff.
Example... Warranty issue. Wintelcom warranty is honored by SE..even Semicon. SESS in Glorietta 3 says "We can't find your phone in our database, so we won't honor warranty... but if you like, you can go to our head office in Libis and check their database. We have the same database, but they might have your phone there." ... uhmm... say that again?!?! Mind you, there was an SESS stick on the phone which they said is theirs but they weren't sure. Sure about what, they never said they just said "Your phone has an SESS sticker, so this is our sticker...but we're not sure." ... huh?!?!? What kind of BS response is that?!?! I can get less vague replies from a politician.
2nd example... P910 issue. SE Customer Care email (their new and improved outsourced people) "Please visit our Service Center in Glorietta 3" ... SESS Glorietta 3, "Where did you buy your phone?" I said Semicon, "For those cases, it's better to take your phone to Semicon." ... uh.. ok... wtf!?!??!
I mean, I've met almost every kind of SE service group here... even during the Ericsson days. From their head office in Ortigas, to when Semicon was still a small shop in Megamall, another shop in Manila... so on... I've met the dumb ones.. I've met the smart ones... I've tolerated the idiots as well. And I was very happy to see that over the years, SE's service has gotten better... specially through Semicon.
The SE service center along Jupiter is pretty good as well, although they charge for cosmetic service, Semicon doesn't. But they're good... convenient... and parking is free.
But this new one in G3 is something else... I was annoyed simply because unlike Smartnet or Semicon... they have the whole SE look... and yet, offer less informed personel. Mind you, they give the best BS in the business... quick, and vague. But I'd rather have a service tech that looks at your phone... tries to figure it out and HONESTLY tells you "Sorry sir, di namin kaya to". These guys in G3 are not rude or anything mind you, they're all real friendly and polite ... it's just the level of service I was expecting from the concept shop (they should have more info on glitches, problems, etc... than the retail shops right? Since they have access to the newer models)
But like I said earlier... I think these guys are just trained for the everyday users...and minor problems like FW flashing, or case changes. I don't think they're trained for major defects or glitches which long-time SE users encounter. For me, I'm more relaxed around Semicon (although not the one in Megamall)
I guess considering that it's like a showroom in a mall... they've trained their people for casual customers and such. I wouldn't go back there with my P910. For older phones that have been around... T610, T630, Z600... yes. But for the newest phones with weird glitches... and unique issues (if no one else seems to have that problem but you) ... I'd take it to Semicon.
The one thing I like about Semicon is that the staff plays with the phones... they actually try it out and test it... not just rely on SE training. Veteran staff members know the glitches of certain models, etc... they ask frequent customers (Esato members are known there and real customer interaction is valued since we're the ones using the phones) about their problems with their phones, etc...etc.
I guess I was just expecting more from this shop since it bore the SE sign. Although I think it's run by MemoExpress.. I'm not really sure, can anyone confirm this? I was hoping that the concept shop would be an extention of SE Phil, you know? People who actually have been using SE phones..and know the glitches that have been around or have been known.
**For those wondering what issue I have with my P910i, P910i known issue... Quick Office USER error 113...this is a Quickoffice glitch which I'm trying to resolve with Quickoffice directly. This may not be an SE glitch, but QuickOffice is hardwired into the ROM of the P910i and the glitch may be in the version of QO included.**
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toshie_wataru
Joined: Aug 07, 2004
Posts: 17
From: Philippines
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wow! baka nga natiyempuhan ka lang. he he he. buti na lang pala ako ma suwerte.
as for my experience with semicon, i have a nokia 6610 which i brought to nokia care before. sabi sa nokia di na daw magagawa and if ever magawa e baka 80% ng brand new unit ang cost ng service so i might as well buy a new one. the problem with my phone is it doesn't recognizes the sim card. it says "insert sim card". i brought it to semicon and they too said the same thing. since (they said) i won't be able to use it anymore, i tried my luck at the cellphone tiannge in parksquare. after an hour i got my phone back and its working perfectly well. i paid php 800 only. baka nga mas mura pa dun ang binayan ko kung nag tanong tanong pa ako sa iba.
that is why i don't go to semicon and i don't use nokia anymore. :=) |
lilbill
Joined: Oct 19, 2004
Posts: 0
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Service is handled by SE Philippines while the Sales aspect is being handled Memoxpress
[ This Message was edited by: lilbill on 2004-10-19 19:00 ] |
Louie_04
Joined: Dec 03, 2002
Posts: 148
From: Kent Washington
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open na ba sila?
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baste07
Joined: Nov 07, 2002
Posts: > 500
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ang tagal naman nla mag open |
jplacson
Joined: Apr 21, 2002
Posts: > 500
From: Philippines
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lilbill... if the service is handled by SE Phil.. wow.. who trained these guys?!?!?
I'm a long-time Ericsson/SE customer... long before Semicon was even known here. I was one of the first people in the Phil to actually visit the Ericsson Head Office just to get a firmware upgrade "You're the first Ericsson user who ever brought up a firmware upgrade issue"... this was long before firmware upgrades were known. (This was back in 1997 I think, my first phone was the Ericsson GH688..fresh from Sweden... Hong Kong never even heard of that model yet)
And everyone I've ever met from Ericsson and SE Phil has always been competent. This is why I was surprised at the (albeit professional level of it) BS that the SESS was dishing out.
I mean, come on... the phone had THEIR sticker... but it wasn't on their database? What kind of system are they running?!??! Then they said to physically visit their Head Office which had "The exact same database, pero it might be there" ... HUH!??!?! Why the F*** would I visit an office so far away from where I was... just to be told the same story?!??!
It just seemed very odd to me. To be given the run-around like that. Specially if the service guys in SESS are from SE Phil.
Semicon has different divisions handling Nokia and Ericsson service. The SE Service guys from Semicon say that training for SE and Nokia is different... that's probably why you had a weird experience with your Nokia.
With all the E/SE phones I've had, I've noticed that Ericsson and SE parts are cheaper, as are repairs (unless you smash your screen) vs. Nokias. Nokia repairs don't seem to last... maybe it's the way the phone frames are made? Dunno... don't really care  hahahaha
But every SE repair I've had to do always gave me back a phone that was good as new. Oh, I also like Smartnet's service (the one along Jupiter) ... the only thing is, they charge for cosmetic changes (case, keypad, etc... Semicon doesn't)
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2sxy4u
Joined: Jun 02, 2004
Posts: 59
From: Somewhere Out There
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- My P900 had a problem - intermittent jog dial function.
- I brought the phone to the new SESS at Glorietta3 for diagnosis - they said the jog dial needed replacement.
- I asked how long it will take for them to replace the dial - they said 5 days since they still didn't have the part.
- I can't leave my phone with them for 5 days without a service unit - so i coursed the request for repair through Globe Platinum Customer Service at the Hub same day.
- I got my service unit (a Z600) - Globe sent my phone to SESS for repair.
- After 2 days, I get a call from Globe telling me that SESS said my phone did not need any repair - I said that's impossible since it was SESS who said it needed repair. I wouldn't leave it with them if they said it didn't need fixing. Besides, my phone was really having a jog dial problem and i wanted it fixed asap.
- I said SESS has to fix the problem and replace the defective part as they have diagnosed!
- Next day, I was informed that my phone will be ready in 3 days - Globe said they will call me when they have my phone.
- I get my phone after 3 days at the Globe Hub - my phone seemed to function ok, except that I was shocked to find out that my phone's firmware had been upgraded!
- All my personalized settings, installed applications and saved files - GONE!!!
- It seemed like I was holding an entirely different phone - I was not happy about it.
- To top it all, the repair note indicated that the jog dial was never replaced. Only a system connector was merely resoldered.
- AND the worse thing i discovered after i scrutinized my phone under brighter lighting conditions at home - there was a 1 inch scratch at the upper front panel and a chip on the side near the camera button.
- I brought the phone back the next day - SESS said they will replace the housing parts that had scratches, free of charge. But I have to wait for another 2 weeks again since they had no stock of the part to be replaced.
- They couldn't do anything about the lost settings - according to the SESS staff, a Globe officer gave them the go to upgrade my phone's firmware.
- I was never informed by either Globe or SESS of the upgrade. I wasn't ready for any upgrade. The latest system backup of my phone was in the province.
HASSLE... BUMMER...
All because Globe and SESS were having communication problems. To think of it, their offices are only a few meters apart.
And all I wanted was my phone to be fixed....
"To be or not to be: that is the question." -W.S. |
wapz
Joined: Sep 27, 2004
Posts: 5
From: Philippines
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come on guys? is it really that bad? I'm planning to have my p900 checked there later this month for a check....got any other suggestions aside from sess and semicon.....and by the way I hate the service policy of SEMICON....I know it's safe not to repair units without the original sticker at the back casing but PLEASE....damn, my t68i was chewed of by my dog!!!!for christ's sake.....I even brought the box with me when I went there.....SEMICON sm north sucks!! |
619
Joined: Jun 19, 2002
Posts: > 500
From: if you dont like my posts, IGN
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you can bring your SE to smartnet, SESS or semicon podium for repair..
so far, i never encountered any problems with them
[addsig] |
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Posted: 2004-10-13 04:27
