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Anyone got their P900's from Onestopphoneshop yet? |
asif20
Joined: Jan 07, 2002
Posts: 137
From: UK
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i have just foned OSPS and they have told me the P900 will arrive in a weeks time, wat is goign on??????? |
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hopdylan
Joined: Oct 31, 2003
Posts: 60
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Quote:
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On 2003-11-19 15:26:14, asif20 wrote:
i have just foned OSPS and they have told me the P900 will arrive in a weeks time, wat is goign on???????
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when did you order? |
asif20
Joined: Jan 07, 2002
Posts: 137
From: UK
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14 nov 2003, y? |
hopdylan
Joined: Oct 31, 2003
Posts: 60
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12th November |
superslicknic
Joined: Nov 13, 2003
Posts: 54
From: Oxford
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BOLLOX!
Have just spoke to OSPS yet again and asked to speak to a supervisor(in sheer desperation of getting my P900), was very kindly passed through to a young gentleman by the name of Stuart.
Looks like OSPS have been telling little white lies, Stuart has advised me that they did receive some stock in yesterday, however all have been dispatched so yet again they are now out of stock. I also touched on the information that i had been told about OSPS testing the phones and that they had enough in to clear all orders. Stuart advised that the person i spoke to prior had given me false information and will report him to his Manager(poor chap), should'nt be leading us lot up the garden path anyway!.
With regards to back ordered stock, they currently have 200+ awaiting dispatch. He also advised that they will be receiving an order soon, the only indication he gave was "that we are looking at delivery early next week and that they were receiving enough stock to clear the back ordered". Where have we heard that before?
So yet again, back to square one. Your guess is as good as mine when we will receive our P900's.
Booooooo
Someone else phone them now and see what yarn they spin you!!!
ps Ordered on 11th |
asif20
Joined: Jan 07, 2002
Posts: 137
From: UK
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ok i have just foned them again, and they have advised me they will be getting them in stock within the next 2 days......................... |
hopdylan
Joined: Oct 31, 2003
Posts: 60
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@superslicknic - I take it they said that your order would not be fulfilled with the stock they received yesterday? (so it's orders placed prior to the 11th of november?)
[ This Message was edited by: hopdylan on 2003-11-19 15:58 ]
[ This Message was edited by: hopdylan on 2003-11-19 16:00 ] |
superslicknic
Joined: Nov 13, 2003
Posts: 54
From: Oxford
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Looks that way mate! |
gatton
Joined: Nov 19, 2003
Posts: 9
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I think this lot make up different excuses every day.
On four occasions I have received different stories from their bullsh*t consultants.
First occasion when I purchased the phone, I was told I would get it in two days so I took a day off work as they had promised.
On delivery day, no phone, so I phoned them to find out what was going on.They were getting stock in the next day so I should have it by Tuesday.After cooling down I phoned back asking to speak to a supervisor and was put through to another muppet on the phone.This time they werent getting them in until the end of the week.
Out of curioussity I phoned them up on the same evening this time pretending to be a new customer and surprise surprise , they had them in stock,lying f***ers.
Since then have phoned twice including today and there last customer bu**shit consultant said they were getting them in tomorrow so I should have it by Friday.
I need this phone for work as I have cancelled my other phone whose contract runs out soon.
I have also sent an email to their head of customer relations but six days later I have had no reply to he is probably a bigger tosser than the rest of his employees.
I dont mind them saying they are waiting for the phones but I cannot stand liars especially when this could affect my business
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nigelot1
Joined: Aug 27, 2002
Posts: 216
From: UK
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These guys sound like they dont deserve your business. They're obviously bad news. Cancel your order(s).
Have you tried Orange shop?
N
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This message was posted from a P900
[ This Message was edited by: nigelot1 on 2003-11-19 18:28 ] |
mjsummers50
Joined: Mar 19, 2003
Posts: 16
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I have had same problem.told phone will be in next day but still no phone.Ordered the phone 10 days ago.Asked to speak to supervisor today he told me they go by what information they are given by orange and that orange have to test handsets first before despatching and they are still testing but should be herer in the next couple of days. |
Telukin
Joined: Nov 10, 2003
Posts: 108
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Quote:
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On 2003-11-19 19:27:00, nigelot1 wrote:
These guys sound like they dont deserve your business. They're obviously bad news. Cancel your order(s).
Have you tried Orange shop?
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Hmm...
From www.orange.co.uk: Your Plan 400, P900 costs £249.99.
From www.onestopphoneshop.co.uk, Your Plan 400, P900 costs £69.99.
Worth waiting for onestopphoneshop to me. |
divinestylus
Joined: Nov 19, 2003
Posts: 3
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the whole thing is a total farce. My order went through on the 12th, I was told that I'd definitely get it last week, then that they hadn't received as many units as they'd expected, then that I'd get my handset from this week's delivery, then I called today and they said that they hadn't received any units yet this week yet, that they didn't know how many they were getting and so they couldn't give me any definitive word on when mine would be sent out.
needless to say, I have already been charged.
don't they claim to be the Orange direct dealer of the year or something? I'm not seeing the high quality customer service ethic here, it appears that the guys who answer the phones have just been told to fob off people calling for updates for as long as possible.
I'll be calling them again in the morning, if I'm getting the same BS I'm cancelling my order and going elsewhere.
M
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superslicknic
Joined: Nov 13, 2003
Posts: 54
From: Oxford
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Tell them when you phone to have a read of this post within forum
LOL |
gatton
Joined: Nov 19, 2003
Posts: 9
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Update on previous post.I phoned up tonight to cancel my order and spoke to someone else in customer services as the accounts dept were not in.
He then said he would check when the P900's were coming in and said he would check if Orange had sent them out.He then went off the line for about a minute in which he was supposed to be checking Orange's recordsd and said that Orange had been checking them and they would receive them tomorrow, so I should receive it Friday or Saturday.
I got the sales advisors name and said that if I didnt receive the phone by Saturday, I would personally go to Crewe and kick his ass all the way down to London |
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Posted: 2003-11-19 15:26
