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Author T610 and HBH-30 crackle noise problem
nikke
T610
Joined: Aug 05, 2002
Posts: 30
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Posted: 2003-07-02 20:15
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I use my Bluespoon daily and was keen on getting a T610. I have a Nokia 6310i and with the latest firmware upgrades for both the Bluespoon and the handset, everything works 100%. Finally can I trust the connection. Maybe SE is loosing to Nokia here too. Sad because the T610 is really tempting!


Johan
Marley
T610
Joined: Jun 24, 2003
Posts: 64
From: UK
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Posted: 2003-07-02 22:39
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The T610 IS a good phone. Its a pitty that SE didn't test the basic functions of the phone before putting it on the market.
onezone
T610
Joined: Aug 10, 2002
Posts: 112
From: London
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Posted: 2003-07-03 14:36
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Yes - a damn fine looking phone, shame about the Bluetooth function not working !

MY UPDATE -

I got a replacement phone today, as well as the packaging to send mine back - well I paired up my BT headset with the NEW one, and guess what................................................. SAME PROBLEM !!

SAME CRACKLE !!

Oh well.. this one is going back too..

WAKE UP SONY ERICSSON !!!!!!!!!!!!!!! - IT DOESN'T WORK WITH BLUETOOTH !!!!
Spence
S700
Joined: Jul 02, 2003
Posts: 14
From: London
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Posted: 2003-07-03 17:09
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I too have the BT headset crackling. I had an 03W19/R2A handset which had no hissing problem but when paired with my HBH-60 was really bad.

Carphone Warehouse have swapped it for an 03W22/R3A model.

The result - still got the BT crackling but now I've got the hissing as well!

Like others, I've been told by SE to send the handset to Celestica so I'll be watching with interest to see the feedback from those who've already sent theirs off.
caff
K750
Joined: Jun 14, 2002
Posts: > 500
From: Australia
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Posted: 2003-07-05 13:24
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Just got my T610 today and it does have BT static problem with my HBH-60.........do I bring my phone to service centre for fix or is there a solution at the moment???
caff
K750
Joined: Jun 14, 2002
Posts: > 500
From: Australia
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Posted: 2003-07-06 08:45
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So anyone who got this static problem on your BT headset with T610,,,,,,,,,,how do you solve the problem?? Exhange to a new T610 or is there a solution at the moment ?? Thanks a lot !
bub1
T610
Joined: Jun 18, 2003
Posts: 32
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Posted: 2003-07-06 11:30
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There is no solution at the moment but I am sure SE are working on it.

bub
caff
K750
Joined: Jun 14, 2002
Posts: > 500
From: Australia
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Posted: 2003-07-06 12:01
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so is it a software related problem with T610?? Or hardware problem ??
pawanr
T610
Joined: May 23, 2003
Posts: 146
From: Dubai, United Arab Emirates
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Posted: 2003-07-06 12:01
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Hi guys,
as i had mentioned before, i had given my T610 to the SE service center with my HBH-60 for the crackle problem. Thy told me some parts would have to be changed in the handset, but they dint have it in stock, and it would come in on sunday. They themselves have called me up today (was a suprise, never expected it)and told me to get the headset to them and they will fix it. so there might already be a solution out there. BUT i had already given up on my T610 2 days back and traded it in for a P800, so i dont have the phone to get it fixed and test. So maybe some of you can go to the service center and see what they do abt it, as i feel now they are aware of the problem and they have a solution to it. But it feels so bad, buying a new phone and sending it to the service center, so im going to wait for the total problem free batch, to buy my t610 again.
caff
K750
Joined: Jun 14, 2002
Posts: > 500
From: Australia
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Posted: 2003-07-07 02:14
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anyone actually got this BT crackle problem solved?? Did the service centre repair your T610 or exchange the phone for you?? Or if this problem still not fixable at the moment ?
vincet610
T68 gold
Joined: Jul 01, 2003
Posts: 30
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Posted: 2003-07-07 10:35
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I've got a T610 (w23 on Orange in the UK), and a HBH-60, and I get BT crackling. Not so bad I can't make out what's being said, but laughably bad copared to a wired headset. Nice one SonyEricsson!
Daneen
T610
Joined: Jul 07, 2003
Posts: 3
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Posted: 2003-07-07 12:41
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Yep - I have T610 wk23 on Orange also and just got a HBH60. Same problem being a bit crackly - still useable, but not good. Dont know if to send it back to get a refund and a different model or wait until SE release a new one - HBH65 perhaps?
Marley
T610
Joined: Jun 24, 2003
Posts: 64
From: UK
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Posted: 2003-07-07 13:09
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I think that everyone who has this problem should email Sonyericsson, or telephone their Customer Services to complain.

The impression I am getting from them is that they are not going to do anything about it until enough people complain!

So get complaining
ferrarista44
P800 no flip
Joined: Jan 30, 2002
Posts: > 500
From: down south
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Posted: 2003-07-07 13:18
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i have heard that W24 up doesnt have crackle.
Daneen
T610
Joined: Jul 07, 2003
Posts: 3
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Posted: 2003-07-07 13:48
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I have just spoken to the Sony Ericsson E-shop UK (Ran by Data Select in High Wycombe) where I got my HBH-60 from. Again they say they are not aware of the static problem with a T610, although the guy there did say that there was a recent software release which may sort this. I am sending it back to him and he said he will test it on his software upgraded handset. He did seem quite keen however for me to swop it for a HBH30 or HBH35.

I will let you know what happens.

[ This Message was edited by: Daneen on 2003-07-07 12:50 ]
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