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0800 numbers on Orange UK.. |
simon69c
Joined: Feb 24, 2003
Posts: 177
From: Southampton, UK
PM |
Exactly - coz Oftel are useless! And back to your other response, Jalu, about ARPU. OK perhaps ARPU is importnat - but it shouldn't be at the expense of everything else. Every network will have a wide mix of mobile users - some will have extremely high ARPU and obviously those will be important customer sfor them. But they will also have lots of user who spend a lot less each month - but they are still contributing to the network's profit. The network make money on every single call that is made - so it seems pointless to sacrifice the lowers spend customers (which is whaty they may end up doing) simply to concentrate on high spend users - that simply doesn't make business sense either!
The point I was trying to make was that relationships between mobile phone users can be quite complex - many people will be on one particular network because other members of their family or close friends are on the same network. If Orange make decisions that push low spend customers away then they may find that the relationships between customers are such that as low spend customers move away, some very high spend customers may also switch so that the low spend customers can still call them on-net. This is one way that ARPU cannot simply be taken on a per user basis.
0800 CCs has never been a huge problem for Orange as many people either don't know about it anyway or if they do they can't be bothered with the hassle of setting it all up - especially since lots of phones don't directly support it and it can be tricky to set phonebooks up to use CC numbers.
I'm not sure what is likely to happen with Orange after this decision. Some people may just stay on OVP Virgin and simply start using Orange for x-net calls at 35p/min. Some may switch tariff to one that still gives free 0800. Others may leave Orange completely. Personally I am just going to stay with Orange until I am ready to switch to 3 because quite frankly although Orange has proved to be quite cheap for me in the past, thay are beginning to become a lot more expensive and their recent (IMHO greedy) attitude doesn't make me want to stay with them for very much longer at all. |
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davo87
Joined: Mar 22, 2003
Posts: 204
From: UK
PM |
I dont know whather you lot know this but from June 1st Orange are going to start chargin 12p per text:O:O
[addsig] |
jalu
Joined: Oct 25, 2002
Posts: > 500
PM |
Woo, best stay off the streets once that comes in!
Jalu - panic buying
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pachy
Joined: Nov 05, 2002
Posts: > 500
PM |
As @Jalu has pointed out, 12p sms on just talk is not a huge price increase.
However, the new just talk prices change the call costs one of my sim cards (Just talk with "Out here" & £50 top up tarrif) from a Orange to Orange charge of 5p per minute off peak to a massive 20p a minute THATS FOUR TIMES THE OLD PRICE.
That increase is just one of MANY small & large price rises that are being introduced by Orange, my view (like many others) is that Orange will blow it & they will be seen as untrustworthy & it will damage them, they advertise heavily towards bussiness users & TRUST is the most important thing in any bussiness.
Its not the end of the world for me but i thought i had a network for life.
Someone at Orange no longer cares about me, so i will no longer recommend them & i may stop using them as my sole airtime provider. |
jalu
Joined: Oct 25, 2002
Posts: > 500
PM |
o2 offpeak calls!
2p to o2 mobiles or landlines on weekends!
Rock on!
Jalu
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davo87
Joined: Mar 22, 2003
Posts: 204
From: UK
PM |
they are hiking up all their prices, but if you send only 5 texts a day thats 10p extra a day, then over a month thats an extra £3. add that to all the rest of the charges they are introducing, everyone will end up being charged double every month. the only thing that orange seem to be giving us in return is some 'emergency calls' for when our balance runs out....whoopydedy doo....
[addsig] |
jalu
Joined: Oct 25, 2002
Posts: > 500
PM |
Y'don' wanna pay that!
Y'wanna change networks!
Laaaaverly jaaberly!
Jalu
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kidscruff
Joined: Nov 20, 2002
Posts: 332
From: England
PM, WWW
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So get an "Orange Text Saver". £19.99 - gives you 5 "free" texts every day for a year. Works out about 1p per text assuming you use them all. |
davo87
Joined: Mar 22, 2003
Posts: 204
From: UK
PM |
yeh but i bet if u dont use 5 one day that they will carry them over.... and im not changin networks as, my phone isnt unlocked, i dont wanna change my number, i cant be bothered......
[addsig] |
peanut
Joined: Mar 18, 2002
Posts: > 500
From: UK: Oxon and Leics
PM |
Quote:
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On 2003-04-20 11:04, jalu wrote:
o2 offpeak calls!
2p to o2 mobiles or landlines on weekends!
Rock on!
Jalu
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With quite possibly THE worse customer service (O2 online) known to society! |
jalu
Joined: Oct 25, 2002
Posts: > 500
PM |
Then don't use o2 online!
Jalu
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simon69c
Joined: Feb 24, 2003
Posts: 177
From: Southampton, UK
PM |
Quote:
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On 2003-04-20 02:01, pachy wrote:
As @Jalu has pointed out, 12p sms on just talk is not a huge price increase.
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If you had been on a £50 top up then the increase is from 5p to 12p. I'd say that is a huge increase. I have a friend who puts £50 on his just talk phone every month and spends virtually all of that on sms (mad I know but that's the way he chooses to use his phone). Now after the new charges come into effect (I believe the £50 voucher peeps get a bit of extra time on the old SMS charges) he would have to be paying over £100 a month on his phone rathe rthan £50. That seems a ludicrous price hike to me - and I expect he will be switching to another network! |
jalu
Joined: Oct 25, 2002
Posts: > 500
PM |
Why switch to another network?
As far as I can make out from what you have said, Orange used to offer permanent 5p text messages as long as you top up - I don't know any networks that do that. o2 and others will no doubt offer bundles at discounted prices (example, o2 text 200 = £9.99) but I don't think he will get 5p messages anywhere any more.
Jalu
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pachy
Joined: Nov 05, 2002
Posts: > 500
PM |
@simon69c, you quoted me out of context, the next word in my post was HOWEVER, then i went on to say why what looks like a small increase is a big increase. it seems that you just read the first line. you missed the fact that we AGREE on this issue of Orange charges.
@jalu, i get 5 free texts a day on my just talk Orange sim (using Orange out here package) Orange tried to cut it down to 3 recently & due to customer complaints they reinstalled it back to the original 5 a day, so they do react to pressure, also you seem to make a valid point in one post then get all childish in others, making a fool of yourself, perhaps you could refrain from posting here imediatly after taking your medication  |
jalu
Joined: Oct 25, 2002
Posts: > 500
PM |
I said I don't think changing to another network will help.
You quote an example that THE NETWORK HE IS CURRENTLY ON will do the deal.
I can't see your problem with that.
Jalu
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Posted: 2003-04-18 16:06
