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O2 customer services. Comical!! |
number1
Joined: Sep 12, 2007
Posts: > 500
From: UK,kent,Sittingbourne
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When i called to get just the normal web package it asked me if i had a iphone i pressed 2 for no and it said sorry we are are not able to process your request or something, i called again and pressed 1 for yes i do have a iphone and it worked, my c702 is better than any i-crap anyway, the browser has java and i can copy & paste.
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[ This Message was edited by: number1 on 2008-10-20 12:51 ] |
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Greggy
Joined: Feb 04, 2004
Posts: > 500
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So is there a fair use policy with the 10quid web bolt on same as there is with the 7.50 un?
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number1
Joined: Sep 12, 2007
Posts: > 500
From: UK,kent,Sittingbourne
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Yea it's exactly the same your limited to 250mb a month.
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Daedalus85
Joined: Apr 23, 2007
Posts: > 500
From: Suffolk, UK
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On 2008-10-20 16:32:26, number1 wrote:
Yea it's exactly the same your limited to 250mb a month.
RIGHT!!! Next person to say O2 have a 250MB limit on anything is going to get shot, you hear me? 
For the last flaming time, there is no '250MB' limit on anything O2 provides...
My opinions on this forum are that of my own and not of the company I work for. |
number1
Joined: Sep 12, 2007
Posts: > 500
From: UK,kent,Sittingbourne
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Yes there is, i even used over the limit once and got a text saying i'd be charged normal rate as i've used over my bolt-on allowance don't be taking me for a mug, i won't be suffering 02 anymore anyway, i've got a 3Uk simcard coming and i'm gonna get my c702 unlocked.
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Daedalus85
Joined: Apr 23, 2007
Posts: > 500
From: Suffolk, UK
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You're probably on one of the older bolt ons, all you would have needed to do was ring up and have it updated. But clearly some people have no patience...
Good luck ringing Three's customer service when you have a problem with that *snigger*
My opinions on this forum are that of my own and not of the company I work for. |
imazz
Joined: Sep 13, 2005
Posts: 142
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Straight from O2 Web bolt-on PAYG terms and conditions:-
"If O2 reasonably suspects you are not acting in accordance with this policy (including where you use an atypical volume of data as compared to normal users of the O2 Web Bolt On, which will normally be less than 200MB of usage within a one month period), O2 reserves the right to impose standard browsing charges (see www.o2.co.uk for details), impose network protection controls which may reduce your speed of transmission, remove the Web Bolt On from your account or disconnect your tariff at any time, having attempted to contact you first."
No such condition in the O2 PAYM Data bolt-on terms and conditions |
Bonovox
Joined: Apr 13, 2008
Posts: > 500
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Has anyone noticed on the Europe Networks Forum that nearly every thread is about O2. Most of them started by myself LOL 
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Daedalus85
Joined: Apr 23, 2007
Posts: > 500
From: Suffolk, UK
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They've always told us different, perhaps it's a case of they simply don't implement it unless your going completely mad with it.
Forgive me, but who on earth is sad enough, and has enough free time on their hands, to use more than 200MB on a phone anyway? Surely you cant be that far away from a PC?
My opinions on this forum are that of my own and not of the company I work for. |
number1
Joined: Sep 12, 2007
Posts: > 500
From: UK,kent,Sittingbourne
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I use more than 250mb a month just browsing on my phone, i download a couple of videos play some online games etc, yea i use the pc when i'm at home but when i'm out i use my phone which is most the time.
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Greggy
Joined: Feb 04, 2004
Posts: > 500
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Accordin to posts in forums . People have said they get warned at 450mb that theyre getting close to there limit. And get another at 500mb that theyre about to be charged. And 200mb isnt that much. Its probably an hours browsin of wap and web pages , pluss downloading a good quality mp3
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Bonovox
Joined: Apr 13, 2008
Posts: > 500
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Well i only went to the 500mb limit once on my phone. Never again. I used the satalite maps on Google Maps too much and it uses massive data. I never recieved a warning from O2 at all. But when using the maps on satalite it uses over a thousand kilo bytes with every zoom or map scan. Never again. |
Bonovox
Joined: Apr 13, 2008
Posts: > 500
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Something strange has happened. After much complaining and me also hanging up on customer service emailing them and so on. All of a sudden tonight ITS WORKING. My god took them long enough to realise or perhaps something has been done maybe there was a fault and it just was not showing up. Its strange too cos its working very fast. Hallelujah. |
Daedalus85
Joined: Apr 23, 2007
Posts: > 500
From: Suffolk, UK
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See? Patience is a virtue 
These things don't just fixed overnight remember, everything has to go through the correct comms channels until it filters down to the engineers.
My opinions on this forum are that of my own and not of the company I work for. |
Bonovox
Joined: Apr 13, 2008
Posts: > 500
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Yes cheers im happy cos i never wanted to move networks if i could have helped it. Its funny though that having 7 masts where i live and a solid signal there had to be something wrong with one of them for it to be so bad. It was frustrating cos they kept saying there is no fault showing. So maybe sometimes faults are not always quite so obvious. Who knows. |
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Posted: 2008-10-20 13:50
