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Smartnet Corner (PH) |
chris725
Joined: Dec 27, 2002
Posts: 209
PM |
britri2-
My driver is on the way now with a T39 that got soaked in water. Hope you can bring it back to life. |
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Trissie
Joined: Jul 22, 2003
Posts: 0
From: Makati, Philippines
PM, WWW
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 Had my  T610 firmware upgraded last Tuesday afternoon and they were very very nice! Even went back after about an hour to have the camera rechecked again and they were super dooper nice. Keep up the great work! 
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chris725
Joined: Dec 27, 2002
Posts: 209
PM |
britri2-
Disregard my previous message. Called in advance but was told that the results wouldn't be out until Monday. Anyway, it's DOA (dead on arrival) at another service center. |
GOwin
Joined: Jan 17, 2002
Posts: > 500
From: .uʍop ǝpısdn s&
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Last week, a representative from smartnet called up to inquire about the details of the incident I posted here a few weeks ago (which actually happened some months back.) Gilbert Mariano, a supervisor at smartnet, explained the changes they've began implementing new procedures that would address the issues I've raised here and communicated the concerns of smartnet's management about the other negative experiences that other posters shared in this thread. He let me know that they're willing to listen customers, and should I have any other problems in the future, not hesitate to communicate it to him.
A lot of Pinoy ESATO users have been very, very happy (me included, prior to the incident) about smartnet's customer service and general performance. Well, yesterday I got surprised when we (with vwbeetle) dropped by at their office to meet up with 619 (who's offering his "recto" phones around - bumili pa nga si vwbeetle e  ).
We met and made small talk with some smartnet staff and Gilbert came around to discuss the incidents posted by users. He asked about my phone, and asked to see the problem I reported. I showed it to him, and he offered to replace the fascia. Of course, he is not acknowledging that it is their fault - nor I am saying that it was mine. I'm still standing by my original post.
Have I found it satisfactory? The replacement is an unexpected and belated deed, but I'm happy that they've acted upon my compaints and made the necessary changes in their procedures to prevent it from happening again.
I am posting this, not upon their insistence or request, but on my own bidding so others may know how it turned out.
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619
Joined: Jun 19, 2002
Posts: > 500
From: if you dont like my posts, IGN
PM |
lucky Gowin....
all issues resolved on communications.
fyi.
Gowin.. my units are from SEMICON and not from recto.... i never supported them.. ghs units pwede pa |
ferrarista44
Joined: Jan 30, 2002
Posts: > 500
From: down south
PM |
thanks to Smartnet for the good service last friday.
hehe, ako tuloy napabigla yun upgrade.
the big boss's P800 seems very loaded.. i think, yes, it needs a master reset.  |
GOwin
Joined: Jan 17, 2002
Posts: > 500
From: .uʍop ǝpısdn s&
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@619
i wouldn't call myself lucky. and this is not just a matter of a lack of communication - i immediately went back to their shop as soon as as i saw the problem. the reason was due to bad procedures then.
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Angelo
Joined: Jul 21, 2003
Posts: 1
PM |
brit, kindly pm naman latest price of different faceplates available and rear cover, and also upgrading.
My fw is kinda old, will my message alert tone will get louder upon upgrading to r8a.
Tnx!!!! |
lazzy
Joined: Aug 27, 2002
Posts: 49
From: M'sian in Philippines.
PM |
@brit-
i'm thinking of dropping by Smartnet to upgrade my T610 shortly. Are there a lot of customers? How long will it take to upgrade the phone? Please advice. Thanks in advance.
And will the upgrade erase my phonebook, MMS, GPRS Settings and etc.? I can't seem to find a software to backup those items.
_________________
Proud Owner of T610+HBH-30+IpaqH5450
Powered by Bluetooth ......
[ This Message was edited by: lazzy on 2003-07-30 07:54 ] |
britri2
Joined: Jul 02, 2002
Posts: 1
PM |
@lazzy,
hi! upgrading will only take a short while....30 mins is more than enough. upgrading will not deleted anything in the phone.....
thanks
@Angelo,
kindly check pm sir..
thanks
SMARTNET SERVICE CENTER
Tel: 8961140, 8961474, 8961837
8962639, 8963282
Fax no: 8970312 |
lazzy
Joined: Aug 27, 2002
Posts: 49
From: M'sian in Philippines.
PM |
@briti2
Thank you. Coming over soon.
Proud Owner of N7250i+T610+HBH-30+IpaqH5450
Powered by Bluetooth ...... |
firewired
Joined: Nov 26, 2002
Posts: 85
From: Manila, Philippines
PM |
britri2, magkano palit ng keypad ng P800?
Bosch608 > SiemensC10 > EricssonA1018 >Nokia6150 > Nokia8250 > Nokia 6510 > Ericsson T68mc-i > SE T68i(ADRIATIC BLUE!!!) > SE T610+ICT-14+HPM-10 > SE P800 > K700i > W800i > P1i |
britri2
Joined: Jul 02, 2002
Posts: 1
PM |
@firewired
please check you PM.
thanks
SMARTNET SERVICE CENTER
Tel: 8961140, 8961474, 8961837
8962639, 8963282
Fax no: 8970312 |
dunkin2
Joined: Jun 08, 2003
Posts: 24
PM |
brit2 pa pm naman price ng lcd p800. nagcrack yung glass. pag repair ba i set na yung lcd and touch screen? pls help |
wilbertski
Joined: Oct 16, 2002
Posts: 12
PM |
@smartnet
hi to all , my t68mc ,almost a 1 year old but i didnt upgrade to the latest firmware & not upgrade to t68i . Last 2 weeks ago , my phone got slowness of the menu & texting . Is there a way the phone can be fix .
thanks . |
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Posted: 2003-07-26 06:24
