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K750i out in uk today |
thefonz
Joined: May 23, 2005
Posts: 2
PM |
Hey
All O2 online users. Try your local store. I was very p!ss*d off with o2 and was gonna phone up and cancel to try and get phone now, or if they wouldn't would switch to Orange. But i thought I would give the store a chance and luckily they restored my faith in o2. The basically renewed my online contract there and then and let me walk out the store with the phone. Not even paying a penny or waiting for postage. Staff were good too, and now I am a happy o2 customer again.
P.S. Store was Livingston in Scotland |
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MellonKeeper
Joined: May 24, 2005
Posts: 13
PM |
tazgalsinh And pleber
tazgalsinh how long did it take for your despatch details to show (ie warehouse etc). Ordered mine yesterday still nothing on there.
Pleber are your details on the website as ordered etc?
Rang then to confim, upgrade had no record, Cancellations confirmed it was going through today.
Anyone else who has just ordered and are on O2 online? |
tazgalsinh
Joined: Dec 10, 2004
Posts: 23
PM |
Quote:
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On 2005-05-25 14:02:40, MellonKeeper wrote:
tazgalsinh And pleber
tazgalsinh how long did it take for your despatch details to show (ie warehouse etc). Ordered mine yesterday still nothing on there.
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took an hour at the most, was really surprised at how quick it was |
kozicka
Joined: May 04, 2005
Posts: 56
From: Warwick, United Kingdom
PM |
Quote:
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On 2005-05-25 13:37:52, thefonz wrote:
Hey
All O2 online users. Try your local store. I was very p!ss*d off with o2 and was gonna phone up and cancel to try and get phone now, or if they wouldn't would switch to Orange. But i thought I would give the store a chance and luckily they restored my faith in o2. The basically renewed my online contract there and then and let me walk out the store with the phone. Not even paying a penny or waiting for postage. Staff were good too, and now I am a happy o2 customer again.
P.S. Store was Livingston in Scotland
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what tariff are you on to get the free upgrade?
I am going to ring o2 up today to check my options again, see if their is still an upgrade fee. |
barrythefish
Joined: May 25, 2005
Posts: 3
PM |
Am I guessing that it's now available to upgrade to on o2 then? Or have all of you threatened to cancel to get them to process your upgrade?
I've been waiitng for a couple of months now and don't mind waiting a week more, but no further!!
Cheers |
dreamfish
Joined: Jun 30, 2004
Posts: 287
PM |
no its available - i never threatened to cancel - and the delivery update online was almost instant! |
pleber
Joined: Jul 22, 2003
Posts: 200
PM |
@Mellonkeeper - my order is on the site already.. below is the details...
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Order sent to warehouse for packing and shipping Wed May 25 10:20:06 GMT 2005
Goods in stock at warehouse
Wed May 25 12:30:19 GMT 2005
Order is with carrier for delivery Your order is now with the carrier and will be delivered to you shortly.
Please see the e-mail we have sent you.
Wed May 25 12:30:19 GMT 2005
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I was told to wait 7-10 working days for delivery... |
tazgalsinh
Joined: Dec 10, 2004
Posts: 23
PM |
i phone yesterday and and it wasn;t available phoned today and they said it was but the girl said it might take couple weeks still. Didn;t threathen to cancel |
Pagnell
Joined: May 25, 2005
Posts: 55
PM |
I upgraded to a K750i the day O2 released them. I only threatened to leave when they wanted to charge me £50 but they never said I couldn't do it. In the end my threat to take my PAC number over to Orange meant I got the phone for nothing  |
pleber
Joined: Jul 22, 2003
Posts: 200
PM |
Update- just looked at me email and saw this...
Dear mr _________,
Re: Order Number gm-00*******
We're pleased to inform you that your O2 order has now been dispatched.
Your delivery details are:
Option: STANDARD DELIVERY
Cost: +//0-0.00
Date of Delivery: Next working day (excluding some remote areas e.g. non-UK mainland, where delivery can take between 3-5 working days)
Should you be unavailable to take delivery the courier will leave a card to let you know they called and informing you what to do next.
To track your order, visit: http://www.dhlgroup.co.uk/
Your Parcel/Tracking Number is: 0**********
Your O2 order number is: gm-0*********
Thank you for choosing O2.
Regards,
O2
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Note the "next working day"!. Im from Nothern Ireland, so the 3-5 days applies to me, but thats very fast processing by o2... |
MellonKeeper
Joined: May 24, 2005
Posts: 13
PM |
Im getting a bad feeling about this, it should show by now if everybodies was pretty instant.
I did the old 'cancel' trick to get them to order it, hmmmm.
All i can see was my old E700 order from April last year, if it isnt showing now it obviously hasnt been ordered has it?
Gutted.
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tazgalsinh
Joined: Dec 10, 2004
Posts: 23
PM |
pants, mine says " Provisioning Failed" on the tracking. Looks like they might of run out of units |
Jools
Joined: May 21, 2003
Posts: > 500
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Has anyone else who's upgraded on O2 been charged a £60 upgrade fee (on top of the handset price) - 'apparently' because I'm a Band A low-usage customer. I rarely go over my £20 a month tariff.
Is that right?
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MellonKeeper
Joined: May 24, 2005
Posts: 13
PM |
My Tarrif is Online 200, go over now and again.
Charged nothing for phone or upgrade.
tazgalsinh
Had my e mail confirmation now, though I bet they will go out of stock as per previous comment.
Bah!!!
What does my head in is they keep them for new customers but they'll lose existing due to being totally stingy with them!
[ This Message was edited by: MellonKeeper on 2005-05-25 15:06 ] |
liamtollan
Joined: Sep 21, 2004
Posts: 26
PM |
I managed to upgrade this afternoon. I had phoned the upgrade line but was told it wasn't available. I told the girl to go and find someone that would do what I wanted because I knew it could be done. She phoned the cancellations department and put me thru to them who sorted it all out- free upgrade. I think the people in there must be on commission to keep you with o2.
Liam |
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Posted: 2005-05-25 13:37
