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OluYom
Joined: Oct 27, 2004
Posts: > 500
From: Nigeria
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On 2005-04-28 12:21:41, brix25 wrote:
I can't believe you guys are having problems with GPRS... The networks should be held to account for promising services which they clearly can't deliver.
That's just my two cents from a sunny Cape Town.
This message was posted from a K700i
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And you have my 'amen' to that, buddy. I read GloMobile the riot act this week and told them in plain terms that I would drop their line, contract or not, if by the 1st of May this issue has not been resolved. 3 weeks of downtime on internet access is simply unacceptable in this day and age.
I intend to also go beyond that, but I'm not telling 
@oto & brym: Thanks, I am much better now.
PS: I used to be known as AYA |
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otokx
Joined: Mar 21, 2005
Posts: 14
From: Port Harcourt, Nigeria
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@Brix, GSM coys are kings and their word is power. Its like the licence fees also included the souls of their clients within the geographical entity known as nigeria. How can u fanthom the indiscriminate deductions of credit from some subscribers on the globalcom network without any corresponding service. Or is it the addition of credit without validity period to others. It can be really bad some days. And trust the average nigerian with his religious smoke screen suffering and smiling. |
OluYom
Joined: Oct 27, 2004
Posts: > 500
From: Nigeria
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@oto: Well, Glo is about to see how powerful one subscriber can be if he chooses to fight back. They've got it coming!
PS: I used to be known as AYA |
brix25
Joined: Aug 20, 2003
Posts: > 500
From: Cape Town, South Africa
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Otox: Don't think your networks have invested enough money in CRM...if their system was good credit would not be deducted without your knowledge.
This message was posted from a K700i |
Demmy
Joined: Oct 02, 2004
Posts: 27
From: Lagos, Nigeria
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Wishing AYA quick ""recover""
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seunosewa
Joined: Feb 10, 2005
Posts: 2
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AYA, so what are you going to do to Glo? Are you going to stop using them and move to MTEL? 
You think you have sent a strong message to Glo, but it's possible that all you've done is spoil the day for one unfortunate customer service officer. That's the way 'faceless corporations' work! |
OluYom
Joined: Oct 27, 2004
Posts: > 500
From: Nigeria
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@seun: I reviewed my plans yester-night. Dumping them would really spoil the show. Oh no, I'll keep the line and run a jolly good show. I'm not telling beyond that, but expect me to let you know soon that Mike Adenuga got in touch with me!! And I'm not kidding about that.
Don't worry; i wasn't rude to the customer care guys. Just expressed my grievances - which is part of what they are there for anyway.
PS: I used to be known as AYA |
seunosewa
Joined: Feb 10, 2005
Posts: 2
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We can organize and have 10 people calling them at 8am every morning and 5 minutes before their closing time to complain about the same issue:P
Imagine that. 8am every day, "My name is Yomi Adegboye and I want to complain that GPRS is not available in my area ..." "My name is Yomi ...." 
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2tek
Joined: Nov 08, 2004
Posts: 16
From: nigeria
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i aint having problems with my gprs, but i'm havin poblems with the mms, they say its free but i havent been able to put one through since. i've got credit, validity, configuration etc.
chelski rules |
OluYom
Joined: Oct 27, 2004
Posts: > 500
From: Nigeria
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@2tek: Welcome to Glo GPRS world of unreliability. Most people on Glo I know have not been able to send a single MMS in the last 4 weeks - even where there is GPRS coverage.
PS: I used to be known as AYA |
seunosewa
Joined: Feb 10, 2005
Posts: 2
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Funny, I've never had any serious problems with Internet over CDMA. Maybe that's what we should be using for serious work? Smartphones with Internet connectivity through CDMA? |
brix25
Joined: Aug 20, 2003
Posts: > 500
From: Cape Town, South Africa
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@seunosewa: What you need is EDGE/3G... Maybe theaforementioned will be superceded by WiMax... I know you're asking yourself: When are we getting these technologies? Everything rests on the shoulders of the politicians, faster communications will make Nigeria more productive and this should be the main motivation, not greed for licence fees.
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OluYom
Joined: Oct 27, 2004
Posts: > 500
From: Nigeria
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@seun: Well, I have had plenty of problems with CDMA and also know a couple of others who have. I have since ditched my Multi-links line. It stopped transferring data - and Multilinks kept billing me. Call after call, and all I got was "Our engineers/technicians have been notified and will come over". The last time I checked, they never showed up. The box is gathering dust in a corner in my office now.
I know people with problems on MTS 1st Wireless, XPT and Reltel.
@brix: I think its basically an issue with its roots in service delivery, not really platform-dependent. In other words, even if we get 3G or WiMAX or whatever, we will continue to experience these problems - unless and except we overhaul our entire service culture and make sure that we deliver on promises regardless of what.
PS: I used to be known as AYA |
brix25
Joined: Aug 20, 2003
Posts: > 500
From: Cape Town, South Africa
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@AYA: Can't these service providers be held to account?
This message was posted from a K700i |
OluYom
Joined: Oct 27, 2004
Posts: > 500
From: Nigeria
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Quote:
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On 2005-05-01 20:01:41, brix25 wrote:
@AYA: Can't these service providers be held to account?
This message was posted from a K700i
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I am sure that they can. Unfortunately, the average Nigerian is not bothered to "rock the boat". That may include me  seeing I didn't take up Multi-links. But then, I am presently taking on Globacom. I intend to trigger off a consumer revolution of some sort, so wish me luck!
PS: I used to be known as AYA |
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Posted: 2005-04-28 12:44
