| Author |
O2 P900'ers UNITE!!! |
Jah
Joined: Jun 22, 2003
Posts: > 500
From: UK
PM |
O2 CS 08702 410202 |
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bbasra
Joined: May 22, 2002
Posts: 467
From: London, UK
PM |
i got a problem with o2.
i managed to change my contract down last month when i purchased my p900 on the o2400 for free in Dec 2003 within a couple of days. they said the change will be effective from next month which is jan 5th 2004 (my Billing date).
just got my bill and they have charged me the o2400 plan for last month (dec 2003) and this month (jan) so my bill is £93.39 which includes about £3.00 worths of call as i went over my inclusive minutes.
Below is the summary:
O2 400 :
05 Dec 03 - 04 Jan 04 38.30
O2 400 :
05 Jan 04 - 04 Feb 04 38.30
ree 400 Message Bolt On Promotion :
05 Dec 03 - 04 Jan 04 0.00
ree 400 Message Bolt On Promotion :
05 Jan 04 - 04 Feb 04 0.00
O2 Data Sense :
05 Dec 03 - 04 Jan 04 0.00
O2 Data Sense :
05 Jan 04 - 04 Feb 04 0.00
ITS- Subscription is free :
05 Dec 03 - 04 Jan 04 0.00
ITS- Subscription is free :
05 Jan 04 - 04 Feb 04 0.00
Total Services 76.60
Also, when i look at the UNBILLED MOBILE INCLUSIVE ALLOWANCE DETAILS in the online billing @ o2.co.uk, my unbilled usage is
Speak 25 Xnet Off Peak No Rollover MPN 00:25:00 00:00:00 00:25:00 0.00
Speak 500 Off Peak No Rollover MPN 08:20:00 00:00:00 08:20:00 0.00
Whats does this mean and what shall i do? |
bbasra
Joined: May 22, 2002
Posts: 467
From: London, UK
PM |
Okay, i have just called o2 Cust Services and they comfimed that i am on the o2 LeisureTime 500 @ £15/per month, but have been charged for the o2400.
so she said they will credit my account with £30.
+£45 for o2400
-£15 for o2 Leisure time.
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masseur
Joined: Jan 03, 2003
Posts: > 500
From: Sydney, London
PM |
with respect, that would have been the first thing I did before writing here. glad you got it sorted anyway
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Drliamski
Joined: Dec 10, 2003
Posts: 97
From: Manchester
PM |
So whats the best way of checking free minutes with o2. And what number should we call for o2 customer services?
Be advised I am only askin those who bought from an o2 shop.
ps how many of you guys succesfully got account management working?>
Rgds Liam |
mistac
Joined: Jul 23, 2003
Posts: 40
PM |
Customer services number is 08704443333, that's what it says on my bill anyway and I got my p900 from an o2 store.
Not sure how to check remaining minutes, although I too would be interested.
I've just registered with the Account Management o2 service. Just awaiting confirmation now. |
Drliamski
Joined: Dec 10, 2003
Posts: 97
From: Manchester
PM |
be prepaired for a long wait
when you ladies go into a public restroom and sit in a stall, do you ever hear other girls taking a shit? what's it sound like? reason i'm askin is, when us fellas pop a squat in a public restroom we hear some insane shit. literally. some of the noises th |
mistac
Joined: Jul 23, 2003
Posts: 40
PM |
Too true. I called them yesterday, selected option 2 to make a complaint and was still left holding on the line for almost 15 minutes! |
mobman
Joined: Sep 23, 2003
Posts: > 500
From: Manchester UK
PM |
i don't understand the point of that account management website.
you can check your bill online from the normal o2 website www.02.co.uk
you can also see how many free mins you have left. |
William_UK
Joined: Dec 08, 2003
Posts: 3
PM |
Apologies for bumping an old thread, but has anyone tried downgrading their tariff recently?
I bought my P900 at the link in December and am perfectly happy to wait 3mths before I downgrade. I gave O2 a call a couple of days ago to confirm when I should call to do this (so I don't let it slip over to 4mths, etc).
The CSR I spoke to said I can only change down after 3 payments have been taken and, as the 1st payment was £90 for months 1 and 2, I must therefore wait 4mths before downgrading...
Has anyone heard this before or do you think I got through to someone without a clue?
Thanks,
William. |
jemo
Joined: Jan 02, 2004
Posts: 93
From: Belfast UK
PM |
sorry 2 hear bout your case william, but that is true in that case, jus glad 2 c these jackasses in here realise this, and cant wait 2 they find out their contract has been extended, i remember u guys going on bout terms and conditions, and it not saying u could switch ur tariff down, but how long is the contract u sign for? 12 months, and it states the calling plan quite clearly on the contract, so legally o2 dont have 2 let u switch down at anytime at all in ur 1st 12 months
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josepho
Joined: Dec 21, 2003
Posts: 38
PM |
Right... Just to clarify a few things:
O2 is split into 2 parts - the network, and the service providers. Obviously all O2 users use the same towers and infrastructure, but they certainly don't all share the same service provider or billing system. Basically, if you connect now in an O2 store you'll most probably be connected to a billing system called Geneva, or - on some occasions - DISE. These are both O2-run billing systems.
However, if you connect through other stores you may very well be connected to a non-O2 billing system. For example, Phones4U may connect you to SinglePoint. You will still use the O2 network, but SinglePoint will deal with your tariff/billing, etc. As for the link, I'm not sure who/what they connect to. I have a feeling it might be DISE, but I'm not 100%.
The service provider is who decides whether or not you can change down your tariff, not O2 (unless you purchased from an O2 store, or perhaps some other retailer).
The procedure on O2-run systems is that you can change down after 3 months have been paid. Since you pay your line rental one-month in advance this means that if you connected on the 1st of February you could change down on the 1st of May.
The phone number for customer service then depends on your billing system.
If you were connected manually in an O2 store (which means they wrote out the contract and phoned your connection through) you'll most probably be on DISE. Customer services will then be on 0870 444 3333.
If you were connected through the computer, to Geneva through the O2 Gateway portal your customer services will be at: 0870 241 0202.
O2 Online Post-pay is: 0906 302 5151
O2 Online Pre-pay is: 0906 302 4141
O2 non-Online Pre-pay is: 08705 678 678
Hope this clears it up.
Cheers! |
jemo
Joined: Jan 02, 2004
Posts: 93
From: Belfast UK
PM |
Phones 4 u dont use singlepoint, or shud i say swindlepoint anymore, they use o2 direct
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William_UK
Joined: Dec 08, 2003
Posts: 3
PM |
Quote:
| On 2004-02-08 20:54:22, josepho wrote:
The procedure on O2-run systems is that you can change down after 3 months have been paid. Since you pay your line rental one-month in advance this means that if you connected on the 1st of February you could change down on the 1st of May. |
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Thanks for the info josepho.
But as line rental is paid one month in advance, why can you not, in your above example, change down on the 1st of April (or a few days after). You would have paid 2 months line rental on the 1st of March (for 1st Feb to 1st March and 1st March to 1st April) and a further 1 months line rental on the 1st of April (for 1st April to 1st May). Or are you saying that you could phone during April and the tariff change would be active from the 1st of May?
Thanks for your help - I just want to avoid paying a fourth month of O2 400 if I can avoid it 
William.
[ This Message was edited by: William_UK on 2004-02-13 04:53 ] |
josepho
Joined: Dec 21, 2003
Posts: 38
PM |
Hmmm... I'm never very good at working out those sorts of things, but I guess you should be able to have the tariff change become effective from May 1st, since that'd be the forth month.
As for Phones4U, you're right... they mostly now also connect to O2 Direct, onto the Geneva billing system I believe. Personally I don't think any O2 customers should be connected to SinglePoint. Since it's owned by Vodafone I think there's a conflict of interests there, wouldn't you agree?
Anyway, any more questions, just ask.
Cheers! |
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Posted: 2003-12-26 10:05
