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Online K700 Firmware update service available |
caff
Joined: Jun 14, 2002
Posts: > 500
From: Australia
PM |
Quote:
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On 2004-07-22 10:34:30, dovern wrote:
Atten: Australian users,
DSS-25 is avaialble @A$55.00. i will pick up mine tomorrow 
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Where can u buy it ?
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Dovern
Joined: Aug 20, 2003
Posts: 407
From: Malaysia
PM |
caff:
the sales person told me they have p900's cradle available ( i hope it is DSS-25) but she sound a bit unsure...i will tell you where to get it once i got mine on hand tomorrow..ok? cos i dont wanna give you wrong info.
 Sony Ericsson |
caff
Joined: Jun 14, 2002
Posts: > 500
From: Australia
PM |
Quote:
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On 2004-07-22 11:18:54, dovern wrote:
caff:
the sales person told me they have p900's cradle available ( i hope it is DSS-25) but she sound a bit unsure...i will tell you where to get it once i got mine on hand tomorrow..ok? cos i dont wanna give you wrong info.
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Cheers mate ! But the online upgrade is not available yet so no use at the moment !
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Dovern
Joined: Aug 20, 2003
Posts: 407
From: Malaysia
PM |
Yeah.. its not available now but it will up again sooner or later, so its no harm to get it now i think.
anywya, i just email to SE regard the page not found of the online upgrade service, let see what they reply me later.
Sony Ericsson |
caff
Joined: Jun 14, 2002
Posts: > 500
From: Australia
PM |
Quote:
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On 2004-07-22 12:30:16, dovern wrote:
Yeah.. its not available now but it will up again sooner or later, so its no harm to get it now i think.
anywya, i just email to SE regard the page not found of the online upgrade service, let see what they reply me later.
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So how much u bought your K700i for ?? I bought mine for $650 !
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Dovern
Joined: Aug 20, 2003
Posts: 407
From: Malaysia
PM |
i bought mine from Singapore when it first released and it cost me AU$585.00, now is AU$530.00 in Singapore.
p/s: sorry for off topic!
Sony Ericsson |
dards
Joined: Jan 01, 2003
Posts: 53
PM |
So now everyone has bought DSS20 or 25, now what? wait? how long? I have been waiting for a week now? How much more? |
Dovern
Joined: Aug 20, 2003
Posts: 407
From: Malaysia
PM |
No one know when the service gonna available again, but i'd suggest all of us email to SE and find out with them, let them know many of the users are waiting this service to be launch
Sony Ericsson |
oozeymc
Joined: Jul 19, 2004
Posts: 14
PM |
I emailed them only the day before yesterday...
The reply was something along the lines of 'we don't know when we will be officially releasing the online firware update as yet.'
At least they will know that people are desperately wanting it.
I just hope O2 are on the ball with their updating firmware... |
Dovern
Joined: Aug 20, 2003
Posts: 407
From: Malaysia
PM |
I found SE customer service ppl always like to say " I dont know ". Last time i rang them and asked when is K700 going to release, they said I dont know, then the next time i call to ask where to buy DSS-25 and how much, they said " I dont know " again.....
I really find that they are not professional at all.
Sony Ericsson |
Liam
Joined: Aug 21, 2002
Posts: 37
PM |
I'd rather they said "I don't Know" than trying to feed you some made up information. At least they are honest, which in my opinion is far better customer service. |
Dovern
Joined: Aug 20, 2003
Posts: 407
From: Malaysia
PM |
Everybody,
I just received an email replied from Sony Ericsson regarding the online upgrade service. Here is the email content.
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Dear Dovern,
Thank you for contacting the Sony Ericsson Call Center.
In response to your enquiry, the K700i is unfortunately not compatible
with the Sony Ericsson Update Service. It is likely that in the
process of us creating the K700i site you managed to log on while it was
still being developed and not yet complete. The site is finished and
accurate now.
Best Regards,
Bruce Ewart
Sony Ericsson Call Center
--------------------------------------------------------------------
Any comment about this email???? I dont really understand what he mean....
Sony Ericsson |
masseur
Joined: Jan 03, 2003
Posts: > 500
From: Sydney, London
PM |
sounds very contradictory from start to finish
a typical  support answer IMHO
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Dovern
Joined: Aug 20, 2003
Posts: 407
From: Malaysia
PM |
He claimed K700 not compatible with this service, but one or more of our member managed to upgraded it via the site when it was available.
Just got my cradle today... this is the bad news for me... 
Sony Ericsson |
Rob123
Joined: Jan 13, 2003
Posts: 75
From: South Africa - JHB
PM |
With so many members on this forum, some of which I am sure have 'contacts' that can get inside info, I am surprised that we cannot get a difinitive answer to this question. Has anyone tried calling their local SE callcentre or anyone high up in SE to get an answer?
@ Cytech: Do you have any contacts that can answer this question ...? |
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Posted: 2004-07-22 11:08
Sony Ericsson
