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SE's answers to our questions |
NightBlade
Joined: Jul 29, 2007
Posts: > 500
From: Nessebar, Bulgaria
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Funny how things can get totally off-topic.  |
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makbil
Joined: Oct 26, 2006
Posts: > 500
From: Istanbul
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Ehm, getting back on topic - well, somewhat getting back.
The sound level of the P990 with supplied earphones was really insufficient but I now have acceptable sound level using Sennheiser MM50 headphones.
Using BT stereo headphones is a different matter altogether. Unless you are in a very quiet room in the still of the night, the sound is way too low, in fact it's almost not possible to hear the words of a song in a noisy environment, especially outdoors. I've heard that the P1 has the same low volume problem with A2DP.
A flagship smart phone should have had a much better music player with more features. As far as music quality is concerned, I've found that 160 kbps gives optimum results.
On a related subject, the RDS function of the P990 is a joke, it just doesn't work. Even the K750 has a working RDS but SE was not able to implement this on P990, SE support openly admitted that they did actually try to correct this but were unable to do so on Symbian devices. So whose fault is it; SE, UIQ or Symbian? I'm inclined to think it was SE who flunked.
P990i: A mistake, a curse and a disgrace  So I lowered my expectations and settled for a P1i. I couldn't keep my expectations so low for a long time so now I have an HTC Touch HD |
skblakee
Joined: May 07, 2007
Posts: > 500
From: St.Kitts, West Indies
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Imagine how I felt when I went to show off my brand new hot p990i to my friend then he shows me that his w810i comes with far better headphones than what came in the box for mines.
On top of that they just refuse to make their top end phones quad band which for petes sake is as mundane as a blue sky.
They don't get it.
 Galaxy Note III with 64gb micro SD Visit St.Kitts in the Caribbean. Beautiful little place. iPad Air 16GB |
max_wedge
Joined: Aug 29, 2004
Posts: > 500
From: Australia
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The HPM range of headphones is reserved for the Walkmen models - if you want this accessory in non-walkmen models you have to buy it separately.
I can't really fault SE here - it's part of the differentation of the Walkmen models. I bought a HPM-70 for my K750 and I've never looked back. When I bought my K800, it was no disadvantage that the supplied headset was bog standard - because I had my own Walkman style headset already!
Basically anyone with a non walkman phone should do themselves a favour and buy a HPM-70 (or whatever the latest model is). You won't look back.
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soane28
Joined: Jun 12, 2006
Posts: 401
From: NZ
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So after all this anger and frustration, why not jump ship to nokia? If you want SE to learn a lesson, dont give them any more money! Simple. |
makbil
Joined: Oct 26, 2006
Posts: > 500
From: Istanbul
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Totally agree...
P990i: A mistake, a curse and a disgrace So I lowered my expectations and settled for a P1i. I couldn't keep my expectations so low for a long time so now I have an HTC Touch HD |
max_wedge
Joined: Aug 29, 2004
Posts: > 500
From: Australia
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On 2008-03-16 12:13:26, soane28 wrote:
So after all this anger and frustration, why not jump ship to nokia? If you want SE to learn a lesson, dont give them any more money! Simple.
Good point. People who are frustrated should just get on with it.
SE still make good phones. They may need some more effort put into smartphones, but I'm VERY happy with my K800. The W910 is also a pretty nice phone and many people managed to get a good K850 without any bugs. W880, W850, K550 etc etc nothing wrong with these phones. Most P1 owners are happy with their purchase. Should people who own those phones penalise SE when they haven't actually anything to complain about?
If we are all supposed to throw up our hands and ditch SE because OTHER people are having problems, forget it.
Sorry but I don't believe in this idea that SE are being "unethical" simply because they screwed up a phone release. Those people who have had issues with P990, return the freaking thing and by all means go to some other brand. But don't turn it into a moral crusade.
It's about economics, moses didn't come down from the mountain and declare the 11th commandment, "thou shalt not screw up phone releases"...
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makbil
Joined: Oct 26, 2006
Posts: > 500
From: Istanbul
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@max_wedge, I will stop when I feel that I have satisfied my anger, not before. It's not about releasing a lemon, it's SE's attitude that needs to be questioned here.
P990i: A mistake, a curse and a disgrace So I lowered my expectations and settled for a P1i. I couldn't keep my expectations so low for a long time so now I have an HTC Touch HD |
iksplusipsilon
Joined: Dec 23, 2007
Posts: 303
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@ max
I don't believe that W910 and K850 managed to live up to expectations everyone here was having. "...many users managed to get their K850 without bugs..." sounds alarming, especially when it is used in SE's defence, dont you think so.
And the whole differentiation of K and W series just doesn't seem well executed and is pis..ing more and more people off. Add to that the fact that even their "flagship" devices dont have all the best of SE ... I mean, WOULD IT REALLY HURT SE's PROFIT IF THEY INCLUDED HEADPHONES THAT ARE NOT PIECE OF SH...T ? I dont know if that is bad managment or plain "customers are morons" attitude? I don't even want to start thinking about FW support on P990 ( let alone M600 ! )
the more I look at it, the more is the whole situation with SE now starting to remmind me of Motorola some time ago...and we know how is Motorola doing now...
This message was posted from a E65-1 |
max_wedge
Joined: Aug 29, 2004
Posts: > 500
From: Australia
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On 2008-03-16 20:47:16, makbil wrote:
@max_wedge, I will stop when I feel that I have satisfied my anger, not before. It's not about releasing a lemon, it's SE's attitude that needs to be questioned here.
Makbil I don't have any objection whatsoever to YOU complaining to your hearts content. Just don't expect me to complain just because YOU had a bad experience  That's all I'm saying. I just don't accept that SE are any worse than any other OEM. They all have their moments.
Especially when people make comparisons to Nokia it really gets my goat, because they are no better. I have an N70 that crashes frequently (has the latest firmware btw), battery dies after only one day even when not used (every other phone I've owned can be left in a draw for months and will still have almost as much battery power as when it was first put in the draw), can't run more than a couple of apps at a time and are Nokia still releasing firmware for the thing? No. Have they fixed the batteries? No. Infact they sent me a new battery under the exploding battery program, and it's no better than the old one. It cannot maintain it's charge for more than a couple of days at most even if it's not actually turned on.
It's not you complaining that I object to. It's the comparisons to Nokia as being somehow more "caring" than SE, and the claims that SE are unethical that I object to. If you never said those things then my arguments aren't directed at you.
SE are a faceless corporate entity no different from all the rest. I honestly don't understand why anyone would expect them to be somehow different. Why did anyone have an expectation that SE would be more morally virtuous than any other company? I don't get it.
The P990 was a dogs breakfast, but it's an old phone and the rest of the world has moved on. If you wish to continue feeling heartache over the issue that's your choice, but personally I will not ever be convinced that I should adopt the mantra of disgust with SE.
If you were arguing about the environment, world peace, homelessness etc, I'd be right there with you. But the fact that SE hid their head in the sand over the P990 does just not rate as Protest material to me. Sorry but that's my opinion and I am entitled just as you are to express that in this thread (which is about SE and their response to our questions)
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max_wedge
Joined: Aug 29, 2004
Posts: > 500
From: Australia
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On 2008-03-16 21:24:39, theos wrote:
@ max
I don't believe that W910 and K850 managed to live up to expectations everyone here was having. "...many users managed to get their K850 without bugs..." sounds alarming, especially when it is used in SE's defence, dont you think so.
And the whole differentiation of K and W series just doesn't seem well executed and is pis..ing more and more people off. Add to that the fact that even their "flagship" devices dont have all the best of SE ... I mean, WOULD IT REALLY HURT SE's PROFIT IF THEY INCLUDED HEADPHONES THAT ARE NOT PIECE OF SH...T ? I dont know if that is bad managment or plain "customers are morons" attitude? I don't even want to start thinking about FW support on P990 ( let alone M600 ! )
the more I look at it, the more is the whole situation with SE now starting to remmind me of Motorola some time ago...and we know how is Motorola doing now...
This message was posted from a E65-1
I'm not defending SE for their problems. But the fact is their problems affect a relatively small percentage of their customer base, so do you really expect them to keep throwing resources at P990, for such a small user base?
It's just economics, not ethics. That's what I'm arguing about.
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Bambino
Joined: Sep 17, 2005
Posts: > 500
From: Clow Kingdom
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@max
Easy max,
Aftter reading all of the nonsense-not related-off topic thread, i concluded this is ordinary se bashing thread.
Im sure this thread will be closed soon. |
max_wedge
Joined: Aug 29, 2004
Posts: > 500
From: Australia
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actually, I think discussing SE customer service (or lack of) is well related to the thread. I'm quite happy for people to bash SE, as long as they don't object to me reminding them that ALL phone manufacturers are faceless entities who only care about their customer's when it affects the bottom line.
I think the questions are fair questions to ask SE, but I don't think we can expect any answer but standard marketing hyperbole.
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makbil
Joined: Oct 26, 2006
Posts: > 500
From: Istanbul
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On 2008-03-17 02:38:40, max_wedge wrote:
Makbil I don't have any objection whatsoever to YOU complaining to your hearts content. Just don't expect me to complain just because YOU had a bad experience That's all I'm saying. I just don't accept that SE are any worse than any other OEM. They all have their moments.
That goes without saying. There are a few lucky ones who have been spared the aggravation experienced by the majority of users, I just feel happy for them. The fact is, the last P990 I have is very stable and problem free. But to get there I had to endure months of abuse from SE, something SE did not have to do if they had adopted a different attitude. Some months ago I calculated that my P990 was about 10 % unavailable due to fw updates or being left in the service center. That kind of timing is unacceptable for a flagship device which cost me over $ 1000 when I bought it. Adding to this the fact that P990 still does not have some of the features promised in the white paper and fw development has stopped after one year with still bugs remaining, just doesn't allow me to have much leniency for SE.
Apparently not all companies are quite the same, Nokia has released a major fw update which introduced demand paging to handle the memory problem of the N95. I wonder why they didn't just say "Go get N95 8GB, we fixed the RAM issue there" - after all this is exactly what SE did as they suggested those who complain should go get the P1 and shut up!
[ This Message was edited by: makbil on 2008-03-17 09:44 ] |
Bambino
Joined: Sep 17, 2005
Posts: > 500
From: Clow Kingdom
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Quote:
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On 2008-03-17 08:16:08, max_wedge wrote:
I think the questions are fair questions to ask SE, but I don't think we can expect any answer but standard marketing hyperbole.
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Thats what im thinking. It is useless to complain to a big company unless its your daddy's
Non Mihi,
Non Tibi,
Sed Nobis. |
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Posted: 2008-03-16 00:17
So I lowered my expectations and settled for a P1i. I couldn't keep my expectations so low for a long time so now I have an HTC Touch HD 
Galaxy Note III with 64gb micro SD 
