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K750i out in uk today |
kozicka
Joined: May 04, 2005
Posts: 56
From: Warwick, United Kingdom
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Its a shame that the online tariffs are so much better value than the instore ones, otherwise I would quite easily just "cancel" my contract and get a PAC code, go into the o2 shop and sign up a new contract. I am kicking myself for getting my girlfriend signed up instore for a D500, I should have checked on the o2 shop too. Dont you find it ironic that they are currently doing the "we value our current customers" ads when they arent really doing that much for the users that want the K750 (online at least).
I havent ever had the need to call customer services except for Saturday but the attitude is a bit 'blazé'. Could have just been a Saturday though...
still not sure on whether to wait for the W800, but its my birthday at the start of June so its always an excuse to upgrade the phone  |
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below24
Joined: Jul 16, 2004
Posts: > 500
From: London
PM, WWW
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Its not going to be out on paug for a while now as the phone is soo new, mine had "21/05/05" security tag on it!
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dreamfish
Joined: Jun 30, 2004
Posts: 287
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It's pretty harsh really, what 02 online are doing - saving the current stock of k750's for new customers and not satisfying existing upgraders! Grrrr!
[ This Message was edited by: dreamfish on 2005-05-23 16:35 ] |
dreamfish
Joined: Jun 30, 2004
Posts: 287
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Quote:
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On 2005-05-23 17:02:00, kozicka wrote:
Its a shame that the online tariffs are so much better value than the instore ones
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How do Online tariffs compare to High Street ones? I'm currently on Online 200 - 200mins anytime and 500 txt for £30 |
Jools
Joined: May 21, 2003
Posts: > 500
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It maybe harsh, but they are a business and want to get as many new subscribers as possible. They've already got upgraders custom so you can't blame them for using a new popular phone such as the K750 as a way of tempting them to sign-up.
Its not fair though!!
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kozicka
Joined: May 04, 2005
Posts: 56
From: Warwick, United Kingdom
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Well, in store its 200 mins free and 50, but doubled for 1st 6 months. This is 30 pounds. Sucks really as i only text! |
ebenbolter
Joined: Jun 30, 2004
Posts: 20
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My frustration today in trying to bag myself a k750i has led to my first post on here... so summing up todays research:
O2 online will do it for free on the o2 online 200 tariff (website has been updated and lost the £50 charge). However this may take time to deliver and you CANNOT pick it up in store. You also have the hassle of 'online' customer services etc, basically o2 stores will take no responsibility for online customers.. This is a BIG disadvantage for me considering the shambles that was the k700i's launch on o2 last year.
Orange give you their online tariff of 500 texts (1000 if you're a student like me) and 200 minutes and a free k750 for £30 a month, IN STORE. They will also give you customer sevice in store and offer their excellent 24hr phone insurance at £5 a month BUT they definately won't have stock until before Wednesday at the very earliest and I honestly don't think they'll get them before the beginning of June....
I'm swaying towards orange but I'm such an impatient early adopter it hurts to know there are k750i's across the street in o2 Camden Town!!!! Let me have one on online 200 o2!!!!
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richardlusty
Joined: Jun 07, 2004
Posts: 128
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o2 online customers can definitely upgrade in store, so if they arent't going to give it to you over the phone, bring yourself with a proof of signature to the shop and as long as you've passed the 11th month stage you can be upgraded and you still keep the same online tariff as you had before. I also am not a big fan of o2 treating online customers differently from ordinary in store customers and i work for o2. but still at least we are giving it to our customers on o2 200 + as a free upgrade and they get the double mins double texts again for 6 months. So o2 stores = better phone prices and better deals for mins but o2 online gives a mountain of texts more. If only o2 shops could have the texts as well to choose from though..... some day..... (BTW i get my k750i as soon as it arrives in Northern Ireland. I can't believe it takes so long to transport it across, i coulda swam over and got 1 by now!) |
thanasis
Joined: Mar 07, 2002
Posts: 204
From: London & Athens
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Just got it from ashford! Great phone!! |
kozicka
Joined: May 04, 2005
Posts: 56
From: Warwick, United Kingdom
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Quote:
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On 2005-05-23 18:02:27, richardlusty wrote:
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Yep, its a bit of a strange deal they do with all the texts online, it makes it look as if the online section is trying to compete with its stores.! |
James_723
Joined: May 23, 2005
Posts: 1
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Im on o2 online 200 and and i have been for just over a year.
I was told I could upgrade instore so i shot down to my local o2 and asked for an upgrade to a K750i on my online 200 contract.
She brought up my details and then said yes thats fine but theres a £100 upgrade charge?
On the O2 website it said it is free on the £30 a month contracts which is what mine is so I dont understand where the £100 came from?
Any thoughts? |
kozicka
Joined: May 04, 2005
Posts: 56
From: Warwick, United Kingdom
PM |
I had the same told to me, £100 upgrade charge, although I am suprised they told you you had to pay as you are on the online 200.
Does seem to be going against the tv ads about valuing customers...
If my girlfriend wasnt with o2 I would most probably go elsewhere (except t-mobile who I had terrible service from following a late payment on a bill.)
Orange seem good. With so many x-net free calls from all networks they should know that most people will change without it costing them that much. |
SloopJohnB
Joined: Oct 28, 2004
Posts: > 500
From: the blue planet
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where´s it possible to get an unbranded new one at london E1 this weeK?
thx! |
thefonz
Joined: May 23, 2005
Posts: 2
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Hey Guys
First post! Had the same disappointing news regarding the O2 online upgrade, wait a couple of weeks etc! Not very pleased. But after reading these posts have been wondering if I can really just go into a O2 shop and ask if I can upgrade my online 200 mins deal there and then. Is this the case?
Also think I'm gonna give the "phone and say your gonna cancel" a go, might just go through with it too, cos I can get the student deal on Orange, and if i'm gonna wait a few weeks may as well get it on Orange. 
Good luck to everyone on getting one and hope o2 pick their game up!
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rickster2kuk
Joined: Jul 14, 2004
Posts: > 500
From: Southampton, UK
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When I enquired about upgrading my O2 contract in store, O2 online told me that it was up to the descresion of store - thankfully O2 Southampton were very helpful. I thought i was going to have to pay £100 for the upgrade, but again, the guy said that i could have it at the upgrade price of £49.99 - bonus!
Picked it up Sat afternoon - and i can tell you, the only phone being sold in that store were the K750i's - so many people were taking out/upgrading their contracts - i saw numerous SE boxes coming out of the back-office! |
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Posted: 2005-05-23 17:02
