| Author |
O2's Disgraceful Customer Service Skills! |
dave_uk
Joined: Mar 06, 2003
Posts: > 500
From: London, UK
PM |
Wrong as it is, they are well covered by all sorts of disclaimers and the reasoning is simply that while stock is limited, the retailers want to maximise the profit they are making on each handset, which is done by selling them with new connections. I don't know but would it be more expensive to get it on an O2 100 contract, for example, than sim-free? Still annoying, but a possible solution. No excuses for the rudeness and blatant stupidity though!
And as for this...
Quote:
|
On 2005-05-24 18:40:35, dude_se wrote:
all staff at mobile phone stores dont even know what they are on about. this one guy i met who worked in a phone shop couldnt even remove the t9 off a n3310.
dude_se
|
|
...idiot! 
|
|
|
Andaho
Joined: May 24, 2005
Posts: 62
PM |
I actually have a bad story from my visit to the o2 store buying my k750i yesterday...
Selling me the insurance; I explained that I was going to be buying a 1gb memory stick pro duo card, and they cost about £100, would that be covered on the insurance?
He told they actually sell them in the o2 catalouge for £199 and I'd be able to claim that on the insurance. The one they sell in the catalouge is the "high speed" version.
After getting home and looking through the paperwork, the insurance only covers me for accessories upto the value of £25 |
Superluminova
Joined: Feb 24, 2002
Posts: > 500
From: ...Mummies Tummy!
PM |
I have email consumer advice uk to see where we the consumer stand on this matter, so its a case of waiting and seeing.
OBEY GAINT |
Andaho
Joined: May 24, 2005
Posts: 62
PM |
The cheapest way to get the k750i phone is to take a £30 p/m contract (the lowest contract you can get it free on), and after 3 months, knock it down to the lowest line rental tariff. |
david1975
Joined: Apr 05, 2004
Posts: > 500
PM |
if you can put up with te branding its available on orange now
|
Superluminova
Joined: Feb 24, 2002
Posts: > 500
From: ...Mummies Tummy!
PM |
dave: true some contacts will work out cheaper over the year, but if you don't want a contract surely that shouldn't mean your treated like a leper?
OBEY GAINT |
david1975
Joined: Apr 05, 2004
Posts: > 500
PM |
yeah its just cheaper on a contract plus if you waited a month or so the sim free price will fall plus if you have a contrct then i bet o2 will get a few monthly bills wrong and cause you untold stress |
dave_uk
Joined: Mar 06, 2003
Posts: > 500
From: London, UK
PM |
no mate, of course not. I'm not condoning their behaviour but separating the sales rep's moronic behaviour from their actual commercial policy. It's standard practice to release handsets where supply is limited to new contract customers first, followed by upgrades and then sim-free, as the margin on sim-free handsets is lowest.
However, they should be alot more transparent with their advertising, but unfortunately these companies don't operate like that - they want to get people into the shops and worry about the broken promises if they can't successfully sell you something else!
|
david1975
Joined: Apr 05, 2004
Posts: > 500
PM |
yeah i see what your saying i still think something should be done though |
Superluminova
Joined: Feb 24, 2002
Posts: > 500
From: ...Mummies Tummy!
PM |
I completely get what your saying mate about them and sales figures, its just the fasle advertising and there attiude stinks, cpw is much nicer 
OBEY GAINT |
dave_uk
Joined: Mar 06, 2003
Posts: > 500
From: London, UK
PM |
lol - nicer but they still haven't got it yet!
And now that I've moved to T-Mobile, I'm going to have to wait for a horrible branded D750i....grrrr!
|
jcwhite_uk
Joined: Feb 18, 2004
Posts: > 500
From: Dorset, UK Phone:Xperia Z1
PM, WWW
|
@Superluminova
Take up the matter with O2's head office. I am sure that they would not want shops to turn away any sales.
Checkout my photos at My Website"Duct tape is like the force. It has a light side, a dark side, and it holds the world together." |
fatreg
Joined: Jul 26, 2003
Posts: > 500
PM |
spot on jcwhite!
take it up with hq. Phone o2 and say i spoke to x in y store and b in a store and both refused to sell me a phones on gruonuds that it didnt make them enough,
i had simliair dealings with o2 over my P900 way back when and it was faulty and he woulnt let me swap it as he had none in stock, yet posing as a new costomer over the phones then had them! funny that!
he got the sack
its great what a few little clever words can do!
fatreg
|
Superluminova
Joined: Feb 24, 2002
Posts: > 500
From: ...Mummies Tummy!
PM |
anyone got there number?
OBEY GAINT |
fatreg
Joined: Jul 26, 2003
Posts: > 500
PM |
118118 will have!!
0870 241 02 02
fatreg
|
|
|
Posted: 2005-05-24 18:56
