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T68i fault from O2..!! |
Pimpos
Joined: Jun 14, 2002
Posts: 30
From: London,Essex,Herts,UK
PM |
Well thats what O2 are claiming,....but  are saying this is not the case.
O2 are still implimenting things on their website, hence its not fully operational.
They need to sort their act out.. |
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shadowdancer
Joined: Jul 07, 2002
Posts: 7
From: Scotland
PM |
i've got a t68i on voda but also use the o2 site for SMSs.
the duplicates only started when I got the t68i but that was also about the time genie rebranded to o2 so I cant tell exactly who is at fault but I know other phones dont get duplicates.
obviously the t68i acknowleges SMSs as otherwise all SMSs would be resent over and over again, but its only the o2 alerts that the problem lies with so I'd say its an o2 issue..
let me get back to work on monday and I'll get some investigating done  See what I can dig up..... I do know some people in some useful places...
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peanut
Joined: Mar 18, 2002
Posts: > 500
From: UK: Oxon and Leics
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it is a handset issue, i raised it with them 5 weeks ago. i have had them calling asking me to test various things. i get it on orange and voda and also on the orange free text service so it is unfair and wrong to blame o2. they do however have a secure wap issue with 68i which has buggered me up rather with first direct access!
This post was posted from a WAP device |
riflogic
Joined: Jun 17, 2002
Posts: > 500
From: London,UK
PM |
There is actually a problem with the O2 website and NOT the T68i. I am on Vodafone and subscribed to the free O2 Text Alerts. They (O2) did not send me any for a long time and when they did they decided to send around a 100 on the same day and got on my bloody nerves. I am subscribed to other text alerts that I reveive daily without any repitition but where O2 alerts are concerned I dont get them all the time and when I do I get a bundle of them. Bloody tossers at O2 :[ |
shadowdancer
Joined: Jul 07, 2002
Posts: 7
From: Scotland
PM |
the issue is being investigated now, hopefully I'll get some answers over the next couple of days but I'll keep at it until I get a satisfactory answer.
I'll let you all know what I find out...
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FuricTrax
Joined: Jan 31, 2002
Posts: 261
From: West Midlands, UK
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I am having same probs too. I tred to sign up to O2 the other which took ages as the 'thank you for registering' screen never appeared so i now have about 5 user names with O2.
I received about 20-30 of the mobile verifications codes too which I can't use because apparently my details are not on the system or something but I have 5 emails to prove i registered!!!
All I can say is good mobile service (I'm on O2).....crap internet service so far! Sort it out!!!! |
uglydad
Joined: Jun 06, 2002
Posts: 180
From: Uglydad
PM, WWW
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I've had this problem to!
The T68i takes longer than normal to acknowedge a text message. O2 must have set up their SMSC's to wait a shorter time than required (maybe just for the online text service?).
I tried complaining and got no-where, they told me to call a premium rate number for internet help although I'm not a genie customer and never sent a message myself, just got spammed by them.
If you've had this problem complain to oftel at http://www.oftel.co.uk/consumer/advice/contact_us/index.htm this should sort out O2 ... Good luck |
peanut
Joined: Mar 18, 2002
Posts: > 500
From: UK: Oxon and Leics
PM |
you are all assuming it is just o2 issue, but i and three of my friends get this on orange, one is a vodafone engineer and gets it on voda too. So.....how is this o2 fault just because you happen to all subscribe to o2 alerts or use the 100 free text service?
This post was posted from a WAP device |
megah
Joined: Mar 25, 2002
Posts: 16
From: Nic
PM, WWW
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Hi!
I was in the UK the last 3 weeks, i usualy used the Orange as operator but sometimes my phone switched over to O2. After that i got a "Welcome message" from the O2 network. I got the same message over 100 times, the message came every 15-30 minute.. i even got the same message when i came back to sweden.. i got the last sms from BTCellNet/o2 for 4 days ago.
I have an T68m(i)
/Jimmy
[quote]
On 2002-07-01 15:47, Pimpos wrote:
Hi ya all,
Basically I went onto the O2 website on 24/6/02 and sent myself a test message using their free txt service. Well since then I have been receiving the same test message several times a day and nite, up until today. On contacting O2, they informed me that there is a fault with the T68i, which does not confirm that it has received a SMS message like all phones should. This lets the sending site know and hence no more repeat messages.
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DREWMARK
Joined: Apr 14, 2002
Posts: 249
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I always recieve stock alerts from o2, that is about six everyday i tried stopping it but it still comes everytime and i dont use it for anything, but o2 i guess they are up to something, because by August they will start charging customers for alerts recieved and you know what that means.
This post was posted from a T68i |
ani( ! )al
Joined: May 19, 2002
Posts: 183
From: uk.......devon exeter
PM |
Why dont you put your sim in a differnt phone and wala
This post was posted from a T68i |
shadowdancer
Joined: Jul 07, 2002
Posts: 7
From: Scotland
PM |
heres an answer from Ericsson on the matter.
as everyone thought, they are aware of the problem but not in the way everyone thought 
to quote the email i got from them
'Thank you for contacting Sony Ericsson.
With regards to your recent enquiry, the fault you describe is network related not the T68i. The handset has been fully tested on all networks and this problem has only occured with O2.
Please contact us again if we can be of further assistance and visit our website at www.sonyericsson.com for more information and support on our products.
Kind Regards.
Andy Beresford
Customer Care Centre
Sony Ericsson Mobile Communications
'
so as most of us knew already, o2 are at fault here.
I am still on the case everyday or so and will be until they give a satisfactory answer.
more news as I get it
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shadowdancer
Joined: Jul 07, 2002
Posts: 7
From: Scotland
PM |
more new news !
but I've also got an updated from o2/cellnet now.
so I've added both of the replies I got from both companies.
heres the ericsson statement (of Ericsson denying the fault and blaming o2)
'With regards to your recent enquiry, the fault you describe is network related not the T68i. The handset has been fully tested on all networks and this problem has only occured with O2.'
and heres the o2/cellnet one I got today (of o2/cellnet admitting a network fault and saying they are fixing it
to quote part of the email I got from o2/cellnet
'The problem of multiple SMSs are being sent from the BT Cellnet network and BT Cellnet are aware of this and are working actively for a resolution. It should be noted that this is not a problem with O2 platform. '
It wont be left alone until they inform me that its being fixed. I'll get it chased up every few days..
Hope this helps everybody.
just shows if you call normal customer services then you get fobbed off, if you know people then you dont
more info as I get it..
[ This Message was edited by: shadowdancer on 2002-08-01 19:21 ] |
al1307
Joined: Mar 14, 2002
Posts: 181
From: Cambridgeshire, England
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Ive just got my T68 back with i software, R2F! and I just remembered about this subject! I wanna know if it does it on the new software, but I dont wanna get annoyed at myself!
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Raja
Joined: Nov 22, 2001
Posts: 241
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I had the same problem on O2.
I have email alerts sent from my Orange.net account to the T68I on O2.
Today I put my Virgin sim card in the T68i and had my emails diverted to the phone.
The Problem still exists, I get multiple alerts for the same email.
I think the problem is with the phone and not the network as up till now it was only on O2.
Today the problem exists on the Virgin card as well.
I blame the phone. Anyone know if the latest software solves the problem? (I am using R2B025)
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Posted: 2002-07-05 16:08
