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Orange charging me for bundle I didn't agree to - any ideas? |
wapchimp
Joined: Jun 09, 2002
Posts: > 500
From: Land of the chimps
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@absinthebri yes he has by accepting the handsets. It's in the terms & conditions about upgrading 
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methylated_spirit
Joined: Jul 07, 2004
Posts: > 500
From: Bonnie Scotland
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Yeah, thats true, you only get an upgrade if you renew your contract.
Hello, Scroto!
U.G.L.Y. You ain't got no alibi, you ugly! |
absinthebri
Joined: Feb 11, 2004
Posts: 476
From: London, UK
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Chimp, the T&C can say whatever they like - no court will enforce it. The service is "not as described" unless Orange can provide documentary evidence to the contrary.
This message was posted from a T68i |
wapchimp
Joined: Jun 09, 2002
Posts: > 500
From: Land of the chimps
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@absinthebri - actually the terms are legally binding.
The bundle is nothing to do with the terms and conditions! Its just a billing bundle that has been added... and can be deleted
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methylated_spirit
Joined: Jul 07, 2004
Posts: > 500
From: Bonnie Scotland
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You can change your tariff to anything you like, the contract means you must make 112 monthly payments, no matter what tariff you are on.
Hello, Scroto!
U.G.L.Y. You ain't got no alibi, you ugly! |
absinthebri
Joined: Feb 11, 2004
Posts: 476
From: London, UK
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The bundle is part of the contract. Next you'll be telling me you don't have to pay as it's not part of the contract! Feel free to list all the court cases where the service providers have won.
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wapchimp
Joined: Jun 09, 2002
Posts: > 500
From: Land of the chimps
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@absinthebri. I work for orange. The bundle has no 12 month tie in period at all. The contract eg 12 month network connection does have. The bundle can be added and removed monthly. The talkplan can be changed monthly. You CANNOT disconect and re-conect monthly. You are bound by a 12 month contract. Read the terms in the back of your handset manual
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methylated_spirit
Joined: Jul 07, 2004
Posts: > 500
From: Bonnie Scotland
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Im with vodafone, i change my tariff about every 4 months, and i dont need to take out a new contract each time!
Maybe you could pm the guy someones email address so he can complain?
Hello, Scroto!
U.G.L.Y. You ain't got no alibi, you ugly! |
wapchimp
Joined: Jun 09, 2002
Posts: > 500
From: Land of the chimps
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he can pm me and I can help
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fatreg
Joined: Jul 26, 2003
Posts: > 500
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good shout wapchimp!
i too work the fruit coloured mobile company,
OA pack can be removed at any time, for the first month it is free then it will roll over on to a OA pack 3 @ £4 pm. for 3mb of data per month.
but a call to 150 should remove that bundle from your acc.
from what i can gather this/was the problem?
fateg
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wapchimp
Joined: Jun 09, 2002
Posts: > 500
From: Land of the chimps
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Seems like it. Then there was some1 who seems to think a bundle constitutes a 12 month contract?!?
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fatreg
Joined: Jul 26, 2003
Posts: > 500
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some ppl eh wapchimp!! LOL
where about do you work?
im a retail munky!
fatreg
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wapchimp
Joined: Jun 09, 2002
Posts: > 500
From: Land of the chimps
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Call centre mate |
fatreg
Joined: Jul 26, 2003
Posts: > 500
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ahhhhh fairy muff,
what a sub one or are you retail one?
one question ihave for you!!
why are the call queues so feckin big atm??
NT3 is a joke!! almost worth not doing!
fatreg
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fineman
Joined: Aug 10, 2004
Posts: 10
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Well I seem to have started some heated debate here.
Thanks for all the input. I am of aware that I can cancel the bundle, that's not the issue. Because I was offered that bundle for free (just like a new connection would have been), I stayed with Orange and now have another 12 month contract. Had I been told that I couldn't have the bundle for free I would have gone elsewhere. So removing the bundle is my last resort - I want what I was offered, which is the bundle included in my £30/month!
They won't let me talk to the CSR in disconnects that was responsible as far as I can tell.
If this isn't resolved then I will cancel the bundle, use the phone as little as possible and change networks after the 12 months.
[ This Message was edited by: fineman on 2004-09-19 19:08 ] |
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Posted: 2004-09-13 21:41
