| Author |
Number Portability - first impressions |
amagab
Joined: Oct 29, 2002
Posts: > 500
PM |
Quote:
|
As far as Cingular cust service not being 24/7, the reason for that is to have more reps on during normal hours, rather then spreading them out. Yes, none on sunday stinks. But the hold times are generally very short. We in the stores have to call exactly like any external customer. Stores are generally open on sundays, though.
|
|
T-Mobile has 24hours customer service and they still have short hold times during peak hours. I don't understand why Cingular can't do the same?!??
| |
|
porterg
Joined: Sep 13, 2002
Posts: 45
From: North Carolina
PM |
Any time a question starts with why, the answer is money. The real answer is that cingular does have a much larger base of customers, as well as a much deeper pool of plans and equipment. Have to consider that COPS are responding to people who may still have straigh analog phones, as well as very old plans. Now, I have never had to call T Mobile's COPS, but, as far as cingular, we in stores must call just like customers. I cannot remember a hold time longer the 7 minutes, and that was during a MAJOR system issue. Usually, I get thru in 1-3 minutes. | |
|
Access the forum with a mobile phone via esato.mobi
|
Posted: 2004-01-27 04:58
