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Sony Ericsson service centre HELP |
adsada
Joined: Aug 23, 2008
Posts: > 500
From: Scotland
PM |
Hi, I'm sorry your having these problems...I am a little worried now because I recently started getting 'Operation Failed' messages when I tried to install any application or game. I thought an update in the firmware would fix this (but have not got around to it yet) but now maybe not...although my problem is slightly different, so I'll have my fingers crossed.
Ideas to fix your problem:
I'd get SE to send back your phone without carrying out the repairs, and then go to the retailer where you bought it, with the proof of purchase. Tell him/her about the problem and see what advice they give you and the options you have. I'd personally always recommend going to the retailer before the manufacturer as it is there responsibility and they then might send off your phone to the manufacturer later on, or give you a refurbished handset.
Although are you sure this could not be an internet problem, just a coincidence that it happened at the same time of your Blue Ring Of Death? Or maybe now with the new firmware you put on it, you no longer have the internet settings for downloading - that happened to me when I got my second hand K850i and once it was unlocked I tried to get onto Orange Internet but kept getting 'Operation Failed' then Orange sent me the settings and it worked!
Did you try downloading from other websites and did you get the same problem with the SE site?
If it is just SE website then that's actually okay and maybe you should consider not getting it fixed as you can find the SE applications online (other people have posted them on their website - just google the name of the app) then download them to you computer and load them on your phone.
Just a few ideas and options you can think about if I get any others I'll post here again, Thanks
[ This Message was edited by: adsada on 2009-01-01 20:47 ] |
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Rookwise
Joined: Mar 22, 2004
Posts: > 500
From: UK. Phone:Samsung Galaxy A54 5
PM |
I'm viewing this on my phone atm so will try and reply best as possible.K&N are the better ones to send to.In your letter you actually state that the screen is a little scratched.They would interpret this as the lcd (not the facia covering the screen).You then afterwards mention the front and rear facia being scratched.From how you describe the apparent software problem.I've also had the same thing happen to me while using various SE handsets.To me it would be the SE website at fault.(continued next post) |
Mr Miyagi
Joined: Mar 28, 2005
Posts: > 500
From: UK
PM |
rookwise its the facia that is scratched a little not the actual internal screen. i know i wrote it as screen but meant facial cover, which they can see themselves if they turn the phone on a little hairline mark. i think i best call them 2moro to see if i can talk to a manager. |
Rookwise
Joined: Mar 22, 2004
Posts: > 500
From: UK. Phone:Samsung Galaxy A54 5
PM |
Lot of files on the SE wapsite can cause this error even though it's stated compatable with your phone.Another thing with the A200 platform phones is that an incompatable/corrupt file can cause the phone to restart/freeze etc.The phone will need a complete wipe and reflash to get it working again.Using a site like Davinci will not invalidate your warranty if you do the process properly as it can't be noticed (unless the phone is supposed to be operator branded).(continued in next post) |
Rookwise
Joined: Mar 22, 2004
Posts: > 500
From: UK. Phone:Samsung Galaxy A54 5
PM |
BROD is basically an EROM fault.SEUS cannot fix this issue once it's happened.Davinci or Totalgsm can easily (press 2+5 instead of C).
Just mention to them that you said in your letter that the scratches are on the facia,not the lcd itself.Even quote from your letter as you have a copy.If they won't budge tell them you want your phone back. |
Mr Miyagi
Joined: Mar 28, 2005
Posts: > 500
From: UK
PM |
thanks tbroe i am using a c702 right now as a temporary phone. and adsada thanks for your reply and rookwise. when i call them 2moro i will explain to them again clearly over the phone. if still no help with them, i will just get it sent for repair through the network. much appreciated for your guys input. i will call them 2moro and keep you posted. |
larry 68
Joined: Nov 09, 2007
Posts: > 500
PM |
Whats the difference with flashing via Davinci and totalgsm compared to SEUS ??? I assumed that now that SEUS completely wipes your phone when you install new firmware that it did the same job as the others.
And why cant SEUS fix an EROM fault , installing a fresh firmware made zero difference to mine.
Sorry to butt in and ask, just trying to get my head round how this works with 3rd party and not the manufacturer in case o2 dont fix mine. |
tbroe
Joined: Jan 02, 2008
Posts: 278
PM |
If K&N is one of the 'better' ones then I hate to think what the others are like. What network are you with? Did they supply the C702?
Flashing with Davinic/total gsm re-installs the software and lets you choose what one to install, e.g. going from vodafone to generic unbranded. SEUS will install the latest version of the software already on the phone, e.g. giving you the latest software that is voda branded if the phone is voda branded.
You could always flash your K850 with your operators firmware and they wouldn't notice  |
Rookwise
Joined: Mar 22, 2004
Posts: > 500
From: UK. Phone:Samsung Galaxy A54 5
PM |
SEUS only has the facility to flash the firmware side.It doesn't have the ability to flash the EROM (boot system/bios type of thing) wheras other 3rd party applications have enabled this feature on their servers. |
Coquito
Joined: Mar 28, 2007
Posts: > 500
From: Moca, Rep.Dom
PM, WWW
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I had this same issue the other day, the operation failed / error when i tried to download something from any wap site (not only  ) i solved with a full master reset.
I hope you can solve your problem with the Service Center
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Mr Miyagi
Joined: Mar 28, 2005
Posts: > 500
From: UK
PM |
just an update. I called up s.e service centre today. Spoke to a guy called Johnny. He said to me that any repair under the warranty will be covered free of charge, this is the software related part of the repair. he also mentioned that if the LCD needs replacing then its about £50 but I advised that does not need replacing. So they have said thats fine then they will not replace that. I asked for a revised quote on the front facia of the phone only. So they have escalated my case and given me a new case reference number and they are going to get back to me on this one.
tbroe the c702 i am using right now, is one i got from my work using it as a spare.
Took the advisor's full name down etc this time so hope all goes well, will keep u guys updated.
[ This Message was edited by: Mr Miyagi on 2009-01-02 09:49 ] |
larry 68
Joined: Nov 09, 2007
Posts: > 500
PM |
@Mr Miyagi
Thats sounding much more positive, hope they keep there word, any idea how long before its ready ? I received a text from o2 today to say my phones been repaired and is waiting for collection at my local store !! am amazed how quick it was, under a week, will call in tomorrow and collect, fingers crossed its working now. |
tbroe
Joined: Jan 02, 2008
Posts: 278
PM |
Glad you got it sorted. Hope they've fixed it 
At least your work supplyed you with a good phone just bought the C902, it's great but I'm feeling slighty guilty as I guess it was rather extravigant  |
Rookwise
Joined: Mar 22, 2004
Posts: > 500
From: UK. Phone:Samsung Galaxy A54 5
PM |
Good to hear matey. If it is Khune & Nagel you've sent it to. They have a turnaround of 14 days or less. |
tbroe
Joined: Jan 02, 2008
Posts: 278
PM |
Did you have a good experience with K&N Rookwise? |
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Posted: 2009-01-01 21:46
