| Author |
SE's answers to our questions |
dr_thug
Joined: Nov 11, 2004
Posts: > 500
From: India
PM |
I bought my P990 when it was launched here(within a week of launch) in September 2006 for Rs34,000.That money came from my 1 year rotatory internship needed to complete me Graduation in Medicine during which i was paid Rs3000 per month(around 66$/month at that time...yeah doctors in India are underpaid  )
This phone was my first major purchase with my own hard earned money(almost 12 months of hospital work).
After purchasing it in September,it was almost useless(looking forward for the next update was my only hope...and i trusted SE in fixing it)till around January(2nd last firmware)..and after that they announced that P990 was perfect now but if you still find problems with it,spend another Rs25,000 to buy a P1i.
Now some of the basic problems...
...the pictures taken with it comes blurry(it still does...though less..i need to take 4-5 shots to get atleast 1 rightly focused)
...web browser used to cause reboots(opening 2-3 tabs now makes the application close on its own)..i have been using opera mini ONLY for more than a year.
...sound is not loud enough from the headphones(lousy headphones were replaced with a W branded,worth Rs1000...but still not loud enough)
...multi tasking(even 2app at a time..like quadrapop and music or net and music/radio or Sms and music etc) causes reboots...now after the last firmware update,1 of the application shuts down...i cant surf and listen to music/radio at the same time!!!...something i loved to do in my K700i!!!
...external sound is not audible enough....i have missed many calls due to the restarts in 2006...but i missed most calls due to low ring sound...i have kept the SE official ring tone at highest volume but still cant hear the ringing bell even if i am in the next room...i have demonstrated this to my friends who now understand why i don't answer the phone sometimes....the worst is when listening to music,when a call comes,it just gives inaudible beeps in the earphone...my K700 was far better 'phone'..and it did many things i dare not try in my P990.
...OH how can i forget the faulty alarm...it gave me countless sleepless nights.
P990 FAILS MISERABLY AT BEING A PHONE IN THE FIRST PLACE.
My friends often ask me,why don't u sell this crap...my answer is its my first thing i bought with my money...this thing taught me not to blindly trust any company...and use my brain instead of heart when buying things like this.
@mizzle,you don't know what it has been like using it everyday for us...
From your comments,it seems you own stocks to sony/ericsson or SE??Do u work for SE??or do u own a SE shop/repair center??Moreover,you asked us for questions...so its your responsibility to get the answers we asked back to us(if they EVER answer).You are just a mediator...you have got no right to deny information.
Grow Up!!
[ This Message was edited by: dr_thug on 2008-03-02 20:26 ] |
|
|
Seanyb2
Joined: Jan 26, 2007
Posts: > 500
PM |
Nobody can ever say that to anyone regarding saying YOU SHOULD HAVE KNOWN WHAT TO EXPECT WHEN YOU BOUGHT THE P990i. Sorry but if a company like SE or anyone is not supplying a product to the market knowingly that its not going to work properly and not helping the customers then thats wrong and very bad. SE cant keep throwing products onto the market that dont work and not expect people to become p**sed off. You would not go out and buy a car and the breaks keep going on it and the company expects you to just except it and not be given some sort of alternative. Disgusting.
|
korbindallis
Joined: Jun 18, 2004
Posts: > 500
PM |
I just sold my P990i because it was too big for me n seeing the new  slim phones out i am thinking of getting one of those. Ok about the P990i it did lack memory, but worked flawlessly and did not give me any problems it was i repeat unbranded and unlocked and i got it with the R5 realise on it but still it worked fine after i updated to R6 there was no problems so i don't know why u had a bad phone and why u need to complain like its the end of the world sorry to say don't buy 
[addsig] |
dentoters07
Joined: Jan 15, 2008
Posts: 285
From:
PM |
On 2008-03-03 06:21:28, korbindallis wrote:
I just sold my P990i because it was too big for me n seeing the new slim phones out i am thinking of getting one of those. Ok about the P990i it did lack memory, but worked flawlessly and did not give me any problems it was i repeat unbranded and unlocked and i got it with the R5 realise on it but still it worked fine after i updated to R6 there was no problems so i don't know why u had a bad phone and why u need to complain like its the end of the world sorry to say don't buy
you feel that way 'cause you did not experience the problems they had with the phone.. guys, dont think it's just a phone.. IT'S SOMEONE'S HARD EARNED MONEY!!! no consumer should EVER read/hear words like what mizzle said.. that's just plain STUPID! |
mode
Joined: Jan 12, 2007
Posts: > 500
PM |
@korbindallis
Truthfuly, I never had that much a problem with my P990 after R5 as well, but the main point is it never did perform as advertised and SE just brushed it under the carpet when we demanded some sort of response. No multitasking, no RDS auto frequency as advertised, the memory leak is simply horrendous which just worsens the low memory problem and a host of other problems caused by half-assed development from SE. Like Makbil mentioned, Nokia deviced an elegant solution to N95's multitasking problem by making demand paging available. That's how you value your customers, not claim "we do not find any memory leak problem in our device with the final firmware" crap which is such a blatant and obvious lie and came even before the device's 1st birthday. How on earth can you defend SE in this matter? If you can still do that then it is totally beyond me
Ericsson EH97, GA628, GF768, A2618s, T29s Sony Ericsson T68i, S700i, P990i, Z558i, W902, W995, X10, Arc S
*Xperia V*White*Black MW600*Sandisk Mobile Ultra 64GB microSDXC* |
Bambino
Joined: Sep 17, 2005
Posts: > 500
From: Clow Kingdom
PM |
Well i think its pointless to complaints, i think big company will not listening to small amount of complaint unless you brought it to the class action.
@makbil
Save your energy, start saving to get your p990 replacement |
aqualung
Joined: Dec 02, 2005
Posts: 175
PM |
You all knew that the 64 MB of RAM on the P990 was limited, so saying that it's SE's fault for not being a great multitasker is stupid imo. You should have opened your eyes before buying it.
Those are very,very worrying and disappointing words to read.
I hope all they indicate is a lack of insight into the issues around the P990i (which centre around bringing a device to market which did not perform as advertised and then failing to officially acknowledge the problems or reimburse customers appropriately)
If they reflect SE's attitude to the P990 issue (and so far, we haven't seen much evidence to the contrary) one can only conclude that SE might be one of the top players in the mobile market and aiming to get even stronger, but they are also morally and ethically bankrupt. |
ahmed-sama
Joined: Apr 02, 2007
Posts: 291
From: here
PM |
On 2008-03-03 09:14:00, Bambino wrote:
Well i think its pointless to complaints, i think big company will not listening to small amount of complaint unless you brought it to the class action.
@makbil
Save your energy, start saving to get your p990 replacement
Yes yes yes
I am a beta product |
Erotomaniac
Joined: Sep 27, 2005
Posts: 82
From: Novaliches
PM |
I agree, to say that people should expect a company's product to "undeliver" when they buy it is a customer relations nightmare.
I am a customer support rep for several products of one of the largest companies in the universe and even though I am privy to the product's flaw's, it is a policy to avoid mentioning these flaws or at least be apologetic about them when someone complains.
P990 is a "smart" phone. Smart, in layman, connotes quickness in thinking. not being under-RAMed. har har har!
Also with the "big-deal" thingie. some of us spend two to three months worth of salary for devices like these. Three months of labor wasted on a brick is definitely a "biggie".
Altho I must mention that spending that amount to buy a gadget like a cellphone, on its launch time, is a bit on the not so smart alley. Well that's a lesson learned. |
korbindallis
Joined: Jun 18, 2004
Posts: > 500
PM |
I do see the point when 3 or more months salary is use to buy a cellphone and it does not deliver what its claimed to, i brought the phone 10 months ago n sold it last month, i wasn't a power user just used it for sms, calls, radio, and mp3 and sometimes watching vdo
[addsig] |
makbil
Joined: Oct 26, 2006
Posts: > 500
From: Istanbul
PM |
@korbindallis, since you got your P990 with R5 fw, you missed all the fun we had with fw R3 & R4. R5 was actually the first decent fw for the P990 which finally made the device usable. Until R5, I carried my P900 or K750 with me as my main phone and definitely had another alarm set up as I just couldn't trust the P990 to work properly in the morning. These are basic functions which a user would have no way of checking (and shouldn't need to check) before buying the phone. As far as I am concerned, R3 was a pre-beta firmware and the P990 should never have been made available with that fw.
After all, we had good reason to trust SE based on their excellent reputation with the P900/910. Who would have known that they would use that to scr€w over loyal SE fans.
@Bambino, I am indeed saving for my P990 replacement which I will probably get in 2009. First in line I will look at the Nokia touch screen which should be available by then
P990i: A mistake, a curse and a disgrace  So I lowered my expectations and settled for a P1i. I couldn't keep my expectations so low for a long time so now I have an HTC Touch HD |
aqualung
Joined: Dec 02, 2005
Posts: 175
PM |
First in line I will look at the Nokia touch screen...
Ditto.
|
dr_thug
Joined: Nov 11, 2004
Posts: > 500
From: India
PM |
On 2008-03-03 14:30:23, makbil wrote:
I am indeed saving for my P990 replacement which I will probably get in 2009. First in line I will look at the Nokia touch screen which should be available by then
Yes...my next phone will be in 2009 too...and by then X1 and P next will be newly launched  and its superior phones will be on sale from other manufacturers...after iphone a lot of them are eyeing the big ts phones,other than HTC..like nokia,samsung,lg,and even iphone2...we will have plenty of options...SE will be my last choice.After my p990 experience(SE's attitude ),am ready to try even WM...which i am sure can atleast handle calls properly. |
Supa_Fly
Joined: Apr 16, 2002
Posts: > 500
From: Toronto, Ontario
PM, WWW
|
Aside from all the fustration in this thread here, can someone please post a link to the "other" thread on this topic that is locked.
|AppleTV2|iPhone 12Mini 256GB|iPad Pro 256GB| Previously ...  K750|Z500|Z520|K700|K790i|K850i, :Ericsson: T18z|T28World|T36m x3|T68m (Ericsson, not the rebranded T68i). |
aqualung
Joined: Dec 02, 2005
Posts: 175
PM |
http://www.esato.com/board/viewtopic.php?topic=159338 |
|
|
Posted: 2008-03-02 21:23
So I lowered my expectations and settled for a P1i. I couldn't keep my expectations so low for a long time so now I have an HTC Touch HD 
K750|Z500|Z520|K700|K790i|K850i, :Ericsson: T18z|T28World|T36m x3|T68m (Ericsson, not the rebranded 
