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Orange contract grief.advice please. |
fatreg
Joined: Jul 26, 2003
Posts: > 500
PM |
im not answering that question.. as i've been done before.. but i do work for a fruit coloured company yes...
fatreg
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afov
Joined: Dec 05, 2004
Posts: 192
PM |
Well thanks for the offer mate but I honestly have no intention of speaking to anyone who works for that shower of shit.
Am either just going to tough it out or send all the stuff back to them and refuse to honour the contract due to their negligence and lack of duty of care.
No offense to you but every person who I have spoken to who work for Orange are the vilest and most ignorant people I have spoken with. Phone trainers my arse, they want to train staff to be civil and maybe to endow them with at least a basic understanding of customer service.
You could always retrain as a traffic warden.
edit....Funnily enough, the staff I have dealt with in Orange retail are generally fine, the chap in my local shop in South Wales even told me not to bother calling the call centres as they couldn't give a shit. I can't for the life of me think why Orange put their decent staff in the shops. Oh yeah, I've just realised by the time you have to deal with the apes in the call centres you are too late to cancel the contract.
[ This Message was edited by: afov on 2006-09-09 23:59 ] |
Esater
Joined: Mar 10, 2005
Posts: 173
From: UK
PM |
Hey - thought I d but into your thread since I ve also been having trouble with the rubbish customer services of Orange.
Bought an N80 on contract from Orange direct telephone sales. Salesman seals the deal by offering me £30 on my first bill if I took it out today. One month later after checking my bill online (Orange dont seem to send some sort of invoice via the post) - no sign of £30 credit. Called them up, call center couldnt do anything and I had to wait for a callback from the sales department. Week later, callback about it all being done and sorted.
The next month - absolutely nothing. Another callback to customer services, it seems nobody has left any sort of notice on my account about the credit despite being reassured before. Ok so call center couldnt do anything (I really dont know why they exist) and insisting for me to wait for a callback from sales - which of course never happened. Tried the secure messages thing in online account - spoke to a different person each time so I ended explaining the problem rather than them helping me.
By this time, I was pretty annoyed - ok it was only £30 but as a matter principle and I didnt want that lying Orange salemen to get commission for offering me things that didnt exist! I decided to search up on the internet about Orange customer services and found that as many addresses and emails to send complaints to. Sent recorded letter to HQ, emailed and just basically sent it to every department Orange has!
Couple of weeks later - got letter back from HQ. (yeah the real deal) to confirm that the £30 is going to be credited. It didnt even apologise about their dodgy salesmen or how rubbish their customer services are... but nonetheless I got what I was initailly offered - even though it was a bit of a hassle.
So what I suggest you do is:
+ get EVERYTHING in writing, they ll agree to anything verbally as long as they are able to kick you off the line.
forget the call centers, 150 is only their for you to ask about MMS settings...
+ Write to as many addresses as you can find and send letters recorded.
+ Don't stay with Orange - get out as soon as you can, from what I ve heard things are just going to get worse! (I m waiting for my 6th month to switch to the lowest tariff and go elsewhere.)
You might think that this might be the end of my problems with Orange. Not taking into account the sudden rubbish reception in my house - they have decided to chuck me on Orange World Access bundle for the september bill, of course this is without my permission or any notification!
the adventure continues...........lol Good luck to you 
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Posted: 2006-09-10 00:36
