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About Sun Cellular (a Digitel Mobile company) |
lethal_cassanova
Joined: Apr 23, 2003
Posts: 338
From: k-atox
PM |
pag kausap mo pa ang SUN CSR... para kang may kausap na elementary student.... yun bang parang di nya alam ang mga pinagsasabi nya....
kaya ang linya
"sir, i will just ask my supervisor regarding your querry." or
"sir, double check ko lang sa supervisor ko"
naranasan nyo na bang tumawag sa sun na pag kausap nyo na ang CSR eh masasagot agad ang tanong mo na hindi ka na pag iintayin para lang itanong sa supervisor?
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anilrem
Joined: Mar 26, 2004
Posts: 0
From: Los Banos
PM |
same here.. sa wakas natapos na rin ang 2 years kong pag pipinitensya. ang hirap talaga, kasi sa bahay namin walang signal. kelangan ko pang lumabas o umakyat sa mataas na lugar para lang makapag text at makatawag. sabi nila bibigyan daw nila ako ng libreng phone ulit kung tutuloy ako sa subcription ko. pero di bale na lang, sa kanila na lang ang unit nila, kaysa matali na naman ako ng two years sa kanila. Ngaun, balik ako sa smart, naka kahit nasa cr ako pwede ako mag text! har har har! at mas makakatipid pa kasi 300 lang pwede mo iconsume for 2 months. kaya for those who are thinking of subscribing to sun, mag isip isip na muna kayo. kung nasa Manila kayo palagay ko wala kayong magiging problem, pero for those na kagaya ko na nasa province- better check first kung ayaw nyo manakit ang ulo nya sa inis. Hindi pwede ang sun pag emergency ka na.. mauutas ka sa kakahanap ng signal!!!
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rickydel
Joined: Sep 10, 2002
Posts: 39
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@anilem-welcome to esato  lipat ka na lang kaya sa Calamba  malakas signal dito ng sun ha ha ha |
anilrem
Joined: Mar 26, 2004
Posts: 0
From: Los Banos
PM |
oo nga, pag napunta ako sa Calamba may signal ako. Actually, dito sa crossing Los banos may signal din. Kaso pag dating ko sa bahay wala na talaga.... eh mas mahirap naman na lumipat ng bahay... kaysa lumipat ng ibang network! hahahaha! mas mura ang Sim card, kaysa sa bahay!
cheers! |
vrl29
Joined: Dec 25, 2004
Posts: 305
From: Philippines
PM |
balita ko kaya ganun ang mga CSR ng Sun kasi hindi extensive ang training nila. isang araw lang daw sila nagte-training, tapos sabak na agad sa trabaho... 
SE T68i (Feb2004-May2004)
SE T610 (Sep2004-Jun2005)
SE K700i (Jun2005-Sep2005)
SE S700i (Sep2005-Present) |
anilrem
Joined: Mar 26, 2004
Posts: 0
From: Los Banos
PM |
kawawa pala naman sila 
at kawawa din ang mga sun subscriber dahil sila ang kausap |
dlreyes
Joined: Apr 17, 2002
Posts: 100
From: Philippines
PM |
I really think they do it on purpose as they really cannot solve their problems since they are usually network based... doing so would admit their liability.
One solution is just to ask a lot of questions to the complainant and answer with prepared statements which are very general in nature. If one is insistent then they will let you wait as they would ask their supervisor who incidentally would answer you with the same prepared statements their CSRs told you.
By the time you think the supervisor got your question right, the line would be cut and they would not bother to call you. Line gets cut automatically in 15 mins. |
xerx
Joined: Jul 31, 2002
Posts: 375
From: New York City
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pero paminsan minsan umaabot ako ng 20plus minutes bago ma cut a hehe paminsan minsan lang naman yun
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frappo
Joined: Dec 09, 2004
Posts: 9
From: Phippines
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i'm on my 3rd month using my postpaid sa sun na.. naka prepaid ako since 2003 pero just december lang talaga ako nag decide to use sun frequently na.. okay naman so far! no problems with the call quality.. enjoy nga ako kasi nakaka conference call ako.. sabay sabay kami nang mga friends ko nag uusap.. like 5 ata kami noon eh.. the signal is okay, better than it was before..
sabi nang friend ko who works for globe, di raw masyado nakaka penetrate ang signal nang sun sa mga bahay (unlike globe and smart) kasi yung frequency na ginagamit nila is 1800Mhz, which she said has a short scope lang.. parang Cingular na 1900Mhz.. voice quality is really good nga kasi mataas ang frequency kaso lang mahina ang signal, hindi sya nakaka penetrate sa mga walls.. that's why nag try ako kagabi na mag suggest via email sa sun kung pwede nila dagdagan yung frequency nila nang 900Mhz..
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dlreyes
Joined: Apr 17, 2002
Posts: 100
From: Philippines
PM |
Even if they wanted to, Sun cannot just add 900Mhz as that spectrum has been fully subscribed a long time ago already.
The only choice they have is to buy Extelcom which has a license to operate within that spectrum and remains the only selling point of that company.
Other Philippine telcos operating on 900mhz are Piltel, Globe, Smart (which bought PILTEL) and Islacom (which was bought by Globe). |
kabukijep
Joined: Nov 27, 2005
Posts: 185
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ano na nga bang balita sa extelcom?!? how come no one's buying them (like piltel, etc) |
dlreyes
Joined: Apr 17, 2002
Posts: 100
From: Philippines
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Express Telecommunication Co., Inc. is a joint venture of Marifil Holdings owned by Bayan Telecommunications Holdings Corp, (BayanTel) the telecommunications arm of Benpres Holdings Corp. (Benpres), Scott Sproule Cellular and Digital Excel Development, and Mayon Holdings, Inc. whose shareholders also own GMA Network (rival of ABS CBN which is a Lopez company, same owners as Bayantel).
Extelcom and Bayantel however are engaged in a legal squable due to differences in objectives. Simply put, Bayantel wants out and would want to put up their own Nationwide CMTS (cellular mobile telephone sysytem).
It is hard to buy a company with an insignificant subscriber base with many internal problems which is trying to recover the billions of pesos worth of investments it had put.
Back to the Sun... |
chili
Joined: Dec 09, 2004
Posts: > 500
From: Philippines
PM, WWW
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YM wap version still blocked by Sun but there's a workaround - Opera Mini. Matipid, pwede nang pagtiyagaan esp. when chatting w/ 1 or 2 persons at a time. |
619
Joined: Jun 19, 2002
Posts: > 500
From: if you dont like my posts, IGN
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chili.. what link are you using for ym? oa.yahoo.com? mm.yahoo.com?
[addsig] |
chili
Joined: Dec 09, 2004
Posts: > 500
From: Philippines
PM, WWW
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619.... Actually ph.mm.yahoo.com (I just entered through the Yahoo Phils main wap page and clicked the Messenger link.) Other paths (countries) are also working I think. The key is using Opera Mini instead of the built-in wap browser. |
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Posted: 2006-01-31 13:57
