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K750i - Standby Crash |
jols88
Joined: May 25, 2005
Posts: 19
From: /*\ Liverpool /*\
PM |
I sent mine back to mobileshop.com on Sat 'cos it kept crashing. Mine was wk20. On Sat they said mine was the 1st to be returned. I called today to see how they were getting on with sending me a replacement and been assured it will be sent on Thu - when their new stock arrives. Apparently it is a national problem - shedloads are being returned!
BTW - have read on another forum that SE are now aware of the problems will post firmware next week.......
[ This Message was edited by: jols88 on 2005-06-07 22:18 ] |
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djc2
Joined: Jun 07, 2005
Posts: 3
PM |
Thanks alot oXy. I had one try left 
I'll probably go CWH later this week or call them to see whats going on or if I can swap for another K750i.
BTW my phone is a week 20 model :-S
Thant some good news jols88.
[ This Message was edited by: djc2 on 2005-06-07 23:12 ] |
Rookwise
Joined: Mar 22, 2004
Posts: > 500
From: UK. Phone:Samsung Galaxy A54 5
PM |
Quote:
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On 2005-06-07 23:13:35, Phantom wrote:
okay well first of all, i dont think you can request a WK20 one because i dont think it says it on the box or anything. Also, how do you find out this information? So that I can check mine when I get it on thursday
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Look at the barcode label in the battery compartment. Has all the info there 
Edit:- Have just emailed  to see what is going on with regards to the problem. Will post the reply here as soon as I get one.
_________________
UP THE IRONS !!!!!
My Ebay Listings
[ This Message was edited by: Rookwise on 2005-06-08 00:09 ] |
Residentevil
Joined: Feb 29, 2004
Posts: > 500
From: Raccoon City, USA
PM, WWW
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Early adopter syndrom.
Tough times don't last, tough people do!
Free Tibet |
schmeeve
Joined: Jun 08, 2005
Posts: 3
From: San Francisco
PM |
I sent an email to SE today, and they were damn quick on the reply. I complained about the standby crash, natch, along with not being able to configure Picture MMS for Cingular in the US (ANYONE??!?!, worked just fine with my K700i, but same settings seem to fail at about 90-95% of sending)
--
Here was the reply:
Thank you for contacting Sony Ericsson Online Support.
This issue will be addressed in the upcoming software release which will be available for download from Update Service week 24.
If you do not have access to Update Service then please contact us at 1-866-766-9374.
The Cingular Configuration tool is currently under construction and is unable to be used. Week 25 is roughly June 15th 2005.
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I'm guessing week 24 is this week, considering week 25 is next... or something like that.  At any rate, they know of it, and it's coming.
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Klorin
Joined: Oct 09, 2004
Posts: 262
From: Norway
PM |
Wow.. great. In other words it can be available anytime then. |
Bart.w
Joined: Dec 20, 2002
Posts: 69
From: Madrid, Spain
PM |
Donīt know if anyone else have this problem. But if you want to go to Java Application settings the screen goes to internet profiles!
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dreamfish
Joined: Jun 30, 2004
Posts: 287
PM |
#bart
yeah just checked and mine does that too! |
emparq
Joined: Jun 06, 2005
Posts: 4
PM |
Just out of curiousity, do you folks out there w/ the standby crash have bluetooth enabled? I've had mine disabled since I discovered my HBH-300 was pretty much useless with it (muted volume problem), and I've gone longer than a day now crash-free (not a record, but definitely a pleasant surprise). I'll post back if I hit the standby crash again, but I'm wondering if these bugs are related to the bluetooth implementation..?
At any rate, I figure SE's already got a bead on it though, if they're replies tell us to look for the new firmware to be released in week 24 (which is next week, if I'm not mistaken). |
Rookwise
Joined: Mar 22, 2004
Posts: > 500
From: UK. Phone:Samsung Galaxy A54 5
PM |
@schmeeve. Your reply was certainly a lot more helpful than what I got.
My Email to UK
Subject: Phones
Product: K750i
Opinion: I've been using the phone for 5 days without no problems but one one occasion. The
phone completly froze up and the only way to get it to work again was to remove the battery and
restart the phone. I have also been in contact with 20 other K750 users who have experienced
this problem. A forum for Sony Ericsson phones also has a section for this problem can be found
here http://www.esato.com/board/viewtopic.php?topic=92915
There are other sites I could also mention where members are experiencing this freezing problem
and I am also aware that most networks have apparently stopped supplying the K750 due to so many
being returned due to the freezing problem.
Will there be an online/service centre firmware fix available soon that will solve this problem ?
The phone is very good apart from this intermediate fault and would like to continue to use it
without any continued problems.
Country: United Kingdom
First Name: A*****
Last Name: St*****
Phone Number: +447739******
City / Region: Stoke On Trent, Staffordshire, United Kingdom
Agree Legal Terms: Yes
Their reply:-
The details of this case are as follows:
Case: 41041585
Engineer: Shiva Kariupyiah
CaseOpened: 06/08/2005 09:48:23
Thank you for contacting the Sony Ericsson Call Centre.
With regards to your enquiry, please send the phone to our service centre for analysis. We can
refer you to our central postal service:
ACR Logistics
Unit 2A
Appletree Road
Chipping Warden
Banbury
Oxfordshire
Tel: 01295 662101
When using this service we recommend you send your device by recorded delivery, include a
covering letter, a
photocopy of your proof of purchase and keep a copy of your phone's individual IMEI number.
Should you require any further assistance, please do not hesitate to contact us again for
further help and support.
For more information on our products and services, please feel free to visit our website at
www.sonyericsson.com
www.sonyericsson.com/fun
Register now for great content and fantastic Web and WAP Services.
Kind Regards,
Shiva Kariupyiah
Sony Ericsson Call Centre
mailto:questions.gb@support.sonyericsson.com
http://www.sonyericsson.com
I tried sniffing coke once but didnt like it. The bubbles kept going up my nose  |
goldenface
Joined: Dec 17, 2003
Posts: > 500
From: Liverpool City Centre
PM |
So is this problem with branded phones made after W19 or are unbranded phones affected? What a palava!
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emparq
Joined: Jun 06, 2005
Posts: 4
PM |
welp, it wasn't the bluetooth (I had mine disabled and it crashed again this morning).. guess I'm waiting for the firmware. hopefully it'll be out soon or I'm going to have to send this guy back.
oh, and goldenface, the problem affects unbranded phones as well, mines is a 05W16. |
Rookwise
Joined: Mar 22, 2004
Posts: > 500
From: UK. Phone:Samsung Galaxy A54 5
PM |
Unbranded as well.
I've turned the standby clock off and so far there has been no freezing or rebooting. Wonder if the clock could be the problem to the freezing whilst in standby 
I tried sniffing coke once but didnt like it. The bubbles kept going up my nose |
swol
Joined: Jun 04, 2005
Posts: 9
PM |
Well, On average I can get seeral hous/days if I keep the power connected and play the radio or MP3 in minimized mode. If i don't I might get 5 minutes out of the k750 before it crashes.
Mine is 05W19.
Its wait for the firmware.  |
PhoenixRising
Joined: Jun 15, 2004
Posts: 22
From: Dublin, Ireland
PM |
Yep, having the same 'crashing' problems while in standby. Will try turning off the standby clock to see if that makes a difference. Emailed SE about it aswell and got the following reply:
Thank you for contacting the Sony Ericsson Call Centre.
With regards to your enquiry, unfortunately, you appear to have a faulty
handset. You have fourteen days to return your handset to the point of purchase
who should replace it. Alternatively, send your handset to our main Sony
Ericsson service location (address below) for repair. We apologise for any
inconvenience.
Sony Ericsson Service Location:
ACR Logistics,
Unit 2a,
Appletree Road,
Chipping Warden,
Banbury,
OX17 1LL
So it looks like they have acknowledged that there is a problem, which is a start at least. Now we just need a solution from them... |
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Posted: 2005-06-07 23:18
