| Author |
s700i still rebooting |
Rookwise
Joined: Mar 22, 2004
Posts: > 500
From: UK. Phone:Samsung Galaxy A54 5
PM |
At last. So have  said what we must do to sort our phones out ?
I tried sniffing coke once but didnt like it. The bubbles kept going up my nose  |
|
|
se4me
Joined: Apr 01, 2005
Posts: 122
From: Enfield
PM |
Got my email back today I explained everything to them but not admiting anything to me
Thank you for contacting the Sony Ericsson Call Centre.
With regards to your enquiry, this is not a general or inherent fault with
S700i, therefore, if you wish to have the problem fixed under the warranty you
must take it or send it to a Sony Ericsson approved service centre.
Should you require any further assistance, please do not hesitate to contact us
again for further help and support.
For more information on our products and services, please feel free to visit our
website at www.sonyericsson.com
www.sonyericsson.com/fun
Register now for great content and fantastic Web and WAP Services.
Kind Regards,
Alan Shepherd
Sony Ericsson Call Centre
mailto:questions.gb@support.sonyericsson.com
http://www.sonyericsson.com
|
sapporobaby
Joined: Sep 14, 2003
Posts: > 500
From: Finland. Kuwait maybe :)
PM |
Hey Chris,
I have the contact details here in Finland that you can throw in their face if you want them. Let's see what they say now.
*edited on a Mac of course. Mac: There is no substitute*
N82(YES), iPhone 3G, Shure es530, Nikon D300, more stuff. No more SE stuff, why am I still here? |
se4me
Joined: Apr 01, 2005
Posts: 122
From: Enfield
PM |
@ sapporobaby
That would be great, if you you send me that email from se I could include that im my next email see what they say to that 
Had another reply today from se :
Thank you for contacting the Sony Ericsson Call Centre.
With regards to your enquiry, your email has been passed onto the escelations
department.
Should you require any further assistance, please do not hesitate to contact us
again for further help and support.
For more information on our products and services, please feel free to visit our
website at www.sonyericsson.com
www.sonyericsson.com/fun
Register now for great content and fantastic Web and WAP Services.
Kind Regards,
Wil Elliott
Sony Ericsson Call Centre
mailto:questions.gb@support.sonyericsson.com
http://www.sonyericsson.com
was doing some tiling today, put my phone out the way on a chest freezer, didnt think, guess what i missed a call due to the reboot
|
sapporobaby
Joined: Sep 14, 2003
Posts: > 500
From: Finland. Kuwait maybe :)
PM |
Hey Chris,
The SE service guys in Finland contact details are:
Marko Bergrstrum +35892992000
Maria (last name unknown) Maifon +358953030800
Both can attest to the reboots and Marko stated that this is a problem known by SE Finland and that the service techs have been replicating the rebooting problem in the lab. He also said that SE Sweden is aware of the problem and is trying to see if there is a software patch to fix it.
Let me know if you need additional info. If you want, I can also write to SE where you wrote as well.
*edited on a Mac of course. Mac: There is no substitute*
N82(YES), iPhone 3G, Shure es530, Nikon D300, more stuff. No more SE stuff, why am I still here? |
se4me
Joined: Apr 01, 2005
Posts: 122
From: Enfield
PM |
Who has allready sent there phone to ACR Logistics?
My Latest Email From SE:
Thank you for contacting the Sony Ericsson Call Centre.
With regards to your enquiry, we have every confidence ACR Logistics will beable to fully repair your handset, the issues you describe are not knownproblems with the Sony Ericsson S700i.
Should you require any further assistance, please do not hesitate to contact us
again for further help and support.
I know my phone will be gone for a month, and come back with the same problem but i supose ill have to do it, then go from there
|
sapporobaby
Joined: Sep 14, 2003
Posts: > 500
From: Finland. Kuwait maybe :)
PM |
Hey Chris,
Can you send me the email addresses so that I too can write them. I will include this thread, my contacts with SE Finland. I can not wait to see their reply to this.
*edited on a Mac of course. Mac: There is no substitute*
N82(YES), iPhone 3G, Shure es530, Nikon D300, more stuff. No more SE stuff, why am I still here? |
se4me
Joined: Apr 01, 2005
Posts: 122
From: Enfield
PM |
there email addy is:
questions.gb@support.sonyericsson.com
I also cant wait to see what they say to you...lol |
se4me
Joined: Apr 01, 2005
Posts: 122
From: Enfield
PM |
Could you email your se guys in finland and see if they can contact se here in the UK about the problem maybe they will listen to them
|
sapporobaby
Joined: Sep 14, 2003
Posts: > 500
From: Finland. Kuwait maybe :)
PM |
Hey Chris,
Here is what I wrote:
To whom it may concern,
We s700i users are continuing to have rebooting problems with our phones, and are continuing to receive unsatisfactory service. SE says continuously that this is an unknown problem concerning the telephone, and that a software upgrade will repair the problem. With this being the case, I have come to the following conclusion:
1. SE in the UK simply does not know about the problem even thought SE Sweden, SE Finland and SE Germany all acknowledge there is fault in the phone when placed on or near electrical devices, to include: PC’s T.V.’s metal tables, refrigerators, etc. This would then lead to the fact that SE UK is not being feed the correct information.
2. SE UK, are a bunch of liars and know that there is a problem, and are simply ignoring the paying and soon to be lost customers.
3. SE UK is inept.
Please inform as to which best fits SE UK. We, the purchasers and users of the s700i have been patient with the service so far, however we know that there is a problem with the phone and continual denials no longer suffice. Included are telephone number of SE contacts that can verify the problem with the phone as well, as the website listing users who are having this problem. We also know that SE is planning to release a new group of phones within the next few weeks to months, and the soon to be published information about the problem with the s700i may have a negative effect on those sales.
The SE service guys in Finland contact details are:
Marko Bergrstrum +35892992000
Maria (last name unknown) Maifon +358953030800
http://www.esato.com/board/viewtopic.php?topic=88420&start=105
Anxiously awaiting your reply.
*edited on a Mac of course. Mac: There is no substitute*
N82(YES), iPhone 3G, Shure es530, Nikon D300, more stuff. No more SE stuff, why am I still here? |
Rookwise
Joined: Mar 22, 2004
Posts: > 500
From: UK. Phone:Samsung Galaxy A54 5
PM |
I wonder what they'll say
I tried sniffing coke once but didnt like it. The bubbles kept going up my nose |
se4me
Joined: Apr 01, 2005
Posts: 122
From: Enfield
PM |
Thanks for doing that, lets see what they say to that one
If se finland know theres problems with the phone, what are they doing for you? |
sapporobaby
Joined: Sep 14, 2003
Posts: > 500
From: Finland. Kuwait maybe :)
PM |
They told me that they need about two weeks but that they think that a software solution might work, but regardless they are sure SE will have to do something. Do you want to call the guys here in Finland and see what they say? The number is in the previous posts. Use the one for Marko.
*edited on a Mac of course. Mac: There is no substitute*
N82(YES), iPhone 3G, Shure es530, Nikon D300, more stuff. No more SE stuff, why am I still here? |
se4me
Joined: Apr 01, 2005
Posts: 122
From: Enfield
PM |
Id rather there eamail address, think it will cost a fortune to call them |
sapporobaby
Joined: Sep 14, 2003
Posts: > 500
From: Finland. Kuwait maybe :)
PM |
Sorry dude. No address. Only the number and the website is in Finnish.
*edited on a Mac of course. Mac: There is no substitute*
N82(YES), iPhone 3G, Shure es530, Nikon D300, more stuff. No more SE stuff, why am I still here? |
|
|
Posted: 2005-04-19 02:13
