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T610 and HBH-30 crackle noise problem |
en7jos
Joined: Aug 12, 2003
Posts: 21
From: London, UK
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Hmm - well SE reckon it's a faulty HBH-30 I have, so suddenly realised that with my new BT PC dongle, I could connect the headset to the PC. Guess what? Perfect sound quality! Even with the PC upstairs in a bedroom, I can still hear perfectly down stairs in the living room.
So how can there be anything wrong with it? Also, it can't be the phone (T610) as this works pertectly with my SE BT car kit.
My conclusion: the T610 is NOT compatible with SE BT headsets! |
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marksurry
Joined: Aug 13, 2003
Posts: 275
From: Essex UK
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Well I got the firmware upgrade today on my T610. Went from R1A081 to R1L013. The phone and HBH60 headset work fine together. Call quality is good and it doesn't keep dropping headset calls back to the phone. I can therefore recommend the firmware upgrade.
My T610 is now complete 
www.surryskingdom.co.uk |
onezone
Joined: Aug 10, 2002
Posts: 112
From: London
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I took my new T610 to a service centre today, for a "24 hour" upgrade on the firmware, will post tomorrow evening once mine has been done and let you know if it is a success with me too. |
onezone
Joined: Aug 10, 2002
Posts: 112
From: London
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...UPDATE...
service centre called me this morning to say.. my T610 would not accept the firmware upgrade, and is "possibly" faulty, they therefore would send it to SE for them to checkout/replace and it means I am without it for 2-3 weeks.
In the words of Victor Meldrew
"I DO NOT BELIEVE IT" !!!
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pawanr
Joined: May 23, 2003
Posts: 146
From: Dubai, United Arab Emirates
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Do we buy new phones so that we have to stay w/o them for 2-3 weeks, with nothin being our fault, and on top paying full amount for it?
Its really irritating. |
masseur
Joined: Jan 03, 2003
Posts: > 500
From: Sydney, London
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not only that... those of us who bought early and have low week numbered units will have more trouble selling them on the second hand market, even if we have had the hiss fixed. No compensation from SE for that either!
But... I am a realist and I guess thats life!
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pawanr
Joined: May 23, 2003
Posts: 146
From: Dubai, United Arab Emirates
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Well ive always noticed when i try to sell my SE phone, its like i hardly get any value for it. They dont have a good resale value, thats atleast what i have faced and the price of SE phones also crash a lot over time. I remember my T68i, costs half now, of what i bought it 1 year back!!!... well maybe thats a part of life.
But not buying a new phone and it being lying in the service center for 2-3 weeks, i can never tolerate that. When i had the hissing T610, and it had to be replaced for a non hissing one, i was told to wait 2-3 weeks, for a phone i bought 3-4 days back. The worst part was when i gave it to them to fix the hissing, they even crashed the phone, so couldnt even have the pleasure of using a hissing phone i bought only 3 days ago! |
migueltan
Joined: Apr 29, 2002
Posts: 156
From: Philippines
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anyone have an answer to this problem now? tnx! im also having problems with my hbh30 and t610.. its making a horrendous noise.. |
marksurry
Joined: Aug 13, 2003
Posts: 275
From: Essex UK
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Quote:
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On 2003-08-17 06:19:19, migueltan wrote:
anyone have an answer to this problem now? tnx! im also having problems with my hbh30 and t610.. its making a horrendous noise..
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Hi Migueltan,
I had the firmware upgrade last week and the phone now works fine with my  HBH60 and my girlfriends HBH30. I'd reconmend the firmware upgrade 
www.surryskingdom.co.uk |
Marley
Joined: Jun 24, 2003
Posts: 64
From: UK
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The firmware upgrade on the T610 seems to be a bit hit and miss from what I can gather on here. I had my firmware upgraded on my T610, and still have the crackling noise through my HBH-30 Headset, AND it still keeps dropping calls. Both units are now with for further investigation. Lets hope they don't keep my phone and headset as long as Celestica did (3 1/2 weeks!!)
@OnezOne You don't have much luck with phones do ya mate! |
cykosis
Joined: Aug 08, 2003
Posts: 14
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Hey Marley, I think you are right, I had mine urgraded to RIL and there are some improvements. At times the call are clear i.e. when I receive call, but the funny thing is that when the calls are made from the phone the crackling reappears. I think this mobile phone needs some major servicing from SE. |
onezone
Joined: Aug 10, 2002
Posts: 112
From: London
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Marley - you're right, not much luck at all ! I must be mad.. I keep going back for more.. what a glutton for punishment I am
Oh well, 2 weeks to go and I will know the results..
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en7jos
Joined: Aug 12, 2003
Posts: 21
From: London, UK
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Problem solved? - well sort of!
Just got around to testing my latest HBH-30 with my T610 and it seems that the BT crackle problem is now solved! So thought I'd share the details...
Originally I had a T610 with R1A081 and an early HBH-30 - this crackled so much you couldn't hear the other person at all! I sent the headset back and whilst waiting for a new one to arrive, I also upgraded the T610 to R1L013. The crackle problem now seems to have been solved - it is completely usable both making and recieving calls (someone earlier said their's was fine for one but crackled with the other).
However, the person at the other end still gets an annoying echo of their own voice, delayed by half a second or so. I sound fine to them and I hear no echo my end on the handsfree. I did a bit of investigating and found that this is due to the physical design of the HBH-30, NOT anything to do with BT. It seems that it only echos if you have the volume turned up to anything other than the very quietest settings. The sound must travel through the earpiece down to the microphone so that the voice of the person calling you is transmitted back to them - hence the echo. If you turn the sound right down, they don't hear an echo (but it's too damn quiet for you to hear what they're saying!).
I would have thought that there would have been a clever electronic filter built in (or at least some better sound proofing!) to prevent this sort of feedback - but obviously not! Thanks SE!
So the answer seems to be to get a fairly newish headset and get your T610 firmware upgraded to the latest. You'll get rid of the crackle but still be left with a echo'y, call dropping, piss poor SE BT headset. Me - well I'm sending the BT headset back for a full refund and getting me a nice wired headset instead
Hope this sheds some light on the matter...
P.S. The firmware on my HBH-30 is R3B. You can find this out by connecting to the BT headset, then going to CONNECTIVITY > ACCESSORIES > HBH. It would be interesting too see if the HBH firmware version makes any difference to the problem. Perhaps we could all post our HBH and T610 firmware version, and say whether they work or not? I'll start:
T610: R1L013
HBH-30: R3B
Crackle?: No
Echo?: Yes
Drops calls?: No |
en7jos
Joined: Aug 12, 2003
Posts: 21
From: London, UK
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Update: Regarding the echo.
For a laugh, I thought I'd just give SE another call  to see what they have to say about the echo. Not suprisingly, "this is not a known fault!". She said that the microphones on the HBH-30 and HBH-60 are very sensitive, but has just bought out another headset (HBH-35) which has a less sensitive microphone. May be this would solve the problem?
She said I could send in it in under warranty to be checked out though - may be not hey! 
Just out of interest, I tried the headset with a P800. Guess what? No hiss, no crackle and definately no echo - not even at the highest volume settings. Go figure!
Bye bye BT headset - back to the shop you go 
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all8
Joined: Feb 28, 2002
Posts: 372
From: Malaysia
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I have just upgraded T610 to software version R1L013 today. Crackle noise & Echoes disappear when use together with HBH-30 and HBH-60.
These crackle noise and echo only happen to new handset and handsfree. I never have any of these problems using T68 and HBH-10 or T610 and HBH-10
[ This Message was edited by: all8 on 2003-08-20 14:29 ] |
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Posted: 2003-08-14 01:51
