Posted by alexlindley
Has anyone else had a problem with the C902 randomly turning itself off?
I updated to R3DA028 a few weeks ago and the phone has been working fine since (and was before) but in the last 24Hrs its turned itself off three times. Thats not a restart but completely off, no buttons respond. As its never did this before yesterday I'm confused as to why its starting now!
Any ideas why this might be happening, or has anyone else had this problem?
Cheers for the help.
Posted by Brightspark
it seems like most people have had a problem with it switching off
Posted by strizlow800
Try SEUS again and see if there is some other update available. If not you can try master resetting the phone or at the end using totalgsm to flash it... The problem seems to be software related one as the phone is turning itself off... Check totalgsm's prices and decide if it is worth or not. You may fix the phone with that.
Posted by jalal
I know loads of people with this problem. A SW upgrade didn't do much for me.
Posted by alexlindley
jalal, do you still have the problem?
It's just done it again, very annoying.
I'll try taking my memory card out and if that doesnt help I'll try SEUS again. Pretty bad software design if you ask me!
Posted by SilveR.
Try do a master reset, it should help..
Is your C902 branded or unbranded??
Posted by alexlindley
It's unbranded. It came from Orange but for some reason didn't have any of their branding on it.
Is a master reset like doing the SEUS again? (ie. remove all the settings and any files I have put on the phone myself) but without actually reinstalling all the software from the SEUS site.
[ This Message was edited by: alexlindley on 2008-10-26 12:57 ]
Posted by jalal
On Thursday I sold it because it was still restarting randomly and I just got tired of it freezing and restarting.
Posted by Marly
My cousin had this problem with his Nokia N73, he put a small piece of folded paper between battery and cover and it never happened again!
So the problem wasn't with the software (which he thought at first, as the N73 has many software glitches), but with the battery, apparently not sitting tight enough.
You might give this a try, when it doesn't help, it doesn't harm either
.
Posted by SilveR.
My buddy had it too, unbranded, no crashes or restarts.. Also unbranded.. Strange with some SW.
You don't have to do SEUS again when you have done masterreset..
Posted by ardzuna
Did you format your memory card after the update?
You should always do that after using the SEUS.
Posted by jalal
In my case it had nothing to with the battery. My battery was in place properly and was hard to remove some times. I needed long nails sometimes to flick it out.
Posted by adnansanni
Use the default theme, Maximum time the phone crash with latest firmware on others themes. May be it’ll help.
Posted by fluke9
Mine used to do it, got to a point when it would no longer switch on, so I sent it back and got a 6220 Classic.
Posted by alexlindley
I didn't format the memory card after SEUS and it hasn't turned itself off yet since I took it out.
I was also using non-default themes/ringtones stored on the memory card so maybe this was having an effect.
I'll see how it does over the next 24hrs then format the memory card and put it back in.
Is it advisable to copy theme's to the phones memory so they are running from there rather than on the memory card? Same with ringtones?
Posted by adnansanni
My all themes in phone memory, so nothings difference between store in phone memory or memory card. From phone memory others themes also cause problem on latest firmware, only “lazer precision” works fine 80%. Even others themes which are come with the phone by default also cause problem.
May be it doesn’t make any sense but I always perform a hard reset (with clear all) and format the memory card before update and after update again do hard reset and format the memory card. Then set the all settings and restore phone contact and calendar entry with computer.
Posted by alexlindley
Well it turned itself off again last night, luckily I woke up before my alarm was supposed to go off.
I've done a 'master reset all' so I'll see how that goes, if it keeps turning itself off I can only think of trying SEUS again, otherwise I'm stuck!
Posted by adnansanni
If it happens again, then try with SEUS again; hope your problem will be gone.
Posted by glorfingal
mine used to do that .... I run all themes/ringtones from phone memory
NOT the card and it's (so far) not repeated the shutdown/reboot problem.
Posted by alexlindley
I've not had the memory card in since yesterday so everything has been running off the phone but it still turned off last night.
I did a master reset this morning and it hasn't turned itself off yet so hopefully it'll stay that way. See how it does over night...
Update 1
The phone hasn't turned itself off since the master reset and I've now got the memory card back in (having being formatted by the phone). Making sure to run ringtones and themes off the phone memory.
Update 2
Well after a week of no problems it did it again last night!
Going to try SEUS again after that I've got no idea whats left to do..
[ This Message was edited by: alexlindley on 2008-10-30 14:13 ]
[ This Message was edited by: alexlindley on 2008-11-01 10:04 ]
Posted by 1314boy
go update your software version?correct me if im wrong
Posted by alexlindley
Well I sent my phone in for repair and they sent it back after 2 weeks claiming they had fixed the problem. After less than 24 hours it turned itself off again!
I sent it straight back saying they had not fixed or tested the phone as they had stated. I waited another 2 weeks and got my phone back yesterday. This time they said they could not find a fault! Jokers!
Unsuprisingly my phone is still turning itself off even though I've tried the software update and so have they.
What am I supposed to do with this piece of junk!!
Does anyone know the official address for complaints to Sony Ericsson?
Cheers..
Posted by strizlow800
Try flashing it with KK if you can and then customize with a2uploader... Or pay some euros for totalgsm. It may fix the phone. Also try a plain SEUS firmware update before that.
Posted by alexlindley
On 2008-11-29 19:13:21, strizlow800 wrote:
Try flashing it with KK if you can and then customize with a2uploader... Or pay some euros for totalgsm. It may fix the phone. Also try a plain SEUS firmware update before that.
Thanks for the reply strizlow,
I've found this firmware:
C902_R3DA028_FS_CENTRAL-EUROPE_CID52.fsm
C902_R3DA028_MAIN_GENERIC_AO_CID52.min
But I think this is what I already have on it, after checking the service menu i get R3DA028 prg12041731_GENERIC_AO R3DA028. What do you think I should customize it with? Is that so it changes the file system and might somehow stop the random turning off?
Also, would there be any difference between using KulanKendi and totalgsm for flashing?
Finally, is there any difference between flashing the phone with SEUS and flashing it with KK or totalgsm? because I tried SEUS and it didnt make any difference.
Thanks for the advice..
Posted by jalal
Got a new 902 after my black one, worked flawlessly! Then I installed a new theme and bingo it restarted! As soon as I removed the theme and reverted to an original it worked perfectly with no crashing since.
Posted by kjao
i bought a C902 5 days ago and it's auto-shutdown twice. both times i noticed is when i'm "pressing buttons too quickly" (ie. texting). i'm using default themes. i'm on R3DA028. first time it happened my heart skipped a beat...thought it was the BROD back to haunt me!!
i also realised that that battery indicator does not turn to yellow/red when the percentage drops below 20%. did the developers forget to include that little function in this phone?
Posted by markphil
Try this Clean your simcard gold connector, battery gold connector, M2 gold connector, battery terminal connector, etc.
Posted by alexlindley
On 2008-11-30 15:08:03, markphil wrote:
Try this Clean your simcard gold connector, battery gold connector, M2 gold connector, battery terminal connector, etc.
Cheers, I'll try the cleaning and let you know if it makes any difference...
AL
Posted by bluemirage
I have c902 from T-Mobile with R3DA026.
Randomly* turns off
*2-4 Days
Posted by fluke9
I had 3 different C902's that did it tried different firmwares, including generic, still made no difference.
It also seems it was completely random when it did it, shame as I still want another, but caused me so many problems.
Posted by alexlindley
On 2008-12-09 08:53:10, fluke9 wrote:
I had 3 different C902's that did it tried different firmwares, including generic, still made no difference.
It also seems it was completely random when it did it, shame as I still want another, but caused me so many problems.
fluke, what did you do in the end, did the network replace them or did Sony Ericsson? I don't know what to do here, I'm stuck with a phone that doesnt work properly!
Posted by davidmt83
I was tempted to send mine back to O2 but after reading this I don't fancy some monkey fingered "technician" to play around with it then send it back with the same fault. I guess we'll have to wait for a firmware update...
Posted by davidmt83
Reply received from SE:
--------------------------------------------------------------------------------
Date: Thu, 18 Dec 2008 09:37:44 -0500
From: questions.gb@support.sonyericsson.com
To: XXX@hotmail.com
Subject: Case : XXX
Dear XXX,
Thank you for your query regarding the Sony Ericsson C902.
I am very sorry to hear of the issues you have been experiencing with your Sony Ericsson handset.
I can advise that the problems you have described are not known issues. Unfortunately we are only able to comment on these issues once your handset has been examined by a Sony Ericsson engineer. Until this has happened we are unable to state why this fault has occurred.
As part of the Sony Ericsson warranty we do provide a free post service where an approved engineer will examine and repair any fault covered under the terms and conditions of the warranty. If the handset cannot be repaired due to manufacturing fault then we will provide a replacement unit.
To send your handset for repair please complete the attached repair form which includes the address to send your handset to. Place your handset in a Jiffy bag with a copy of your proof of purchase and send it via your Post Office obtaining a Proof of Postage receipt.
Please note that if the damage is not covered by the Sony Ericsson Limited Warranty, there is a fee of £10.00 + VAT to have your product returned should you not accept the estimated costs for repair.
The details of your Sony Ericsson warranty can be found in your user manual or on our website at www.sonyericsson.com.
We will also pass the information you have provided us with onto the relevant department for future reference.
We apologise sincerely for any inconvenience that may have been caused.
Should you require any further assistance, please do not hesitate to contact us again for further help and support.
For more information on our products and services, please feel free to visit our website at www.sonyericsson.com
www.sonyericsson.com/fun
Register now for great content and fantastic Web and WAP Services.
Kind Regards,
Rebecca Brumwell
Sony Ericsson Call Centre
mailto:questions.gb@support.sonyericsson.com
http://www.sonyericsson.com
Posted by corbsta
sorry i am new to this forum and just wondered if the problem got resolved as my C902 in the last few days keeps turning itself off. In the past it would be every few months, but lately it seems to be every day, and we i turn it back on again it takes forever to load. The software version i am running is R3BA035.
I've read in a few post previous about SEUS, what does that mean??
Posted by tranced
SEUS is the Sony Ericsson Update Serive. you can have a go with it at: http://www.sonyericsson.com/c[....]ceapplication/c902?lc=en&cc=gb
Posted by Navraj_chana
Hy all...i guese all of us have a red c902..well who ever has a red one and its perfect then he is lucky.....i like this phone but it is mest up.....everytime i hit the back off my phone it freezes and goes off..who can tell how to fix it!help me..Hy..i have a sony erisson c902 in red i have had for a year and like for the last 10 months i have been experiancing a offing problem please can u report this problem to sony ericsson every one who owns a red has this problem help me reply on my email navo.n.s.c@hotmail.com