Posted by fluke9
I am considering going over to the 3 network after 5 + years with O2 and 10 years with Mercury121/T mobile.
I have heard bad things about 3's customer service, all opinions welcome.
Posted by lukechris
Thats all I can back up, and as many will tell you, their good at getting you in but the quality of service I got was absolutly shocking, I had to threaten trading standards to get my bloody PAC code, as did my mum and my uncle, in fact I'm yet to come across anybody that has actually renewed a contract with them.
I wouldn't reccomend, especially in the NW, their signal is shocking.
Just my experience for you, but I'd tell anybody to steer clear.
Stay with a network you trust, even if it is an extra fiver a month
Posted by fluke9
They are offering such a good deal its hard to not join em.
But then again GiffGaff unlimited is only £30 a month.
Posted by weirdwilli
I'm off to 3 in a week, O2 offered me jack all through redemptions so decided to go for the £10 Sim only monthly rolling contract deal. 100 mins, 3000 texs, and 1GB internet - and if signal isn't up to scratch I can just change to another provider in a month!
Posted by Bonovox
My experience of 3UK is good with coverage, reliability & customer service was not as bad as expected. Only thing I experienced that I did not like was the occasional incoming call not ringing & saying number not recognised
Posted by number1
I'm on 3Uk pay-and-go and have been for a while now and i've had no problems, there coverage and quality of 3g service is the best i've used hardly any drop outs and i'm rarely without 3g coverage, i've never had the occasional incoming call not ringing & saying number not recognised it's more likely your phone than the network, i can't comment on their customer service as i've never had a problem and i am on pay-and-go so they can't really screw me over and if they did i could very quickly and easily switch networks.
Posted by Bonovox
It cannot be the phone if the network says number not recognised
I can praise them too just that happened sometimes even in good coverage. My ex was on 3UK & she had same issue when I sometimes rang her the number just said not available. But overall they are excellent. 3UK seem to have really come a long way & are future proof with a reliable high tech network. In main cities I have never been out of coverage when I was with them but never tried them in the sticks although they have Orange 2G to fall back on & T Mobile 3G too[ This Message was edited by: Bonovox on 2010-09-23 23:40 ]
Posted by fluke9
On 2010-09-23 20:40:12, weirdwilli wrote:
I'm off to 3 in a week, O2 offered me jack all through redemptions so decided to go for the £10 Sim only monthly rolling contract deal. 100 mins, 3000 texs, and 1GB internet - and if signal isn't up to scratch I can just change to another provider in a month!
Funnily enough that the same problem I am having.
giffgaff are just O2 without customer services, although tariffs are good.
3 have the sim only One plan for £25 12 months and loads of mins 2000 X network 5000 texts etc.
I had enough trouble choosing a new phone
[ This Message was edited by: fluke9 on 2010-09-24 00:48 ]
Posted by Bonovox
There will never be the perfect phone and perfect network
Posted by Greggy
This message was posted from a WAP device
Posted by fbloise
3 signal is bloody bad!
My cousing has a sony ericsson C510 and is always in GPRS rather in 3G or H.
My Tmobile signal is way better in comparison but the best signal in the UK as far I can see is Vodafone.
Posted by fluke9
Well I went over to 3 on their sim only £25 One plan.
I must say I am very pleased, only place I cannot get a signal is the same place that no network gets one, thats my mother in laws house ?????????????????????????
Customer services can be a struggle as it not in the UK but so far all been good.
Regarding signal, it's the only network that gets a signal in a friends lift, go figure that one ???
Overall very pleased so far 3 weeks into contract.
Posted by fbloise
Your mother in.law must have a signal jammer then
Posted by seboy81
Been with 3 for almost five years now after trying all the others and i couldnt be happier, no signal issues customer service always very helpful even if difficult to understand at times, but only speak to them if i need something i cant actually do online, all in all great service and no grumbles at all
Posted by fluke9
Nearly 2 months in and its great far better than O2, no loss of signal unlike O2.