W800 Master Reset Problems

Posted by J-J
Hi guys,

At the weekend i did a master reset on my w800, everything seemed to go ok.
I turned the phone back on, it powered up and got to the screen where it asks if you want to start the phone or just the music, it will let me change between the two options but wont let me select one and where the reception bar in the top left corner should be there is just a red cross.

Anyone any ideas?

Cheers

Posted by bodum
eh? have you tried pressing the joystick to select? and the red cross is where it's supposed to be, it just means no cell reception.

Posted by J-J
Yes ive tried clicking on both of the options but it wont let me pick either of them and why has it got no reception when its got a sim card in?

Posted by bodum
even if you have your simcard in, the phone won't start cell reception until phone mode is selected. you've tried clicking the buttons but it doesn't work? try going to the service menu, press > * < < * < from the screen. then go to service tests to check if your joystick and keypads are working properly?

Posted by J-J
wont let me get to the service menues from the 'start-up menu' that i get to

Posted by aremaboy
A full-reflash may sort this out.

Posted by J-J
I was nly doing a master reset as i was giving the phone away to my mate as i no longer use it, cant be bothered to re-flash it, therehas to be another way

Posted by J-J
Ok, phone has been taken to peices, cleaned and put back together and still no joy.

It still gets to the start-up screen giving me the 'start phone' option and the 'music only' option.

From there i can press the walkman button and play music, the joystick will navigate the menus but wont let me pick eithe start phone or music only so im stuck in the start up menu.

Any help appreciated.

Cheers

Posted by bodum
you sure you can't get to the service menu from there? although i am sure it can be done. try removing the sim-card and redoing the steps again?

Posted by J-J
wont bring up the service menu and ive tried doing it with and without the sim card and it does the exact same thing

Posted by bodum
seems like there's no choice left. do what aremaboy says, a full reflash. maybe that'd help?

Posted by J-J
bugger, looks like its going to have to be this weekend then, if i can remember how to do it

Posted by bodum
it's easy. just do a search for the w800i firmware overview thread, there's tons of discussion there and further instructions.

BTW why this weekend? it only takes like 15 minutes with broadband connection.

Posted by jay03
i hav the same problem with mine....it seems lik there is no solution to this problem
i am in desperate need for help